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Ryanair and their cancellations

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    #422
    maestroamado
    Registered Users Posts: 4,426 ✭✭✭maestroamado


    JimmyVik wrote: »
    Just wondering where the sneaky stuff is in this.
    Its Ryanair, there has to be sneaky stuff in there.


    Don't blame just Ryanair they are all at it, from their point of view it likely worked as quite a lot people will have accepted voucher.
    The only problem i have with it is people should have being allowed transfer.
    I am not suggesting a flight could be changes from low season to high but i do think there should be recognition that people had booked.
    To say people were allowed free transfer and pay big difference simply was not fair.
    I got a cancellation just an hour for May 13, offer is voucher and i am ok with this. (not Ryanair)


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    #423
    ASOT
    Registered Users Posts: 7,735 ✭✭✭ASOT


    joeysoap wrote: »
    New email from Ryanair this morning.

    Dear Customer,

    You have recently received an email with a voucher code to the value of your original booking.

    Please note that this voucher is valid for 12 Months and can be used for your future travel plans, please note that if you do not use the voucher the voucher before the expiry date you will receive a full cash refund, in the event you use the voucher in part you will also receive the option of a voucher for the balance or a cash refund after the expire date.

    Please click on the link below to accept the voucher


    Now if they had just said that in the first place..... or better still not issue the vouchers to customers who didn’t request them.

    I probably won’t go ahead with the SCC now, it was because of Ryanair’s attitude I filed the case. As it transpires I am no hurry with the refund, and you have 6 years to file again with the SCC should Ryanair do another u turn.

    Got that after applying for a refund on the 17th or March. Trying to trick people into taking a voucher by the looks of it.


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    #424
    witnessmenow
    Registered Users Posts: 7,122 ✭✭✭witnessmenow


    iebamm2580 wrote: »
    I was on chat bot in the background for 6 hours, rang and got through after 40minutes, told them to put me in queue or a refund which they did. Couldn't tell me when i would get it though.

    11.5 hours with the chat bot on Monday, never came back to me.


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    #425
    JimmyVik
    Registered Users Posts: 5,367 ✭✭✭JimmyVik


    witnessmenow wrote: »
    11.5 hours with the chat bot on Monday, never came back to me.




    Id say the chatbot was great craic though. Did they tell any good jokes?


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    #426
    easypazz
    Closed Accounts Posts: 2,346 ✭✭✭easypazz


    So if you accept the voucher you have to wait 12 months for a refund.

    If you don't accept the voucher you get to keep fighting for the refund and might get it earlier.

    If they offer me value plus 20% voucher, with option of refund of original fare I might have clicked.


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    #427
    witnessmenow
    Registered Users Posts: 7,122 ✭✭✭witnessmenow


    JimmyVik wrote: »
    Id say the chatbot was great craic though. Did they tell any good jokes?

    unfortunately they were more of the mime type!

    I opened a dispute with Paypal, we'll see if I get any joy that way. The initial message goes to Ryanair rather than paypal. I'll give Ryanair a few days to get back to the query (or presumbly not) and then I'll escalate to Paypal.

    I would have taken been put on the refund list if they responded to the live chat, now I'll be insisting on an immediate refund through paypal


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    #428
    iebamm2580
    Registered Users Posts: 1,611 ✭✭✭iebamm2580


    They really dont give up, il wait for the refund.

    Dear Customer,

    I refer to your recent correspondence regarding your booking

    I acknowledge that you do not wish to accept your refund in voucher format at this time and have requested to remain on the cash refund queue. Please note that until such time as you receive your cash refund, your voucher will remain valid and can be used to purchase flights and ancillaries for any future trip you might wish to plan. Please note that our refund processing has been negatively affected by the Covid19 crisis however we will process your refund as soon as possible.

    Our priority remains the health and well-being of our people and customers and our communities. Thank you sincerely for your patience and support.

    Yours sincerely,
    Ryanair Customer Services.


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    #429
    Purple Mountain
    Registered Users Posts: 13,172 ✭✭✭✭Purple Mountain


    iebamm2580 wrote: »
    They really dont give up, il wait for the refund.

    Dear Customer,

    I refer to your recent correspondence regarding your booking

    I acknowledge that you do not wish to accept your refund in voucher format at this time and have requested to remain on the cash refund queue. Please note that until such time as you receive your cash refund, your voucher will remain valid and can be used to purchase flights and ancillaries for any future trip you might wish to plan. Please note that our refund processing has been negatively affected by the Covid19 crisis however we will process your refund as soon as possible.

    Our priority remains the health and well-being of our people and customers and our communities. Thank you sincerely for your patience and support.

    Yours sincerely,
    Ryanair Customer Services.

    Did you send them an email requesting to refuse the voucher?
    I sent one today but got back a generic email straight away basically asking me to click into their website to see if the answer to my query was there.
    Crafty cnuts.
    It was the customer enquiries email I used BTW.

    To thine own self be true



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    #430
    iebamm2580
    Registered Users Posts: 1,611 ✭✭✭iebamm2580


    Purple Mountain wrote: »
    Did you send them an email requesting to refuse the voucher?
    I sent one today but got back a generic email straight away basically asking me to click into their website to see if the answer to my query was there.
    Crafty cnuts.
    It was the customer enquiries email I used BTW.

    In the end i rang them, the chat bot had me in queue for 6 hours before i decided to ring them, took about 40minutes waiting.


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    #431
    Purple Mountain
    Registered Users Posts: 13,172 ✭✭✭✭Purple Mountain


    iebamm2580 wrote: »
    In the end i rang them, the chat bot had me in queue for 6 hours before i decided to ring them, took about 40minutes waiting.

    I think I'll send them a registered letter.

    To thine own self be true



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    #432
    adam88
    Registered Users Posts: 1,609 ✭✭✭adam88


    iebamm2580 wrote: »
    In the end i rang them, the chat bot had me in queue for 6 hours before i decided to ring them, took about 40minutes waiting.

    I presume the voucher is premium rate number


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    #433
    iebamm2580
    Registered Users Posts: 1,611 ✭✭✭iebamm2580


    adam88 wrote: »
    I presume the voucher is premium rate number

    Dont know rang from work phone.


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    #434
    Roger_007
    Registered Users Posts: 21,886 ✭✭✭✭Roger_007


    Things are not looking good for refunds.
    https://jrnl.ie/5087684


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    #435
    firemansam4
    Registered Users Posts: 1,704 ✭✭✭firemansam4


    Roger_007 wrote:
    Things are not looking good for refunds.


    This is as I thought, Ryanair are well in the loop to what is going on here, hence they will try everything they can to delay any refunds in the hope these regulations can be changed soon.

    The updated terms of the Ryanair vouchers where they are offering a refund on unused vouchers when they expire sounds like what is being proposed in the regulation changes if that article is correct.


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    #436
    billybonkers
    Registered Users Posts: 2,293 ✭✭✭billybonkers


    You will still get a refund if you don't use the voucher


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    #437
    JimmyVik
    Registered Users Posts: 5,367 ✭✭✭JimmyVik


    witnessmenow wrote: »
    unfortunately they were more of the mime type!

    I opened a dispute with Paypal, we'll see if I get any joy that way. The initial message goes to Ryanair rather than paypal. I'll give Ryanair a few days to get back to the query (or presumbly not) and then I'll escalate to Paypal.

    I would have taken been put on the refund list if they responded to the live chat, now I'll be insisting on an immediate refund through paypal




    I dont fancy your chances with Paypal.
    Paypal will tell you to talk to Ryanair.
    When you tell them you have they will tell you to get lost.
    Paypal are even worse than Ryanair for disputes.


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    #438
    maestroamado
    Registered Users Posts: 4,426 ✭✭✭maestroamado


    witnessmenow wrote: »
    unfortunately they were more of the mime type!

    I opened a dispute with Paypal, we'll see if I get any joy that way. The initial message goes to Ryanair rather than paypal. I'll give Ryanair a few days to get back to the query (or presumbly not) and then I'll escalate to Paypal.

    I would have taken been put on the refund list if they responded to the live chat, now I'll be insisting on an immediate refund through paypal


    I just wonder why you bother going the dispute since you have being advised all persons be refunded in 3 Months.
    I doubt if it get anywhere as these are exceptional times.
    All of these organizations work together paypal, banks, Ryanair do business on a daily basis so they kinda work together.
    If you can the easy option is wait it out...


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    #439
    Mebuntu
    Registered Users Posts: 911 ✭✭✭Mebuntu


    If you listen back to the last 5 minutes of Morning Ireland this morning you will understand why some posters here, and particularly anyone posting in bold lettering to emphasise their points, is looking very foolish expecting Ryanair or any other airline to refund money in 7 days or 14 days or even a month.

    The full podcast is usually available fairly quickly.


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    #440
    witnessmenow
    Registered Users Posts: 7,122 ✭✭✭witnessmenow


    JimmyVik wrote: »
    I dont fancy your chances with Paypal.
    Paypal will tell you to talk to Ryanair.
    When you tell them you have they will tell you to get lost.
    Paypal are even worse than Ryanair for disputes.

    The initial dispute on Paypal goes to Ryanair, so we'll see what they say. Paypal mention that it needs to be escalated by mid May

    Paypal in my experience are very pro purchaser when it comes to disputes.
    maestroamado wrote: »
    I just wonder why you bother going the dispute since you have being advised all persons be refunded in 3 Months.
    I doubt if it get anywhere as these are exceptional times.
    All of these organizations work together paypal, banks, Ryanair do business on a daily basis so they kinda work together.
    If you can the easy option is wait it out...

    3 months? Where have I been advised this?

    When I applied for the refund in March, Ryanair said that there would be delays, but people would get their refunds, a month later they sent me a voucher and changed their story around refunds. I don't trust they wont do this again.


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    #441
    TomOnBoard
    Registered Users Posts: 5,109 ✭✭✭TomOnBoard


    Mebuntu wrote: »
    If you listen back to the last 5 minutes of Morning Ireland this morning you will understand why some posters here, and particularly anyone posting in bold lettering to emphasise their points, is looking very foolish expecting Ryanair or any other airline to refund money in 7 days or 14 days or even a month.

    The full podcast is usually available fairly quickly.

    Could you maybe summarise the point? Thanks.


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    #442
    [Deleted User]
    Posts: 2,827 ✭ [Deleted User]


    witnessmenow wrote: »
    Paypal in my experience are very pro purchaser when it comes to disputes.
    My experience of Paypal was that they wouldn't resolve the dispute until after Gardai were called to remove me from their Ballycoolin offices.
    Got my result eventually though.
    My lesson learnt from the experience was to never use Paypal for any sum of money which I couldn't "afford" to lose.


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    #443
    Mebuntu
    Registered Users Posts: 911 ✭✭✭Mebuntu


    TomOnBoard wrote: »
    Could you maybe summarise the point? Thanks.
    You can listen back here: https://www.rte.ie/radio/radioplayer/html5/#/radio1/21760391

    Goto about 1.26.37 for the interview start or 1.28 for precise.


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    #444
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    Mebuntu wrote: »
    If you listen back to the last 5 minutes of Morning Ireland this morning you will understand why some posters here, and particularly anyone posting in bold lettering to emphasise their points, is looking very foolish expecting Ryanair or any other airline to refund money in 7 days or 14 days or even a month.

    The full podcast is usually available fairly quickly.

    really eh, i know of a number of travel companies who refunded people within 2 weeks, ryanair are more than capable of refunding customers within that time, their staff can do this from home and they are one of the most profitable airlines in the world


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    #445
    maestroamado
    Registered Users Posts: 4,426 ✭✭✭maestroamado


    witnessmenow wrote: »
    The initial dispute on Paypal goes to Ryanair, so we'll see what they say. Paypal mention that it needs to be escalated by mid May

    Paypal in my experience are very pro purchaser when it comes to disputes.



    3 months? Where have I been advised this?

    When I applied for the refund in March, Ryanair said that there would be delays, but people would get their refunds, a month later they sent me a voucher and changed their story around refunds. I don't trust they wont do this again.






    https://www.irishexaminer.com/breakingnews/ireland/ireland-asks-europe-to-suspend-law-requiring-airlines-to-refund-customers-for-cancellations-996742.html


    I thought this was settled as i read the other day Ryanair said that people be refunded in 3 Months.
    I read ages ago that Germany and Italy made representations and neither of them are listed, neither are the UK but they kindof in limbo with EU.


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    #446
    LPC786
    Registered Users Posts: 46 ✭LPC786


    I was supposed to travel to london on 22nd May but should not because of Covid. However i cant seem to get in touch with Ryanair for Cancellation or Refund.

    Is there any email or phone number which someone responds

    How can i get a refund


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    #447
    Inquitus
    Registered Users Posts: 13,753 ✭✭✭✭Inquitus


    LPC786 wrote: »
    I was supposed to travel to london on 22nd May but should not because of Covid. However i cant seem to get in touch with Ryanair for Cancellation or Refund.

    Is there any email or phone number which someone responds

    How can i get a refund

    You can't they expect it to take til August to clear the refund backlog.


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    #448
    LPC786
    Registered Users Posts: 46 ✭LPC786


    Inquitus wrote: »
    You can't they expect it to take til August to clear the refund backlog.

    Is there anyway to reach them. No one replies the phone. Any other phone number or web link or email address may be?


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    #449
    troyzer
    Registered Users Posts: 6,200 ✭✭✭troyzer


    LPC786 wrote: »
    Is there anyway to reach them. No one replies the phone. Any other phone number or web link or email address may be?

    They'll be officially cancelling it next week.

    But as has been said to you already, you won't be able to get in touch with them easily and if you do, it's going to take months to get a refund anyway. You're better off just sitting tight.


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    #450
    Inquitus
    Registered Users Posts: 13,753 ✭✭✭✭Inquitus


    troyzer wrote: »
    They'll be officially cancelling it next week.

    But as has been said to you already, you won't be able to get in touch with them easily and if you do, it's going to take months to get a refund anyway. You're better off just sitting tight.

    Yep he'll join the very back of the refund queue when it's officially cancelled next week. Probably see his money in Aug/Sep timeframe.


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    #451
    joeysoap
    Registered Users Posts: 6,241 ✭✭✭joeysoap


    I have my case approved by the SCC, just have to pay the €25 to start the countdown ( I have 8 days left) but am reluctant to do so. I have the voucher, which I didn’t request but won’t be using it. All airlines and their staff are going through uncertain times and I can wait for the refund. I appreciate others can’t wait.


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