Odd question about new lock

wannabecraig

So I just had a new door lock fitted to the front door.
The video, and any video I see shows the door handle opening down.
https://youtu.be/VZvha0da61Q?t=295

But When the guy fitted mine, it opens by turning the handle up?
In the vid above, the lock is fitted on same side as mine (two sided handle) so
I'm pretty sure it's doable. Anybody know what the issue is?

Vid of lock fitted to the other side.
https://www.youtube.com/watch?v=zFwXgRROyTc&t=312s

Link to lock
https://www.amazon.co.uk/gp/product/B071LQ6724/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

chooseusername

If there is not a left hand version and right hand version,
then it must me reversible .

Cerco

https://images-na.ssl-images-amazon.com/images/I/A1RxFzOX+LL.pdf
This is the installation manual in case you don’t have it already.

wannabecraig

Thanks, I have that, I cant really understand why it's only opening when you turn the handle up.
Is it fair to say this shouldn't be the case? Can you see from the manual why that might be?

Sorry if this is a dumb Q but I just cant understand it.

Cerco

Not clear, to me, from the guide how to set the orientation of the handles.
Have you tried removing the bolt (latch) and turning it upside down?
Check as per page 4 that the angle on the latch faces the door jamb.
You could also send an email to the support address.

TheW1zard

Page 8 of the manual. Lever must be wrong way around, ie pointing wrong way.
Just flip it

wannabecraig

Yeah, got handles the right way around now, thanks.

The other issue now is that the bolt doesn't totally spring out.
So when I release the leaver, the bolt only comes out half way, I kind of have to jiggle it to get it out the full way.
Any ideas how to fix? The bolt the the bolt guard are the one piece so it's not running.