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Dormant account

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  • 23-01-2020 11:57pm
    #1
    Silly Gilly
    Registered Users Posts: 128 ✭✭


    Hello, I have a dormant account that I would like to reactivate. I believe that I will have to go to my local branch but what documentation will I need to provide? If I require proof of address from utility bills do you accept printed copies as few if any companies post physical paper bills to me anymore?

    Thanks.


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    #2
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi  There,

    Thanks for reaching out to us here on Boards.

    Yes exactly, it would be necessary to pop in to your local branch with photo ID and a proof of address.

    The proof of address document must have your full name and current address on it, they should accept printed copies so long as they are full online utility bills.

    The branch staff will be more than happy to help you with this.

    Thanks,
    Aisling.


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    #3
    stephenglancy
    Registered Users Posts: 1 ✭stephenglancy


    Sounds easy but in reality if you have a joint account this is very complicated. 
    I have been trying for months to get my money (I can still transfer money into the account on my banking 365 but cant withdraw my money). During the first lock down I had to go into the branch in person as this cant be done over the phone. 
    I went to the bank but as this account was setup in 2002 so they needed to add Photo id to the account. The other person that shares the account with me is Australia so they had to send copies of their passport, driving license and a recent correspondence from the bank, after all that i was Then informed after some time that the other person needed to send a letter to the Bank asking for money to be transferred to another account (this needed to be a letter with their original signature, a scanned copy would not be good enough. 
    I asked them why I could still transfer money into this account and they told me that this should not be possible. I asked them to make a "one time" transfer of MY money back into an active joint account and was told that that was not how it worked.
    Frustrating


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