Vue cinema, took money, not tickets, no refund

Kidchameleon

Hi All,

I wonder can anyone help. I'll try to be as brief as possible. I paid for Vue cinema tickets online before Christmas. I got an error when booking, did not get the tickets but was charged. I rang the help line but there was an estimated 1 hour wait so I didn't bother. I went to the cinema itself at Liffey Valley, the manager explained that there was a problem with their system the day I tried to book and that my money would be refunded the following Monday. I purchased the tickets I wanted with cash that day safe in the knowledge my money would be refunded to my card.

The Monday came and went but there was no sign of the refund. I rang the helpline again but it was still telling me there was a 1 hour wait. I went back up to the cinema and explain the situation. They told me that all they could do was give me tickets to the value of the money I am owed. I was not able to get my money back from the venue and that I would have to contact Ster Century (the owners) for a refund. The manager gave me an email address for them so I didnt have to wait on the phone. I sent an email to them, with attachments showing the error etc and explaining the situation. All I got was an automated reply saying they would be back to me as soon as possible.

I resent the email a few times over the next two weeks but kept just getting the same automated response. I decided to ring the helpline and waited the hour. After an hour on hold the line just hung up!!!! I sent emails explaining the latest situation but am still getting automated responses.

It has been a month now & I feel they are not going to help. Is there any further action I can take?

Any advice appreciated, sorry for the length & thanks for reading.

Cushie Butterfield

Contact your bank & request a chargeback to your card.

Kidchameleon

Cushie Butterfield wrote: »

Contact your bank & request a chargeback to your card.

Can I do that? It was a debit card. Sorry I'm not much up to speed with banking stuff

Cushie Butterfield

Kidchameleon wrote: »

Can I do that? It was a debit card. Sorry I'm not much up to speed with banking stuff

Yes.

Kidchameleon

Thanks.

Bikerman2019

Tasfasdf wrote: »

Small claims court

???
Pay 25 euro to claim back the cost of 2 cinema tickets?


As someone else pointed out, just do a chargeback with your bank.

Kidchameleon

Bikerman2019 wrote: »

???
Pay 25 euro to claim back the cost of 2 cinema tickets?

I would, I'm actually that p1ssed off with them

Bikerman2019 wrote: »

As someone else pointed out, just do a chargeback with your bank.

Rang the bank there, charge back team finished at 6pm. Ill ring them tomorrow, thanks all.

L1011

You don't get the fee back on a domestic small claim. You are explicitly disallowed from claiming the fee by the underlying legislation.

Debit card chargeback is the logical option here

Bikerman2019

Tasfasdf wrote: »

You get the €25 back if you win and this is clearly and open and shut case. You've learnt something mr.outrage.

No you dont. And you calling me mr outrage is obnoxious.