CoronaVirus

Dodge

acequion wrote: »

Sorry,Ryanair. And thanks for reply.

As of yet I've clicked into nothing as I want the whole lot refunded. So do I just wait it out or should I click for the refund on the outgoing flight?

Thanks again!

Wait until they’ve cancelled the return flight and they apply for the refund for the whole lot. They’re cancelling flights in batches so you’ll be OK

Collie D

If you booked the flights as a return Ryanair should be offering refund on both.

When you go into the cancellation form there’s a box to tick. Can’t remember the exact wording - “All passengers for all flights” or something similar.

At least, that has been my experience both in the past and in the current situation.

acequion

Thanks for the replies guys. First time I've been in this situation. For someone who flies a lot, I've been incredibly lucky.

I'll wait another day or two and hopefully they'll cancel the return as well.

leex

Credit Checker Moose wrote: »

Premier Inn wrote to me offering to cancel a non refundable booking free of charge. Kudos to them.

Same experience here. Well done to them. I'll be booking with them again.

Nigel Fairservice

leex wrote: »

Same experience here. Well done to them. I'll be booking with them again.

I cancelled my booking with them on Saturday night and I had a notification from my Curve card this morning saying my refund had been processed. Very quick in fairness to them. They have taken the uncertainty out of things for people and made the cancellation process really easy. No calling call centres begging for your money back and getting non committal answers. I received an email saying I could cancel. I logged on to the website and cancelled the booking. Refund processed this morning. They made it as easy as that. Well done to them.

Gael23

I’m booked on an escorted tour, they are offering a travel voucher to the value of the tour plus 10%

Padraig Mor

leex wrote: »

Same experience here. Well done to them. I'll be booking with them again.

Yeah, Premier Inn have offered to cancel my non refundable London room booked for May. The event in question hasn't been cancelled yet but surely must be soon so holding off for that.

Had another London room booked with eBookers for April - again non refundable, and again they let me cancel free of charge.

Fair play in both cases.

Collie D

Anybody manage to get a refund from EasyJet? Flight is cancelled as per their app and website but haven't received a notification mail. Only option available online is to change dates and need to contact customer service to claim refund which is easier said than done - live chat closed.

acequion

I booked a non refundable special offer with a hotel in Portugal at Easter. All they have offered is to keep the amount in credit up to November but that I'd pay the price difference for another time. The price difference [for later in the year] is quite substantial.

I was disappointed as I thought they'd do better than that. Should I try bargaining with them? Also, I'm not sure if they will actually be closed at Easter as it's a state of emergency in Portugal. In that case,would my VHI multi trip insurance kick in?

While I would like to get a chance to go another time, like others, my decision would be influenced by the flexibility and basic niceness shown by the hotel. Or am I being unfair?

Tippgirl74

acequion wrote: »

I booked a non refundable special offer with a hotel in Portugal at Easter. All they have offered is to keep the amount in credit up to November but that I'd pay the price difference for another time. The price difference [for later in the year] is quite substantial.

I was disappointed as I thought they'd do better than that. Should I try bargaining with them? Also, I'm not sure if they will actually be closed at Easter as it's a state of emergency in Portugal. In that case,would my VHI multi trip insurance kick in?

While I would like to get a chance to go another time, like others, my decision would be influenced by the flexibility and basic niceness shown by the hotel. Or am I being unfair?

If the DFA is still recommending only non essential travel at Easter, I believe you are fully covered by vhi. Otherwise I think you are at the mercy of the hotel. If it closes down, however, I expect your insurance would cover it also. If you have paid by credit card, you might be able to get a charge back from your credit card co.

Did you book directly with the hotel? I think you can always query an offer they have made and point out how unsatisfactory it is for you and how disappointed you are. Nothing ventured, nothing gained.

Good luck with it!

kwestfan08

Just had to push a trip to the US back from May until September. I'm travelling with a group and that was the consensus pick of what to do but personally I would have rather wait until 2021. I'm just hoping 6 months is enough time for it to be under control enough to enjoy the trip.

matthewmurdock

kwestfan08 wrote: »

Just had to push a trip to the US back from May until September. I'm travelling with a group and that was the consensus pick of what to do but personally I would have rather wait until 2021. I'm just hoping 6 months is enough time for it to be under control enough to enjoy the trip.

I'd be surprised if this was able to go ahead then.

matthewmurdock

The Department of State advises U.S. citizens to avoid all international travel due to the global impact of COVID-19. In countries where commercial departure options remain available, U.S. citizens who live in the United States should arrange for immediate return to the United States, unless they are prepared to remain abroad for an indefinite period. U.S. citizens who live abroad should avoid all international travel. Many countries are experiencing COVID-19 outbreaks and implementing travel restrictions and mandatory quarantines, closing borders, and prohibiting non-citizens from entry with little advance notice. Airlines have cancelled many international flights and several cruise operators have suspended operations or cancelled trips. If you choose to travel internationally, your travel plans may be severely disrupted, and you may be forced to remain outside of the United States for an indefinite timeframe.

Can't see those borders being open for a long time.

Curb Your Enthusiasm

matthewmurdock wrote: »

I'd be surprised if this was able to go ahead then.

Really? Even for Europe?
Currently looking at rescheduling a Switzerland trip to end of August/start of Sept...

matthewmurdock

Curb Your Enthusiasm wrote: »

Really? Even for Europe?
Currently looking at rescheduling a Switzerland trip to end of August/start of Sept...

More possible for you to be able to go than the USA guy, but you just don't know.

Take a refund where possible rather than a voucher or an option to rebook because you don't know what airlines or hotels will still be in business in 5/6 months. Flybe and Thomas Cook went under before airlines faced the situation of months with no passengers.

I'd be assuming/making peace with the fact no travel is possible until the go-ahead is given by the various stakeholders involved. Otherwise you'll be tearing your hair out wondering if it's going ahead or not.

Borders could be opening at different times, to different countries, there could be conditions attached to entry, or conditions attached to re-arrival home. Hotels and Airlines could go bankrupt and the money could be gone.

loyatemu

Eurocamp have cancelled our accommodation for a trip at Easter (flights had already been cancelled and refunded by Ryanair).

Eurocamp are only offering a voucher - anyone know are we entitled to insist on a refund? Only consumer info I can find relates to package holidays, which this doesn't fall into the definition of as we booked the flights and accommodation separately.

Dodge

Curb Your Enthusiasm wrote: »

Really? Even for Europe?
Currently looking at rescheduling a Switzerland trip to end of August/start of Sept...

We’re about to have thousands of people die all around Europe because of this. I’m not trying to scaremonger here but just trying to say that nobody can give you any definitive answers about August or September

My own guess is that travel restrictions or curtailments will be in place for a year

MadYaker

loyatemu wrote: »

Eurocamp have cancelled our accommodation for a trip at Easter (flights had already been cancelled and refunded by Ryanair).

Eurocamp are only offering a voucher - anyone know are we entitled to insist on a refund? Only consumer info I can find relates to package holidays, which this doesn't fall into the definition of as we booked the flights and accommodation separately.

I think you're definitely due a full refund, they cancelled it!

Gael23

Gadventures are only offering me a voucher also

ifElseThen

loyatemu wrote: »

Eurocamp have cancelled our accommodation for a trip at Easter (flights had already been cancelled and refunded by Ryanair).

Eurocamp are only offering a voucher - anyone know are we entitled to insist on a refund? Only consumer info I can find relates to package holidays, which this doesn't fall into the definition of as we booked the flights and accommodation separately.

We got a full refund off them about 2 weeks ago due to Bella Italia not being open at Easter.

loyatemu

ifElseThen wrote: »

We got a full refund off them about 2 weeks ago due to Bella Italia not being open at Easter.

we're booked via the German Eurocamp (eurocamp.de) who seem to have a different approach, going to insist on a refund and see what they come back with.

OkeyDoke12

Booked a hotel on travel Republic for Salou at the end of August. I have €600 to pay before the beginning of August. I was thinking about putting €200 of it this week. Am I mad in the head? I've no travel insurance either btw.

matthewmurdock

OkeyDoke12 wrote: »

Booked a hotel on travel Republic for Salou at the end of August. I have €600 to pay before the beginning of August. I was thinking about putting €200 of it this week. Am I mad in the head? I've no travel insurance either btw.

Yes, that would comfortably be grounds for classifying you as mad in the head.

Sheep Shagger

loyatemu wrote: »

we're booked via the German Eurocamp (eurocamp.de) who seem to have a different approach, going to insist on a refund and see what they come back with.

If you paid by credit card, lodge a charge back - you are not going to receive the service you have been billed for ,(much like when an airline collaspes).

Sheep Shagger

OkeyDoke12 wrote: »

Booked a hotel on travel Republic for Salou at the end of August. I have €600 to pay before the beginning of August. I was thinking about putting €200 of it this week. Am I mad in the head? I've no travel insurance either btw.

Wait till 31/7 before you pay any extra, you may get a refund before then for what you have paid.

JohnCleary

Aer Lingus: Twitter is going mad.... Lots of people complaining that they're only being offered the change of date / voucher + 10% rather than a refund for CANCELLED flights.

We're in the same boat. Got the e-mail as above. Cannot contact them by phone / Facebook / Twitter. One-way flight DUB - BCN on Mar 26.

Purchased on the credit card. Unsure whether to:
1) Chargeback on credit card
2) Claim off insurance (no excess)

elperello

JohnCleary wrote: »

Aer Lingus: Twitter is going mad.... Lots of people complaining that they're only being offered the change of date / voucher + 10% rather than a refund for CANCELLED flights.

We're in the same boat. Got the e-mail as above. Cannot contact them by phone / Facebook / Twitter. One-way flight DUB - BCN on Mar 26.

Purchased on the credit card. Unsure whether to:
1) Chargeback on credit card
2) Claim off insurance (no excess)

Forget all that Aer Lingus irish national carrier history.

They are following the IAG line.

They cancel they must refund.

JohnCleary

elperello wrote: »

Forget all that Aer Lingus irish national carrier history.

They are following the IAG line.

They cancel they must refund.

Just went Googling and found the 'Disrupted Flight Refund' Form. Filled it in and got the auto-reply.

Let's see what happens.

Terribly disappointed with Aer Lingus. Vueling (Who are also under IAG) sent us an e-mail once the flight was cancelled. Refund was as easy as clicking a link. Aer Lingus make you do your own research and fill out form etc. - Terrible carry on, tbh, hoping that people will think they have no option but to re-book or go for voucher + 10%

RoYoBo

JohnCleary wrote: »

Just went Googling and found the 'Disrupted Flight Refund' Form. Filled it in and got the auto-reply.

Let's see what happens.

Terribly disappointed with Aer Lingus. Vueling (Who are also under IAG) sent us an e-mail once the flight was cancelled. Refund was as easy as clicking a link. Aer Lingus make you do your own research and fill out form etc. - Terrible carry on, tbh, hoping that people will think they have no option but to re-book or go for voucher + 10%

You got a reply? I filled in the refund form more than a week ago - no reply. Received an email about the voucher option and filled that in yesterday - allowed me to complete that form too but still no reply, auto or otherwise.

I'd be okay to wait if I just got an acknowledgment. Makes me lean towards a refund instead now ...

johnire

I’ve a similar issue. We had flights booked to Argentina with KLM and they’ve been cancelled.
They’re offering a voucher valid for 12 months from date of issue which is a joke seeing as at the very least for the first 4 months of that voucher they’ll be no flights anyway.
I’ve contacted them on WhatsApp quoting EC261 but they haven’t replied yet.

Sheep Shagger

You can understand why airlines who cancel flights are trying to get away with offering a voucher instead of a refund (trying to protect their cash reserves) but the fact is, if they cancel they HAVE to refund you.

If they won't, do a charge back.

Sheep Shagger

JohnCleary wrote: »

Aer Lingus: Twitter is going mad.... Lots of people complaining that they're only being offered the change of date / voucher + 10% rather than a refund for CANCELLED flights.

We're in the same boat. Got the e-mail as above. Cannot contact them by phone / Facebook / Twitter. One-way flight DUB - BCN on Mar 26.

Purchased on the credit card. Unsure whether to:
1) Chargeback on credit card
2) Claim off insurance (no excess)

If it was me I'd go down the chargeback route, some insurers will ask you to try this first too. Will also mean the next time you buy travel insurance and are asked have you claimed in the past, you can say no.

JohnCleary

Sheep Shagger wrote: »

If it was me I'd go down the chargeback route, some insurers will ask you to try this first too. Will also mean the next time you buy travel insurance and are asked have you claimed in the past, you can say no.

I found the refund form. If I don't hear anything back from AerLingus within 7 working days, i'll be filling out a chargeback form.

elperello

Shameful carry on by Aer Lingus.

Instructions today from our Government not to travel within Ireland and they are still selling flights to countries on lockdown.

So you have to breach our rules to get to the airport here and go into isolation when you get to the destination.

killbillvol2

elperello wrote: »

Shameful carry on by Aer Lingus.

Instructions today from our Government not to travel within Ireland and they are still selling flights to countries on lockdown.

So you have to breach our rules to get to the airport here and go into isolation when you get to the destination.

Believe it or not Ireland is not the centre of the universe. People are trying to get home to other countries and Aer Lingus and Ryanair were repatriating Irish people.

Nigel Fairservice

My flights to the UK were cancelled with Ryanair and I was offered a refund. I applied for the refund yesterday. I never got a confirmation email to say I had done it but I did print out the thing saying I had applied for the refund. Do Ryanair not send confirmation emails of these things? Just wondering, most things you do like this these days you'd get an email about it.

Technocentral

Got email Thursday last and cancelled our April 1 flight to Malta, no email confirmation. Hoping refund will come tommorow, will report back if it does.

FGR

Received cancellation e-mail from Aer Lingus on 18th and filled out the refund form that day. I didn't get a confirmation e-mail and no word yet on what the status is of the refund.

Has anyone gotten their refund processed yet and if so how long were they waiting?

Fitz*

I'm on the same date timeline with you, but with Ryanair. No refund yet

elperello

killbillvol2 wrote: »

Believe it or not Ireland is not the centre of the universe. People are trying to get home to other countries and Aer Lingus and Ryanair were repatriating Irish people.

Yes I know Ireland is not the centre of the Universe really but it kind of is the centre of my universe for now

I understand the value of repatriation flights.Two members of my extended family
were glad to get back from AUS and NZ at the weekend.

What I was complaining about is that you can still go on the Aer Lingus website and book a return trip going out next week returning the week after. I checked on it when I heard about it elsewhere. The one I looked at was to France. Have a look yourself if you want to confirm it. Repatriation should be one way accepting bookings for return flights at this stage is only adding to the confusion.

Nigel Fairservice

Hotels.com emailed me today as well about cancelling my UK hotel booking for another trip I had lined. They sent a confirmation email after I cancelled the trip. Now I just need Wizz Air to cancel the flights.

Technocentral

7 days today an no email from Ryanair so far.

killbillvol2

elperello wrote: »

Yes I know Ireland is not the centre of the Universe really but it kind of is the centre of my universe for now

I understand the value of repatriation flights.Two members of my extended family
were glad to get back from AUS and NZ at the weekend.

What I was complaining about is that you can still go on the Aer Lingus website and book a return trip going out next week returning the week after. I checked on it when I heard about it elsewhere. The one I looked at was to France. Have a look yourself if you want to confirm it. Repatriation should be one way accepting bookings for return flights at this stage is only adding to the confusion.

What confusion?

FGR

Loveholidays contacted me to offer me a voucher for my holiday which was cancelled as the hotel is closed and the airline is not flying.

They're refusing to offer a refund - so it looks like I'll have to go down the chargeback route.

The ironic thing is that the hotel and the airline have told me that they're refunding customers who booked directly - I would have been better off had I booked directly as opposed to with an agent. I originally thought a person would have more protection booking via an agent but I think I've learned a lesson here.

Will update on this and how I get on with the bank and Mastercard.

Technocentral

FGR wrote: »

Loveholidays contacted me to offer me a voucher for my holiday which was cancelled as the hotel is closed and the airline is not flying.

They're refusing to offer a refund - so it looks like I'll have to go down the chargeback route.

The ironic thing is that the hotel and the airline have told me that they're refunding customers who booked directly - I would have been better off had I booked directly as opposed to with an agent. I originally thought a person would have more protection booking via an agent but I think I've learned a lesson here.

Will update on this and how I get on with the bank and Mastercard.

How exactly does a chargeback work?

Sheep Shagger

Your bank pursues the bank of the other party, under Visa/Mastercard rules if a good or service is not provided they have to reverse the original debit.

Gives you added protection when paying with a card, here is the BOI form to begin things but every card issuer is different.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.bankofireland.com/app/uploads/assets/Credit-Card-Dispute-Form.pdf&ved=2ahUKEwjs383X-LjoAhVhqHEKHROCCigQFjAKegQIBBAB&usg=AOvVaw2IBqzw7BKgRcW8he6OtFs8

Technocentral

Has anyone got a refund from Ryanair or Aer Lingus themselves?

testtech05

Technocentral wrote: »

Has anyone got a refund from Ryanair or Aer Lingus themselves?

I'm awaiting an email from Ryanair for a flight to Italy on the 17th of April so that I can request a refund.

Have heard from some friends that they have been able to request a refund from Ryanair but not sure if they have received it yet. All Aer Lingus have offered me so far was change date or 110% voucher, no refund.

Technocentral

testtech05 wrote: »

I'm awaiting an email from Ryanair for a flight to Italy on the 17th of April so that I can request a refund.

Have heard from some friends that they have been able to request a refund from Ryanair but not sure if they have received it yet. All Aer Lingus have offered me so far was change date or 110% voucher, no refund.

Yeah I filled in Ryanair refund request form 8 days ago for april 1st flight but heard nothing at all since

RoYoBo

I opted to take up the Aer Lingus voucher offer, after originally being offered and accepting a refund for my outgoing flight only. No confirmation of the refund arrived after that. I then received the voucher offer by email and filled that in, which was then confirmed by email from them.

I still haven't actually received the voucher, but it seems as if it's on the way. I just hope Aer Lingus survives long enough for me to use it next year or whenever.