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Seeking your advice on Making a new hire feel better following a rough day

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  • 13-02-2020 7:49pm
    #1
    wally1990
    Registered Users Posts: 1,222 ✭✭✭


    I work in an accountants and manage a team of 7 in Ireland

    I hired a new accountant 3 weeks ago and this week was the main busy week when he got down to busy with with our clients and other duties in detail(he did a bit of admin and calling up until this point so he was comfortable and well capable)

    He was in training up until this point and he is a brilliant hire and very intelligent

    He spoke with many clients and handle different duties in the past 3 weeks and is very competent

    However, literally due to bad luck today he got a spade of fairly bad phone calls from clients today (4) and 2 was particularly tough were for him.

    I took over all cases as soon as and closed them out (they didn't even ask for a manager but I took over as soon as) but unfortunately he got the initial calls and emails

    I felt he was getting overwhelmed by the whole thing plus other work that needed to be completed so I moved desk and worked closely with him and we closed everything out

    He was much happier by the end of the day but I'm concerned he is gone home thinking about his awful new job dealing with people /clients

    It isn't always like this at all, but it was just complete bad luck and the issues were unavoidable and nothing he caused

    Rather than do nothing and tomorrow go on i want to have a chat in the morning with him in private and let him know that the job isn't like this and he is a great hire and well capable plus I (and the team) are on hand for any support

    It was just one bad day and it shouldn't reflect on this new job he has taken

    Do you think this is a good approach and would you add anything else?


Comments

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    #2
    JeffKenna
    Registered Users Posts: 4,564 ✭✭✭JeffKenna


    I wish you were my manager when I trained!


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    #3
    Happy4all
    Closed Accounts Posts: 2,089 ✭✭✭Happy4all


    Get him a dozen red roses for tomorrow


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    #4
    wally1990
    Registered Users Posts: 1,222 ✭✭✭wally1990


    JeffKenna wrote: »
    I wish you were my manager when I trained!

    Ha, thanks!


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    #5
    Cash_Q
    Registered Users Posts: 1,920 ✭✭✭Cash_Q


    wally1990 wrote:
    Rather than do nothing and tomorrow go on i want to have a chat in the morning with him in private and let him know that the job isn't like this and he is a great hire and well capable plus I (and the team) are on hand for any support


    Just do and say exactly this, and maybe ask him if there's anything that he'd like you to do to be more supportive. Sounds like a nice environment anyway going by your approach.


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    #6
    dhaughton99
    Registered Users Posts: 1,695 ✭✭✭dhaughton99


    Maybe forward him a link to your post. Shows him you care. Well done OP.


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    #7
    Johnny Sausage
    Closed Accounts Posts: 890 ✭✭✭Johnny Sausage


    Well done OP,

    the chat is a great idea, perhaps if you could go out for a coffee and have the chat in a more relaxed environment


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    #8
    Mrs OBumble
    Registered Users Posts: 25,974 ✭✭✭✭Mrs OBumble


    dhaughton99 wrote: »
    Maybe forward him a link to your post. Shows him you care. Well done OP.

    Don't do this: it makes you look like you have no clue how to manage a simple situation.

    Have the coffee and chat for sure.

    But what his colleagues say about the situation will be far more important than what you say.


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    #9
    Skyrimaddict
    Registered Users Posts: 813 ✭✭✭Skyrimaddict


    Firstly OP.
    You sound like a great manager.

    Secondly,
    As other have said , pull the chap in, get him in a coffee, or tea, or what ever young people drink, and say how happy you were how he handled the situation that is, by all accounts ( see what I did there) not a normal day or situation.

    Thirdly,
    Maybe, just maybe, a quick 2 min word with the team to say that the day was a long one for ALL, and that a team you are happy they all support each other and can come to you, or the team, with any issues.


    As other have said, God I wish you were my manager when I started out.
    First meeting I ever had I got a measuring tape thrown at me by my boss.


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