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My debit card stopped working for online purchases

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  • 17-03-2020 2:49pm
    #1
    Sioannain127
    Registered Users Posts: 3 ✭


    My debit card had previously worked fine but it now says there is a problem with the card when I try to male a purchase online. There are sufficient funds in my account and I don’t have an pending payments that I know of. Thanks


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    #2
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Hi Sioannain127,

    Thanks for getting in touch today.

    We’re sorry to hear you are experiencing difficulty using your card online. Can we ask if you have received any texts or emails from our card security team? This will ask you to confirm a transaction with a yes/no answer.

    Alternatively, if you are being asked for a Verified by Visa One time passcode, it would be best to link in with our team on 0818200370 and one of our colleagues will be happy to look into this further for you.

    Many thanks,
    Richard


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    #3
    Sioannain127
    Registered Users Posts: 3 ✭Sioannain127


    Hi! No I haven’t received any messages/emails or asking for one time passcode. L when ever I try and use the card it generally says ‘ there is a problem with this card’ or ‘ your bank have declined this transaction as it does not match without records’ but I have never had a problem with it before


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    #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Thanks for getting back to us Sioannain127. Is the card working at ATMs and point of sale? 

    Thanks 
    Tara


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    #5
    Sioannain127
    Registered Users Posts: 3 ✭Sioannain127


    Yes. I have changed my phone number a short time ago so I’d it possible that could be a reason?
    So if I I’d of gotten a text of a one time passcode I wouldn’t have received it


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    #6
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Sioannain127 wrote: »
    Yes. I have changed my phone number a short time ago so I’d it possible that could be a reason?
    So if I I’d of gotten a text of a one time passcode I wouldn’t have received it
    Thanks for clarifying Sioannain127. In this instance we would advise you to contact us on the number Richard provided and one of our colleagues will be happy to help. 

    Thanks again 
    Tara


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