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RTE player App for Samsung TV

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  • 12-12-2019 4:36pm
    #1
    quazzy
    Registered Users Posts: 1,307 ✭✭✭


    Hi all,

    A few years ago I purchased a Saumsung UE46F8000.

    Recently the RTE player app loads up a screen stating the app must be updated.

    I look in the Samsung app store and it says I have the latest version.

    Other apps on the TV are working fine e.g. Netflix, youtube etc...

    Any thoughts?


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    #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,277 ✭✭✭✭Richersounds.ie: Kenny


    quazzy wrote: »
    Hi all,

    A few years ago I purchased a Saumsung UE46F8000.

    Recently the RTE player app loads up a screen stating the app must be updated.

    I look in the Samsung app store and it says I have the latest version.

    Other apps on the TV are working fine e.g. Netflix, youtube etc...

    Any thoughts?
    Hi Quazzy.

    Sorry to hear to hear you are having an issue with the RTE App.

    You could try uninstalling it and reinstalling it to see if that changes anything.

    Also sometimes a manufacturer will stop support of certain apps on certain products causing them to stop working.
    You could try giving Samsung a call to see if the F8000 is still supporting the RTE App as this would be down to them.

    Let me know your thoughts on this.


  • Options
    #3
    quazzy
    Registered Users Posts: 1,307 ✭✭✭quazzy


    Thanks for the reply.
    I've reached out to Samsung and I'll see what they say


  • Options
    #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,277 ✭✭✭✭Richersounds.ie: Kenny


    quazzy wrote: »
    Thanks for the reply.
    I've reached out to Samsung and I'll see what they say
    Hey Quazzy.

    Let me know what they say.


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