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Return Router at end of contract

  • 23-02-2020 8:31pm
    #1
    Brian2011
    Registered Users Posts: 438 ✭✭


    Can't get in contact with Eir, just wondering do I still need to return router at end of a 2 year contract with them? or will they ask you to return it?


Comments

  • #2
    donspeekinglesh
    Registered Users, Registered Users 2 Posts: 1,868 ✭✭✭donspeekinglesh


    You'll need to return it when changing provider. There's a few options, including Parcel Motel. And then you'll need to chase Eir as they'll charge you for not returning it.


  • #3
    Brian2011
    Registered Users Posts: 438 ✭✭Brian2011


    donspeekinglesh wrote: »
    You'll need to return it when changing provider. There's a few options, including Parcel Motel. And then you'll need to chase Eir as they'll charge you for not returning it.

    How would they charge you if you cancel the direct debit?


  • #4
    stamjoe
    Registered Users Posts: 158 ✭✭stamjoe


    Will eir provide all this? Switched but have heard nothing regards a label for returning or anything about returning? Long term contract


  • #5
    Brian2011
    Registered Users Posts: 438 ✭✭Brian2011


    stamjoe wrote: »
    Will eir provide all this? Switched but have heard nothing regards a label for returning or anything about returning? Long term contract

    https://www.eir.ie/equipmentreturns/

    Ya don't know if they provide you with a label? I presume you have to include a note in with the equipment you are returning with account number etc


  • #6
    looksee
    Registered Users, Registered Users 2 Posts: 28,813 ✭✭✭✭looksee


    Once they have reluctantly accepted that you have cancelled they will send you a label - a courier picked it up very efficiently in my case.


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  • #7
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,038 ✭✭✭✭Johnboy1951


    I cancelled some months ago, and they sent an email with link to a label I had to have printed to use.

    In that communication they requested a router be returned that I did not posses. The router make/model was printed on the label.

    After a long time trying to contact them I sent a registered letter about it - to which I received no reply.

    I have since received several bills showing the €60 charge for the router. (I was on bill pay not DD)
    Still no other communication.

    Maybe I should send them an invoice for the storage cost while they make up their minds :D


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