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Payzone down ?

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  • 06-12-2019 9:25am
    #1
    applejunkie
    Registered Users Posts: 369 ✭✭


    Hi I'm trying to top up my PAYG meter through payzone and I've also tried the app and I'm getting an message that the transaction cant be completed. Is Payzone down ? I need to top up


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  • Options
    #2
    Hootanany
    Registered Users Posts: 5,477 ✭✭✭Hootanany


    applejunkie wrote: »
    Hi I'm trying to top up my PAYG meter through payzone and I've also tried the app and I'm getting an message that the transaction cant be completed. Is Payzone down ? I need to top up

    What app?


  • Options
    #3
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi applejunkie, 

    We're sorry to read it. 

    There is currently an issue with topping up online. It is currently being worked on as a priority. We sincerely regret any inconvenience.

    We recommend topping up in-store if you can. If this is not possible, please call 1850 372 372 or 01 852 9534 to speak to our colleagues in the Pay As You Go team. We have limited access to the Pay As You Go system in this department.

    Please let us know if you have any other questions. 

    Kind regards, 
    Aoife


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    #4
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hootanany wrote: »
    applejunkie wrote: »
    Hi I'm trying to top up my PAYG meter through payzone and I've also tried the app and I'm getting an message that the transaction cant be completed.  Is Payzone down ? I need to top up

    What app?
    Hi Hootanany, 

    Thanks for your post.

    We believe that applejunkie is referring to the Pay As As Go app.

    Please let us know if you have any questions.

    Kind regards, 
    Aoife


  • Options
    #5
    applejunkie
    Registered Users Posts: 369 ✭✭applejunkie


    Hootanany wrote: »
    What app?

    The electric ireland app


  • Options
    #6
    applejunkie
    Registered Users Posts: 369 ✭✭applejunkie


    Electric Ireland: Aoife wrote: »
    Hi applejunkie, 

    We're sorry to read it. 

    There is currently an issue with topping up online. It is currently being worked on as a priority. We sincerely regret any inconvenience.

    We recommend topping up in-store if you can. If this is not possible, please call 1850 372 372 or 01 852 9534 to speak to our colleagues in the Pay As You Go team. We have limited access to the Pay As You Go system in this department.

    Please let us know if you have any other questions. 

    Kind regards, 
    Aoife

    Thanks Aoife,

    I've managed to top up in store


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    #7
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi applejunkie, 

    Thank you for letting us know. 

    If there is anything else we can help you with, please don't hesitate to ask. 

    Kind regards, 
    Aoife


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