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Being charged incorrect day/night rates

Standman · 2020-01-17 09:23:18

Hello. I've recently signed up for electricity through Bonkers and just checking my bill, the day and night rates appear to be more than were advertised when signing up: The rate on the bill shouldn't be including vat as it's added to the total at the end, so it looks like I'm being charged an extra cent/half a cent for…

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17-01-2020 10:23am

#1

Standman

Registered Users Posts: 1,681 ✭✭✭

Join Date: May 2008

Posts: 1631

Hello. I've recently signed up for electricity through Bonkers and just checking my bill, the day and night rates appear to be more than were advertised when signing up:

The rate on the bill shouldn't be including vat as it's added to the total at the end, so it looks like I'm being charged an extra cent/half a cent for the day/night rates.

Can someone look into this for me? Thanks.

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#2 17-01-2020 12:22pm
Electric Ireland: Una

Closed Accounts Posts: 1,178 ✭✭✭

Join Date: September 2015

Posts: 1165

Hi Standman,

Thank you for getting in touch.

Certainly. Just private message me the Electric Ireland account number, name, address, telephone number on the account, and state for GDPR that you are the account-holder.

The PM will go through to all reps and one of us will reply to it as soon as possible.

Kind regards,
Una

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