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How can I find out my UAN

  • 10-03-2020 3:22pm
    #1
    Morpheus
    Moderators, Society & Culture Moderators Posts: 2,688 Mod ✭✭✭✭


    Moved back into house after renting it out for 18 months
    tried to get Vodafone simply fibre installed - they cant do it as a "previous" provider has "registered the connection" and I need the UAN in order for Vodafone to cancel this and set me up.

    Considered Gigabit but this requires road outside being dug up - this isnt an option for a few reason so I settled on getting a fibre provider like I had before.

    Anyway previous person living in my place messed up the house and will not cooperate in anything with me, including a lot of rent owed - but thats another story. They are not an option for getting the UAN.

    Anyway how do I find the UAN to the address? Any help on how I can proceed with this is very much appreciated. :(


Comments

  • #2
    Slippin Jimmy
    Registered Users, Registered Users 2 Posts: 6,031 ✭✭✭Slippin Jimmy


    You can get a UAN from a bill if there is one sent. Eventually the Broadband will cancel down if not paid and the line will become free. I know Sky have a system where they try to contact the previous owner 3 times. If they don't hear back they will get the services on the line cancelled and a new one set up.


  • #3
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    If you cant get the old account holder to cancel the service then Vodafone(or any other OLO) need to apply to have the line ceased as an abandoned service (theres a name for them, cant remember it). It takes over a month. Then you submit your order. So 2months to get connected is very possible.


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