Second time in 6 mths ive got a close of account when i havent

mcdaids69

had this happen before..not pointing finger but last time it was someone using my address to swap to other company..if you could PM me i will give details

Electric Ireland: Una

Hi mcdaids69,

We can certainly look into this as soon as possible if you private message me the Electric Ireland account number, name, address and telephone number on the account.

All reps will receive this message.

Kind regards,
Una

Fogmatic

Forgot to ask, how do we change our contact email address when not on online billing?  (Or perhaps you don't have them anyway in that case?

Electric Ireland: Una

Hi Fogmatic,

Most of the time the customer's email address is just on their Electric Ireland account if they have online billing, but sometimes their email address is on the account without online billing.

Most correspondence by email is just to online billing customers.

An email address can be added to an Electric Ireland account if the customer requests a customer service advisor to do this.

Kind regards,
Una

Fogmatic

Thank you for the clarification, Una.
In that case, think I might as well leave it, and make sure my phone number's up-to-date ((just in case of anything urgent).
Thanks again.

Electric Ireland: Aoife

Hi Fogmatic, 

Thanks for getting back to us. 

Please let us know if there is anything else we can help you with. 

Kind regards,
Aoife

Fogmatic

I seem to have posted in the wrong thread (probably a careless touch on phone screen) - sorry about any confusion!

Electric Ireland: Una

Hi Fogmatic,

Thanks for your post.

That is no problem at all - we're happy to help.

Kind regards,
Una