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Not receiving passcode texts from Verified by Visa

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  • 21-02-2020 11:39am
    #1
    DaMaguire
    Registered Users Posts: 1 ✭


    I live abroad in Taiwan. VbV used to work but stopped sometime in 2019. I called BoI VbV customer service right away and they did something that culminated in my receiving a text. As far as they could see my mobile number was OK in the system. I got the text after all.

    But it isn't, after customer service tested my number. I re-tried the purchase and got the same problem. I can get to enter the passcode page but can't get beyond as I never receive the text message. The mobile number partially shown on that page is incorrect. It shows as 3*******5820 when my number should begin with an 8 because my country code is +886. I think it is using +353 as that is Ireland's code. 

    How can I get this fixed?


Comments

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    #2
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi There,

    Thanks for getting in touch with us here on Boards.

    In this instance, as the incorrect number is appearing on the Verified by Visa check-out screen it would be necessary to contact our Verified by Visa Team on 00353 1 2500 370. One of my colleagues will be more than happy to update this number for you.

    Please be assured, once your number has been updated successfully on our system, this will be reflected on the Verified by Visa Check-out page.

    Thanks, Aisling.


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