LG OLED

axel52

Hi lads.
If my title is wrong space please change.
I have big problem my LG OLED 55B7V after 18 months.
Tv play but in the bottom is very bad three green lines, warranty only one year.
I send to LG support text but LG says me sorry warranty gone we not help.
Only 1 year warranty very small for new oled technology, that no fair for customers.:mad:
What should I do with this?
Thanks and sorry for english language:)

Eire Go Brach

2 year warranty in Ireland. Not familiar with how it works.
Or small claims court?

listermint

It's 4 or 6 years warranty I can't remember which under EU law.

I would suggest you do a bit of research first. There's no TVs with one year warranty sold in the EU.

axel52

One year for OLED.
@listermint
3 years of course if you pay 400 extra.
I spend 1700 euro and dont like extra 400

listermint

axel52 wrote: »

One year for OLED.

There's no such thing. Do some research. All electronics have longer warranty. You are wrong.

axel52

Soundstore and LG says 1 year

listermint

axel52 wrote: »

Soundstore and LG says 1 year

They are wrong. That is illegal. Do some research I'm not doing it for you.

listermint

Since I know you won't... Your spamming other threads now.

Here's a minimum for you. There is more warranty beyond that though I'm not sure what it covers


https://europa.eu/youreuright/content/know-youreuright-5_en?pk_source=google_ads&pk_medium=paid&pk_campaign=youreuright&pk_content=en_cont_2years_search

LG can't sell products in the EU without adhering to the rules.

banie01

Listermint is correct.
If the TV has developed a fault through no misuse, contact Soundstore as they are who your consumer rights lie with.
Ask them to remedy the situation, and if they again refuse take a Small Claims Court action for the cost of the TV.

j4vier

Similar issue here on a B6. Defined as burn in by the retailer and told it’s not covered which developed with very average use.

Had to initiate a small claim in the end.

Die Hard 2019

Apple give one year on their products but two in Ireland because of our consumer protection laws.

axel52

I am not spamer only desperado sir, 1700 eurogone after 18 months.
Look my screen other treads. Fck LG brand
My OLED only play, no more, maybe 5-7 hours per day average, that all. No my fault

@j4vier
Yours claim ok or no?

j4vier

axel52 wrote: »

I am not spamer only desperado sir, 1700 eurogone after 18 months.
Look my screen other treads. Fck LG brand
My OLED only play, no more, maybe 5-7 hours per day average, that all. No my fault

@j4vier
Yours claim ok or no?

Just submitted it last week

listermint

axel52 wrote: »

I am not spamer only desperado sir, 1700 eurogone after 18 months.
Look my screen other treads. Fck LG brand
My OLED only play, no more, maybe 5-7 hours per day average, that all. No my fault

@j4vier
Yours claim ok or no?

You are fully protected. Go back to the store and bring a copy of the EU rules.

axel52

I start first claim to Customer Protection Commission one week ago.
Still waiting for a response.

@listermint
Thanks, i go again to Soundstore but if salesmen tell me again 2 year warranty no true? What to do? Before hi says 1 year.

Skerries

answer the questionnaire

https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm#

axel52

This questionnaire is only as you have problems at the beginning.

Dav010

listermint wrote: »

You are fully protected. Go back to the store and bring a copy of the EU rules.

The EU directive on warranties was not adopted into Irish Law as our consumer laws offer better protection. Each country had the option on whether they wanted to adopt it, so though it is EU wide, it only applies in certain countries.

So the EU rules won’t do much, but the SOGASA will.

https://www.google.ie/amp/s/europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/ireland/indexamp_en.htm

axel52

SOGASA? what is this sir? Try google but nothing

Dav010

axel52 wrote: »

SOGASA? what is this sir? Try google but nothing

https://thecai.ie/your-rights/your-rights/know-your-rights/

whiterebel

Die Hard 2019 wrote: »

Apple give one year on their products but two in Ireland because of our consumer protection laws.

No they don't. Have a look at the warranty section of their website. https://www.apple.com/ie/legal/statutory-warranty/