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  • 12-12-2019 9:13am
    #1
    New farmers wife
    Registered Users Posts: 273 ✭✭


    We upgraded our phones in may 2018 and were told it would recontract our land-line and broadband also for 18 months, now those 18 months have passed and they're telling us our phones are a 24 month contract despite the email we received clearly stating 18 month contract for mobiles, land-line and broadband. An upgrade is badly needed, any way around getting this sorted?


Comments

  • #2
    westyIrl
    Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    Ring them up and ask them for the actual contract that you agreed to would be my advice and then take it from there. Have a $h1t load of patience as you'll probably need it.


  • #3
    JTMan
    Registered Users, Registered Users 2 Posts: 5,542 ✭✭✭JTMan


    New farmers wife wrote: »
    We upgraded our phones in may 2018 and were told it would recontract our land-line and broadband also for 18 months, now those 18 months have passed and they're telling us our phones are a 24 month contract despite the email we received clearly stating 18 month contract for mobiles, land-line and broadband. An upgrade is badly needed, any way around getting this sorted?

    Ring and ask to speak to a manager and explain what you have in writing. If that falls, go to Comreg.


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