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Is Phone number gone forever?

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  • 28-02-2020 2:47pm
    #1
    steps_3314
    Registered Users Posts: 521 ✭✭✭


    Looking for information on whether you can have a mobile number restored if it has been inactive for a short time. The background is I switched from Vodafone to Gomo late in 2019 but I had a difficult time getting Vodafone to request an unlock code from the manufacturer. After 5 months I managed to get an unlock code. In the meantime I had switched to gomo but could not use the service after I ported my number as my phone was still unlocked. I decided to cancel gomo until I resolved the unlock issues. I contacted gomo this week asking if I could create a new account and have my old number put on the service and was told my number is gone as it was not moved to another provider after I cancelled the gomo service in December. is this normal when you cancel a contract with a phone provider; should you lose your number forever. The customer service in the mobile industry leaves a lot to be desired.


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    #2
    SmartinMartin
    Registered Users Posts: 2,937 ✭✭✭SmartinMartin


    Write a formal email of complaint to gomo at complaints@gomo.ie. if after 10 working days your complaint is not resolved ring comreg, they are very helpful.


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    #3
    steps_3314
    Registered Users Posts: 521 ✭✭✭steps_3314


    SmartinMartin wrote: »
    Write a formal email of complaint to gomo at complaints@gomo.ie. if after 10 working days your complaint is not resolved ring comreg, they are very helpful.


    Thanks..ill look for the comreg number now then :)


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    #4
    slegs
    Registered Users Posts: 3,013 ✭✭✭slegs


    it is normal that if you cancel your account with your active number that you lose it. If you wanted to keep it you should have ported not cancelled


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    #5
    SmartinMartin
    Registered Users Posts: 2,937 ✭✭✭SmartinMartin


    I learned through comreg that it is common practice not to reissue a number for 1 to 2 years, so it should be still available.


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    #6
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    Yeah this is correct. Numbers are not reissued for at least one year. This goes for both mobiles and landlines.


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    #7
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Slippin Jimmy wrote: »
    Yeah this is correct. Numbers are not reissued for at least one year. This goes for both mobiles and landlines.

    They're not reissued but I dont think theres any onus on the holding MNO to reissue upon request.


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    #8
    stickman1019
    Registered Users Posts: 165 ✭✭stickman1019


    Had this rectory with GOMO and Eir.

    For Eir they were able to reinstate my number as the cancellation was within a few weeks approx 8.

    Not an easy process by any means good luck


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