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Cancel new broadband contract ?

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  • 17-12-2019 5:53pm
    #1
    Hufflepuff
    Registered Users Posts: 89 ✭✭


    I recently changed broadband to sky. Since the activation date i have not had any broadband. Apparently there is a fault that they're investigating even though it worked perfectly fine with eir. Its now 4 weeks and as they are not providing what i signed up to can i cancel this contract ?


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    #2
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,928 Mod ✭✭✭✭whiterebel


    Hufflepuff wrote: »
    I recently changed broadband to sky. Since the activation date i have not had any broadband. Apparently there is a fault that they're investigating even though it worked perfectly fine with eir. Its now 4 weeks and as they are not providing what i signed up to can i cancel this contract ?

    They did for me a few years ago when they made a bags of the installation.


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    #3
    Xterminator
    Registered Users Posts: 4,740 ✭✭✭Xterminator


    Hi Hufflepuff

    you don't have an automatic right to unilaterally cancel contract as cooling off period has elapsed. however if you make a formal complaint & follow it up you will likely get skys agreement to cancel contract, as that's what you need.

    https://www.sky.com/help/articles/how-to-make-a-complaint-roi


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