DID Electrical Discount Glitch

mlem123

As some may have been alerted to last night, DID had a glitch at their checkout that meant €20 credit was applied to all orders.

After being told this I bought a pair of earphones that cost €19.99 and I ended up just paying delivery charge!

I just got a call from customer services saying that they will not be able to process the order due to this glitch and as a “gesture of goodwill” I could get 10% and pay the difference or receive a refund of my delivery fee to cancel the order.

Now, I know I was being cheeky ordering knowing there was a glitch but was wondering where I stand regarding my consumer rights! Attached is the fine print on the order confirmation I received. If I’ve no leg to stand on I don’t really mind, as I know I was changing my arm 😅 thanks!

mlem123

mlem123 wrote: »

As some may have been alerted to last night, DID had a glitch at their checkout that meant €20 credit was applied to all orders.

After being told this I bought a pair of earphones that cost €19.99 and I ended up just paying delivery charge!

I just got a call from customer services saying that they will not be able to process the order due to this glitch and as a “gesture of goodwill” I could get 10% and pay the difference or receive a refund of my delivery fee to cancel the order.

Now, I know I was being cheeky ordering knowing there was a glitch but was wondering where I stand regarding my consumer rights! Attached is the fine print on the order confirmation I received. If I’ve no leg to stand on I don’t really mind, as I know I was changing my arm 😅 thanks!

SS attaches here

ytpe2r5bxkn0c1

You don't have a leg to stand on. Not a hope.

Dav010

The fine print is pretty unambiguous about when the contract of sale is formed.

mlem123

Dav010 wrote: »

The fine print is pretty unambiguous about when the contract of sale is formed.

I thought so! My bro is convinced there’s a way to come back so I thought I’d check, even though I knew it 😛

GarIT

I believe if the payment has been taken then they don't have a leg to stand on. If they accept your money a sale has occurred, you have a contract with them.

Dav010

GarIT wrote: »

I believe if the payment has been taken then they don't have a leg to stand on. If they accept your money a sale has occurred, you have a contract with them.

You would be wrong.

Firstly, retailers do not have to honour obvious errors in pricing. Op is clear that he/she new it was a “glitch”

https://www.eccireland.ie/ecc-ireland-pricing-error-rights/

Secondly. somewhere in the T&cs on their site it will state when the sale contract is formed, this is clearly stated on the email snap the op posted.

GarIT

Dav010 wrote: »

You would be wrong.

Firstly, retailers do not have to honour obvious errors in pricing. Op is clear that he/she new it was a “glitch”

https://www.eccireland.ie/ecc-ireland-pricing-error-rights/

Secondly. somewhere in the T&cs on their site it will state when the sale contract is formed, this is clearly stated on the email snap the op posted.

Does the concept of "invitation to treat" not end once money is exchanged. I thought at least in physical retail it does.

Dav010

GarIT wrote: »

Does the concept of "invitation to treat" not end once money is exchanged. I thought at least in physical retail it does.

No, it is followed by consideration and acceptance of implied & express terms of sale. In this case the op accepted the terms of sale which included the term that contract is not formed until notification is sent that item has been shipped.

Xterminator

T's&C's you accept - not many people read them.

Trigger Happy

Is it not a bit mean to look for ways to force them to give you a product for free? You knew it was an error and trying to exploit that seem unfair to me.

mlem123

Trigger Happy wrote: »

Is it not a bit mean to look for ways to force them to give you a product for free? You knew it was an error and trying to exploit that seem unfair to me.

Ah no need for the moral condemnation :pac:

One of their IT people obviously made a mistake turning on the code that gave €20 off! Sure I know I was chancing my arm, but I also knew when I placed the order there was a strong chance it wouldn't be honoured and I wouldn't try and am currently not trying to fight it.. I'm accepting the 10% off so will be getting a pair of headphones that were originally €50 for €18 with their Jan sale too :cool:

It's not like the way some lad on twitter who was getting a load of vouchers in separate transactions lol

I'm not a consumer rights expert though so when my brother questioned whether they could do that I decided to just check the hive mind

Xterminator

i agree there is no need for pitchforks

but if a retailer made a mistake and were obliged under law to honor the mistake, you could see a business closing down and people losing their jobs if the business was facing large losses.

So its probably very frustrating for you as an individual, but i do think the law is just in this case.

coylemj

At least it didn't descend into public disorder. This happened on Wed. (Jan 8th) last .....

Police cleared a supermarket in France after customers refused to leave when they were denied a deal on televisions.

Géant Casino in the southern city of Montpellier accidentally priced TVs at €30.99 instead of €399 on Wednesday.

However the supermarket refused to honour the bargain price. The customers then blocked the checkout demanding that they be allowed to purchase the television sets.

Dozens of police officers were called in to help clear the store.

https://www.bbc.com/news/world-europe-51052036