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Unable to login to Electric Ireland Account

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  • 18-12-2019 1:33am
    #1
    puneetv
    Registered Users Posts: 1 ✭


    Hi Team,

    I tried logging into my Electric Ireland account today after 4 months and I am unable to login as its throwing an error.

    If I login I get following error -
    [font=Helvetica, Arial, "Arial Narrow", sans-serif]Contact system administrator quoting the following details[/font]
    [font=Helvetica, Arial, "Arial Narrow", sans-serif]Error Code: 8001.500
    Request Id: b6600498-c33f-46d3-a153-8837d12f6e30[/font]

    If I reset the password, again I get this error -
    [font=Helvetica, Arial, "Arial Narrow", sans-serif]Contact system administrator quoting the following details[/font]
    [font=Helvetica, Arial, "Arial Narrow", sans-serif]Error Code: 8001.500
    Request Id: 8fd1ddd0-d21c-48ff-952a-b0c4937be2df[/font]

    If I create an account with same details I also get the same error message.

    Please help.

    Thanks,
    Puneet


Comments

  • Options
    #2
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi Puneet,

    We regret to read you are having difficulty logging in.

    Have you tried deleting your cookies or using another device to log-in? You won't be able to create a new Online Billing account if you already have one associated with the same email or account.

    If the error persists, please send us a private message with the following details:

    - Your full name
    - The first line of your address
    - Your account number
    - Your contact number
    - Your email address
    - Confirmation you are the account holder (Yes/No)

    Kind regards,
    Aoife


  • Options
    #3
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi Puneet, 

    Just to add, we have since discovered some customers are having difficulty logging into the system this morning.

    We recommend waiting until later to try again on a different device or browser. In the meantime, we can help you with any query on your account by private message. 

    We sincerely regret any inconvenience.

    Kind regards, 
    Aoife


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