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Received text from AXA meant for someone else

  • 31-12-2019 12:41pm
    #1
    Spon Farmer
    Registered Users, Registered Users 2 Posts: 4,253 ✭✭✭


    I just received a text from Axa (seems genuine as it says to not reply to it) meant for some else.

    It says the name of the claims handler and that they will phone or write about further developments.

    Should I just leave it or contact AXA that they have the wrong phone number?


Comments

  • #2
    Stheno
    Moderators, Business & Finance Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 51,688 Mod ✭✭✭✭Stheno


    I'd let them know if I were you


  • #3
    coylemj
    Registered Users, Registered Users 2 Posts: 25,483 ✭✭✭✭coylemj


    Just in case it's spam, I'd ring the main AXA number, ask for the claims handler and discuss it with them.


  • #4
    Spon Farmer
    Registered Users, Registered Users 2 Posts: 4,253 ✭✭✭Spon Farmer


    coylemj wrote: »
    Just in case it's spam, I'd ring the main AXA number, ask for the claims handler and discuss it with them.

    Appeared to be genuine as there was no links and it said to not reply,


  • #5
    Spon Farmer
    Registered Users, Registered Users 2 Posts: 4,253 ✭✭✭Spon Farmer


    Stheno wrote: »
    I'd let them know if I were you

    I called the 1890 number.

    I have only a little credit left so I gave the reference number to the first person I could get in claims.


  • #6
    antix80
    Registered Users, Registered Users 2 Posts: 2,419 ✭✭✭antix80


    If there's no quick way to reply I'd just delete it. Those companies post important letters so there's no benefit to anyone in you replying.


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  • #7
    antix80
    Registered Users, Registered Users 2 Posts: 2,419 ✭✭✭antix80


    Spon Farmer wrote: »
    I called the 1890 number.

    I have only a little credit left so I gave the reference number to the first person I could get in claims.

    Fyi:
    From 1 December 2019, calls to 1850, 1890, 0818 and 076 Non-Geographic Numbers (NGNs) will cost no more than calling a landline number and will be included in your bundle of call minutes if your bundle includes landline calls.


This discussion has been closed.
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