Virgin TV360

mackersdublin

Delta2113 wrote: »

Virgin Media Sports do show every single UEFA Champions League and UEFA Europa League match. They don't show all UEFA Nations League matches.

Grand total off 7 but Extra 6 is not used much.

There was 24 Europa League matches yesterday and every other Thursday in the Group stages

Delta2113

Apologies -your correct mackersdublin - just show's you I fell for the false advertising.

Kurn

Delta2113 wrote: »

- Does your replay tv function work?

- Sounds like your full entitlements are not set up on your account. You don't need a Technician out to your home.

Yes, everything else works, replay on all other channels. Just wanted to see if it was just me

mollser

After a reset of the 360 box by switching off at the back, my remote has unpaired itself from Samsung tv. Worked perfectly up to yesterday, have tried holding "OK" and 0 button for 10+ seconds as recommended, and tried the pairing mechanism in settings, just won't work.

This is for volume and on/off.

Any other tips?

Thx!

Delta2113

Take batteries out off remote for 30 seconds and put back in.

mollser

Delta2113 wrote: »

Take batteries out off remote for 30 seconds and put back in.

Thanks, but still not happening. Have disconnected scart, unplugged box, batteries out. Waited a couple of minutes. Booted it all back up and nothing, so frustrating!

Delta2113

Scart -you mean HDMI?

Wabbit Ears

Delta2113 wrote: »

Scart -you mean HDMI?

The Remote uses HDMI manufacturer signalling to set the TV codes. Scart doesnt carry this info so good call!!

CoBo55

The tv box actually has a scart connection? I haven’t seen one in years.

Wabbit Ears

CoBo55 wrote: »

The tv box actually has a scart connection? I haven’t seen one in years.

A 9 pin DIN, which makes it even more obscure! smaller form factor but hardly what people have lying around.

Delta2113

Virgin won't supply a mini-scart. I wouldn't recommend using one with the box.

lertsnim

mackersdublin wrote: »

When Virgin Media say "all games" what they really mean is all Irish and UK teams' matches, not every single game. They only have 6 Extra Sport channels. But I do agree it's false advertising

Channel 450 I think gives an interactive menu of the matches available. It had all the Europa League games on that the last time I looked.

mollser

Delta2113 wrote: »

Scart -you mean HDMI?

Sorry - yes HDMI - I'm old skool

Apparantly the box froze a couple of days ago, so the family took it upon themselves to unplug everything at the back, hdmi and all. Since then the remote has been unpaired.

Does a factory reset delete all the recordings on the 360? This is the level of desparation I'm at

Shamrock 64

lertsnim wrote: »

Channel 450 I think gives an interactive menu of the matches available. It had all the Europa League games on that the last time I looked.

Only one or two were in use last time, would like to choose some European games if possible,not just the British teams.

Delta2113

@mollser - you can keep your recordings with factory reset.


That Virgin Media Sport App is pretty useless (remember it on Horizon) - it just changes the channel off your box. It actually switched me to Sky Sports which was not showing the match.

Delta2113

mollser wrote: »

Sorry - yes HDMI - I'm old skool

Apparantly the box froze a couple of days ago, so the family took it upon themselves to unplug everything at the back, hdmi and all. Since then the remote has been unpaired.

Does a factory reset delete all the recordings on the 360? This is the level of desparation I'm at

- Maybe the remote froze? - batteries out for 30 seconds then back in should sort this.

Kurn

So I messaged VM on what's app, as the discovery channel is saying not subscribed.

They want to arrange a tech visit at a cost of 50 euro.

Now this channel has never worked. And I just paid them 50 euro a few days ago to "activate" the service. What are they playing at. I guess I can live without discovery, but a terrible way to do business.

lertsnim

They want to charge you €50 for something that is their fault? I'd be looking for the cancellation department.

Kurn

Delta2113 wrote: »

- There is a big bundle and a bigger bundle (I know stupid names). If you are only on the big bundle then you don't get Discovery. You would have to upgrade for the higher bigger bundle.

No matter what, you don't need a service Tech out but even if they decided to send a Tech it would be free -no charge. Agent hasn't a clue by the sound off it.

Yes. I can tell by the message is a subscription issue. I told her it does not look like an issue that needs a callout... She "sent a signal" to the box, which she said would take 3 minutes but it did nothing.

All bundles seem to include Discovery (the main channel I know there are other branded discovery channels not included) - https://www.virginmedia.ie/bundles/broadband-tv-phone/).

My sub - has 50 channels which clearly has discovery HD listed. I can watch Discovery +1 and Discovery on demand, seems odd, I only noticed this now as it's very far down the EPG.

It's not too much of an issue but it also affects replay on Drama channel.

Delta2113

- There is a big bundle and a bigger bundle. If you are only on the big bundle you should get 3 knowledge channels Discovery,Discovery +1 and DMax. Bigger bundle has 14 knowledge channels.

A friend off mine had this issue with Discovery and it was sorted without a Tech visit.

No matter what, you don't need a service Tech out but even if they decided to send a Tech it would be free -no charge. Agent hasn't a clue by the sound off it.

Kurn

No she won't shift on the cost.

As it's been 30 days since I signed up I must have a tech visit, and pay 50 euro. She advised I should have Discovery channel and a tech visit is required.

It's not so much the loss of the channel than the way they treat customers! All this is after waiting 3 days for an activation signal to be sent to my box to enable it, and then an adaptor sent out so I could split my broadband and tv.

Delta2113

Sorry Kurn - you replied to my deleted post - I was correcting myself. I would get back on to them again.

As I said my friend had the same Discovery problem.

Murdoch Mysteries is frozen for weeks and they never had episode 2 off Adult Material on the Channel 4 player (fair enough maybe channel 4 issue but still an issue).

Delta2113

Kurn wrote: »

No she won't shift on the cost.

As it's been 30 days since I signed up I must have a tech visit, and pay 50 euro. She advised I should have Discovery channel and a tech visit is required.

It's not so much the loss of the channel than the way they treat customers! All this is after waiting 3 days for an activation signal to be sent to my box to enable it, and then an adaptor sent out so I could split my broadband and tv.

-Get back on to them again. Tell them you know you don't need a tech. Your entitlements need to be checked for Discovery.

Mention others are having the same issue with Discovery. As I said my friend had this issue. If you have twitter go that route.

phobia2011

What does the package with the 360 cost? I’m existing customer.

Kurn

phobia2011 wrote: »

What does the package with the 360 cost? I’m existing customer.

I got 10 euro off what is on the website. The billing says I currently owe 135, but when I open the PDF it says 115 :rolleyes: No idea what there doing.

Kurn

Delta2113 wrote: »

-Get back on to them again. Tell them you know you don't need a tech. Your entitlements need to be checked for Discovery.

Mention others are having the same issue with Discovery. As I said my friend had this issue. If you have twitter go that route.

No luck, tech visit is required she already did a refresh of entitlements. She said there are no reported issues with discovery. I will try twitter, but will probably have no luck there. She said if the tech finds it's not an issue that requires him/her I can request a refund (I'm sure that will be easy).

Delta2113

@Kurn - explain to the Tech that his visit isn't really necessary but they insisted. He will need to phone them and probably get your package re-loaded. Try obviously without being forceful not to let the Tech leave your house until you see Discovery working otherwise you'll be back on to them wasting even more off your time.

If your entitlements are wrong - a refresh won't fix them.

You could try a factory re-set before the tech comes but it may not work. I've done this on my additional 360 box. It can easily take 15 or 30 minutes -forget how long it took. It is basically a mini computer.

You can keep your recordings - it might even keep your planned recordings -not sure so just take a photo off them.

Might save you having to have a visit but no guarantee it will work but worth a try.

Kurn

Delta2113 wrote: »

@Kurn - explain to the Tech that his visit isn't really necessary but they insisted. He will need to phone them and probably get your package re-loaded. Try obviously without being forceful not to let the Tech leave your house until you see Discovery working otherwise you'll be back on to them wasting even more off your time.

If your entitlements are wrong - a refresh won't fix them.

You could try a factory re-set before the tech comes but it may not work. I've done this on my additional 360 box. It can easily take 15 or 30 minutes -forget how long it took. It is basically a mini computer.

You can keep your recordings - it might even keep your planned recordings -not sure so just take a photo off them.

Might save you having to have a visit but no guarantee it will work but worth a try.

She has said she is investigating on her end a little more. Thanks for your help Delta

deravarra

Has anyone got multiroom viewing with a 360 mini box? or whatever they're calling it?

Delta2113

deravarra wrote: »

Has anyone got multiroom viewing with a 360 mini box? or whatever they're calling it?

-Yes.

deravarra

Delta2113 wrote: »

-Yes.

Connection via coaxial cable, WiFi, or a combination?

Delta2113

You need coaxial cable for LIVE tv and box uses WiFi for replay and On Demand.

deravarra

Delta2113 wrote: »

You need coaxial cable for LIVE tv and box uses WiFi for replay and On Demand.

would have been a good option if it were wifi alone like sky q mini.
Is there still an €11 for the multiroom?

Leroy42

Delta2113 wrote: »

You need coaxial cable for LIVE tv and box uses WiFi for replay and On Demand.

So its not wireless like sky for normal TV, only recordings?

Loughc

Leroy42 wrote: »

So its not wireless like sky for normal TV, only recordings?

Correct, wireless only for recordings and on-demand/catch-up

Delta2113

deravarra wrote: »

would have been a good option if it were wifi alone like sky q mini.
Is there still an €11 for the multiroom?

Full price 360 mini boxes are €15 per month.

Crunchienut

Loughc wrote: »

Correct, wireless only for recordings and on-demand/catch-up

Are you absolutely sure about this? The multi room set up video only refers to hdmi and power cable being required and the option of wifi or ethernet. At no point does it mention the need for coax. Thanks

https://www.virginmedia.ie/virgintv360support/multi-room-viewing/

Delta2113

Oh my God that video needs to be done again. Yes you need connection to outlet box for Linear Tv.

patrickmooney

It was good until it lasted. Virgin had disabled forwarding on catch up TV on RTE. Makes it rather pointless now having to replay in real time when you want something 40 minutes into a show.

Shamrock 64

patrickmooney wrote: »

It was good until it lasted. Virgin had disabled forwarding on catch up TV on RTE. Makes it rather pointless now having to replay in real time when you want something 40 minutes into a show.

I was just about to post but you beat me to it.Noticed it tonight on the 6 o'clock news and checked back the Afternoon Show on replay TV and it's the same,I had a prog recorded from last night and it forwarded ok but recorded a prog tonight to double-check and it was disabled with a notice saying"this function is not available on this channel". They finally make something useful and three months later they start taking functions away.So they want us to suffer Rte 1 and Rte2 with no skip option.Madness.

Delta2113

This is obviously down to RTE not allowing fast forward. I checked and you can still fast forward with recordings from RTE. If they start that then I'm out.

Very little on RTE2 has the replay function - again down to RTE and to think we pay them a licence fee to 'sabotage' private company products - sickening.

So it's like Horizon again thanks to RTE.

Shamrock 64

Just checked and you can still fast forward on Rte 1+1 ,and rte news on channel 200.So you could record your progs on Rte1+1 and fast forward ,also rte news on channel 200 still allows it ,so you could record the one o'clock news or six o'clock news and fast forward them instead..Agree it was probably RTE who did it, they also only went for the HD channels.

Delta2113

I tried RTE1 HD and recorded and could fast forward.

Wabbit Ears

Recordings are not affected, only replay ( RTE 1+1 and RTE news now don't have replay).
Fast forward was blocked on the old horizon box for RTE on Replay so I guess they found out it wasn't on the new box and threw their toys out of the pram again.

Delta2113

RTE think they are protecting RTE Player.
They won't give them Home and Away for the player either on Virgin boxes.

Sapele

awec wrote: »

Think you must have had it set up wrong or dodgy equipment, Sky's picture quality is better than Virgin's.

I have to completely disagree with you on this one!

My horizon picture and sound quality is FAR superior than Sky's.

When I switched to sky and saw the picture quality i was immediately concerned as the sharpness, clarity, colour etc was nowhere near as good as before. This was on an expensive 46" tv. The installer looked at me and said sorry this is as good as it gets with sky but u can ring them and see what they say.

I did that and the crap they gave me. Told me the picture quality will improve over time etc, i was almost laughing at the rubbish. They checked all signal str etc and said everything was good.

That night when we had to raise the volume on the tv to x3 times the level and the harder of hearing still couldn't make out the dialogue as clear as the night before, i knew this crap had to go. I changed every setting on the box in audio & video and only made it worse. I have a denon receiver and good speakers so i know about fiddling with settings so its not that either.

I was rarely so happy when we got our sound and pic back, sky are a bunch of gangsters selling a substandard product. I have no idea how people like it! I enjoy sky sports but only when it looks and sounds good.

Wabbit Ears

don't know if anyone uses the Virgin Media app on their phone/tablet but I just noticed that The SKY Movies channels are streaming on the app now. pretty good addition if you're a movies subscriber.

califano

Pity they cant do the same for Sky Sports Racing.

Delta2113

Film 4 HD does not have replay only Film 4 SD - bit annoying. Be very, very strange if this is down to Channel 4 but then look at RTE with no fast forwarding rule in replay tv.

I watch the Premier League football on Sunday and would then switch over to RTE1 and replay the news and just skip any stories I'm not interested in. You can't do that now so you just record and then skip the stories and ads. etc.

I'm actually watching less RTE News because you can't skip forward so during the week I might just replay the first few minutes and then that's me done but before I would forward through and If an interesting story caught my eye I would watch it.

I will not be forced to watch something because you just cant skip forward. This is 2020.

deravarra

Anyone using the new TV app while at work where they use VPN based in the US?