Payroll

2 fast

Can the company you work for not allow employees to contact payroll?

Collie D

From a logistical point of view it’s easier if queries go through manager.

I worked in payroll on a team of four for a company with about forty locations nationwide and a few thousand weekly paid staff. Was much more convenient to deal with one person at each location than to spend day answering calls from individuals. That said, we never refused to deal with individuals, just preferred to have one point of contact per store.

That was over ten years ago, there may be privacy or GDPR issues now. If an employee calls asking about wages how are we to know they are who they say they are?

2 fast

Collie D wrote: »

From a logistical point of view it’s easier if queries go through manager.

I worked in payroll on a team of four for a company with about forty locations nationwide and a few thousand weekly paid staff. Was much more convenient to deal with one person at each location than to spend day answering calls from individuals. That said, we never refused to deal with individuals, just preferred to have one point of contact per store.

That was over ten years ago, there may be privacy or GDPR issues now. If an employee calls asking about wages how are we to know they are who they say they are?

That's very true, but payroll keep.messing up my wages and I dont know is the manager relaying incorrect information or payroll themselves.

Johnny Sausage

2 fast wrote: »

That's very true, but payroll keep.messing up my wages and I dont know is the manager relaying incorrect information or payroll themselves.

type what you want ot say to payroll in an email

ask can the manager forward your emial to payroll and cc yourself in.

ibarelycare

Do you have a HR team? In my experience a lot of the time payroll queries will go via HR.

GBX

Email both the payroll/Hr team and CC your manager in the email.

Seve OB

do payroll really keep "messing up" your wages?
i ask, because it's kinda hard to "mess" them up unless they are manually calculating them
what do you actually mean? as in, what is the problem?
i suspect there is something wrong with your hours or something which most likely has nothing got to do with payroll and stems from what information they are provided with.... so who give the info to payroll? they should be your go to option

antix80

2 fast wrote: »

Can the company you work for not allow employees to contact payroll?

Short answer, yes.