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Tripp luggage at Debenhams

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  • 18-12-2019 12:07am
    #1
    jos28
    Registered Users Posts: 7,194 ✭✭✭


    I bought a Tripp cabin sized case as a gift for my son in Debenhams. He used it for the first time and the handle broke off. These cases have a 5 year guarantee. I was going to bring it back into Debenhams but a quick look on their site refers all Tripp issues directly to their helpline.
    Is my issue not with Debenhams ? Should I deal with them directly ?


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    #2
    SweetCaliber
    Registered Users Posts: 2,467 ✭✭✭SweetCaliber


    Debenhams is the point of sale therefore you should deal with them, don't let them fob you off to the manufacturer.

    They will either give you a replacement, repair or a refund.


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    #3
    jos28
    Registered Users Posts: 7,194 ✭✭✭jos28


    SweetCaliber wrote: »
    Debenhams is the point of sale therefore you should deal with them, don't let them fob you off to the manufacturer.

    They will either give you a replacement, repair or a refund.

    Many thanks for clarifying that, I was reluctant to ring Tripp. Cheers, I'll let you know how I get on


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    #4
    maxsmum
    Registered Users Posts: 521 ✭✭✭maxsmum


    I tried to use a Debenhams voucher with them once and was told by the cashier (Debenhams henry St) Tripp are just a 'concession'm don't take Debenhams vouchers and any issues with returns cannot be done via Debenhams. The case has lasted us years luckily but she did warn me something along those lines when I bought it.


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    #5
    Xterminator
    Registered Users Posts: 4,740 ✭✭✭Xterminator


    Hi Op

    you have a choice here. you can deal with manufaturer using warranty, or with retailer under sales of goods and supply act.

    choose the one that suits you best.


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    #6
    Del2005
    Registered Users Posts: 18,993 ✭✭✭✭Del2005


    maxsmum wrote: »
    I tried to use a Debenhams voucher with them once and was told by the cashier (Debenhams henry St) Tripp are just a 'concession'm don't take Debenhams vouchers and any issues with returns cannot be done via Debenhams. The case has lasted us years luckily but she did warn me something along those lines when I bought it.

    Then the OP goes back to the Tripp concession in Debenhams. No need for them to contact a manufacture helpline in this country when the place they bought it has to rectify the issue.


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    #7
    jos28
    Registered Users Posts: 7,194 ✭✭✭jos28


    Brought the broken case back to Debenhams this morning on my way to work. Nobody at the Tripp desk so I went to another till and exchanged it there. No problems at all. It worked out well because everything was reduced and I managed to get a better case for the same money. Happy days, here's hoping this one doesn't break.
    Thanks for all the help


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