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Changing service provider - advice

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  • 07-01-2020 6:46pm
    #1
    Argo foc yourself
    Registered Users Posts: 273 ✭✭


    I am about to change from Virgin to Tesco but before I do I am looking for any reviews of using Tesco mobile while abroad/roaming in Europe.

    Virgin does not work abroad. I have tried and spent hours talking with them.

    I don't want to experience that again!

    Any body have any experience of roaming with tesco mobile?

    TIA


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    #2
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    Some people have reported issues with roaming with Tesco Mobile ... https://www.boards.ie/ttfthread/2057751989/1

    Have you considered GoMo?


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    #3
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    Argo foc yourself wrote: »
    I am about to change from Virgin to Tesco but before I do I am looking for any reviews of using Tesco mobile while abroad/roaming in Europe.

    Virgin does not work abroad. I have tried and spent hours talking with them.

    I don't want to experience that again!

    Any body have any experience of roaming with tesco mobile?

    TIA

    Ignoring the Tesco question for a moment, what is the issue with Roaming?

    What phone do you have?
    Checked manual international mode in sim toolkit?
    Everything works here and roaming except data while roaming?


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    #4
    Argo foc yourself
    Registered Users Posts: 273 ✭✭Argo foc yourself


    Davy wrote: »
    Ignoring the Tesco question for a moment, what is the issue with Roaming?

    What phone do you have?
    Checked manual international mode in sim toolkit?
    Everything works here and roaming except data while roaming?

    so first time nothing was working. after spending a long time speaking with virgin, changing settings etc they failed to resolve and said it was a problem with Samsung phones on their network.

    Next time abroad, there were 5 phones with me and family.
    1 samsung worked. 3 didn't.
    1 HTC worked for a day and then didn't. - no data or voice calls


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    #5
    Argo foc yourself
    Registered Users Posts: 273 ✭✭Argo foc yourself


    JTMan wrote: »
    Some people have reported issues with roaming with Tesco Mobile ... https://www.boards.ie/ttfthread/2057751989/1

    Have you considered GoMo?

    really scared to use as it is eir, right? I think their customer service experience is really bad. has it improved?


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    #6
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    With GoMo you pay for what you get. Afaik they are a subsidiary of Eir.


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    #7
    Argo foc yourself
    Registered Users Posts: 273 ✭✭Argo foc yourself


    Slippin Jimmy wrote: »
    With GoMo you pay for what you get. Afaik they are a subsidiary of Eir.

    is it bill pay or pay as you go


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    #8
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    Argo foc yourself wrote: »
    is it bill pay or pay as you go

    30 day rolling contract.


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    #9
    BillyBird
    Registered Users Posts: 143 ✭✭BillyBird


    Argo foc yourself wrote: »
    really scared to use as it is eir, right? I think their customer service experience is really bad. has it improved?


    GoMo have no number that you can call. All support is online and not great.
    The missus and myself moved over and she was unable to get calls from anybody on Vodafone network for about 2 months.


    Just resolved but not a great experience.



    It's a €10 a month, hard to argue with that, but when it's not working you're pretty much on your own.


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    #10
    stargazer 68
    Registered Users Posts: 5,129 ✭✭✭stargazer 68


    Resurrecting this - I am with Virgin and can't get roaming either - Samsung. I have been to the UK, Greece, Germany, Austria, Italy and Spain and no connection anywhere.

    I have been on their online chat (seemingly they can only assist when I am in the country I need to access it from), into the shop, online google etc and no help. They have told me to download their Virgin App which I did but when I try to access it I have to 'check sim' which then says 'It looks like you are not currently connected to mobile data' - which I am!!

    Seriously going to have to move providers! Back to Vodafone I think. :(


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    #11
    Argo foc yourself
    Registered Users Posts: 273 ✭✭Argo foc yourself


    Dovies wrote: »
    Resurrecting this - I am with Virgin and can't get roaming either - Samsung. I have been to the UK, Greece, Germany, Austria, Italy and Spain and no connection anywhere.

    I have been on their online chat (seemingly they can only assist when I am in the country I need to access it from), into the shop, online google etc and no help. They have told me to download their Virgin App which I did but when I try to access it I have to 'check sim' which then says 'It looks like you are not currently connected to mobile data' - which I am!!

    Seriously going to have to move providers! Back to Vodafone I think. :(

    yeah a disaster. I moved all my family phones from Virgin to Three. I was with Three before and had no problems roaming.


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    #12
    Krombopulos Michael
    Registered Users Posts: 1,088 ✭✭✭Krombopulos Michael


    Dovies wrote: »
    Resurrecting this - I am with Virgin and can't get roaming either - Samsung. I have been to the UK, Greece, Germany, Austria, Italy and Spain and no connection anywhere.

    I have been on their online chat (seemingly they can only assist when I am in the country I need to access it from), into the shop, online google etc and no help. They have told me to download their Virgin App which I did but when I try to access it I have to 'check sim' which then says 'It looks like you are not currently connected to mobile data' - which I am!!

    Seriously going to have to move providers! Back to Vodafone I think. :(

    I was about to move from Vodafone to Virgin as I wanted the unlimited data pack, which Vodafone don't offer. With this roaming issue, and I hear some banking automated SMS are getting blocked I think ill hold off.


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    #13
    stargazer 68
    Registered Users Posts: 5,129 ✭✭✭stargazer 68


    Krombopulos Michael wrote: »
    I was about to move from Vodafone to Virgin as I wanted the unlimited data pack, which Vodafone don't offer. With this roaming issue, and I hear some banking automated SMS are getting blocked I think ill hold off.

    I would. There are some premium numbers blocked by Virgin too - just the radio competitions etc.


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    #14
    stargazer 68
    Registered Users Posts: 5,129 ✭✭✭stargazer 68


    Argo foc yourself wrote: »
    yeah a disaster. I moved all my family phones from Virgin to Three. I was with Three before and had no problems roaming.

    Hey. Did you go into Three to do it. I was in Carphone Warehouse and they want a 3 month bank statement etc. But if I go onto the Three website I can order a sim only and change over. Bit reluctant in case it goes t**s up and I end up with no phone.


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    #15
    Argo foc yourself
    Registered Users Posts: 273 ✭✭Argo foc yourself


    Dovies wrote: »
    Hey. Did you go into Three to do it. I was in Carphone Warehouse and they want a 3 month bank statement etc. But if I go onto the Three website I can order a sim only and change over. Bit reluctant in case it goes t**s up and I end up with no phone.

    I did it online without any issue. My experience moving to Three was pretty easy.

    When you order the new sim you can set the time/day you want the porting to begin. I got my new sim within a day or two. Stuck the new card into my phone. So I had two sims in there at once. Once the porting was complete Three sent me a text to tell me it was successful. After that I just got rid of the old sim


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    #16
    aineo
    Registered Users Posts: 21 ✭aineo


    I'm at the end of my vodafone contract, and reluctant to sign up for another 24 months. Ihear great deals around 48 months and other providers, 3, eir etc. My daughter also pay as you go. Vodafone seem to have more call and data limits? Information overload and idon't have any experience worth other providers. Any advice welcome !!!


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    #17
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    Check out GoMo. €12.99 for all calls, texts and data.


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    #18
    Argo foc yourself
    Registered Users Posts: 273 ✭✭Argo foc yourself


    aineo wrote: »
    I'm at the end of my vodafone contract, and reluctant to sign up for another 24 months. Ihear great deals around 48 months and other providers, 3, eir etc. My daughter also pay as you go. Vodafone seem to have more call and data limits? Information overload and idon't have any experience worth other providers. Any advice welcome !!!

    works out so much cheaper to buy your phone outright from the likes of eglobal central or similar and get a sim only on a 30 day rolling contract


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