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Unable to get money from Eir after closing account

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  • 24-02-2020 8:49am
    #1
    cobhlynch
    Registered Users Posts: 4 ✭


    Hi guys,

    After I closed my Eir account and moved to Vodafone late last year, I have a credit of €39.86 remaining on my account. I no longer have an account with Eir as it is now closed so I'm unable to contact them through usual channels (phone, website etc).

    I naively believed that when an account is closed by a customer that any remaining monies owed would automatically be transferred to your account - Apparently not!

    Can someone help by advising how to go about moving this remaining amount from Eir's account to mine?

    Thanks,
    Barry
    Tagged:


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    #2
    Fireball81
    Registered Users Posts: 412 ✭✭Fireball81


    cobhlynch wrote: »
    Hi guys,

    After I closed my Eir account and moved to Vodafone late last year, I have a credit of €39.86 remaining on my account. I no longer have an account with Eir as it is now closed so I'm unable to contact them through usual channels (phone, website etc).

    I naively believed that when an account is closed by a customer that any remaining monies owed would automatically be transferred to your account - Apparently not!

    Can someone help by advising how to go about moving this remaining amount from Eir's account to mine?

    Thanks,
    Barry

    Have you tried webchat or twitter?


  • Options
    #3
    stoneill
    Registered Users Posts: 3,609 ✭✭✭stoneill


    This also happened to me - but I was still getting bills with €48 credit on a closed account.
    Phone calls did no good - so I just sent them the one of the bills back with Give Me My Money written on it.
    Got a cheque through the post 2 weeks later


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    #4
    Eggs For Dinner
    Registered Users Posts: 2,971 ✭✭✭Eggs For Dinner


    After 2 months of waiting for my credit, I phoned them and the money arrived in my account the next week. I don't follow your comment that you can't phone them because your account is closed


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    #5
    cobhlynch
    Registered Users Posts: 4 ✭cobhlynch


    Thank you all for your suggestions.
    What I meant about being unable to contact Eir by phone is that - When I try to call, I'm asked to enter my Customer number on the keypad, but as my account is closed, their system doesn't recognise my customer number so the call doesn't progress.

    I'll try webchat when it becomes available again.

    Eir don't make this easy - do they?


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