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Ryanair and their cancellations

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    #662
    joeysoap
    Registered Users Posts: 6,241 ✭✭✭joeysoap


    maestroamado wrote: »
    So much for the people that were suggesting bringing Airlines to court a few weeks ago in the midst of the crisis.

    I was bringing a case against RY but decided against it once they promised me a full refund. I can wait. It’s called changing your mind. It’s allowed.


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    #663
    JimmyVik
    Registered Users Posts: 5,367 ✭✭✭JimmyVik


    joeysoap wrote: »
    I was bringing a case against RY but decided against it once they promised me a full refund. I can wait. It’s called changing your mind. It’s allowed.


    I did chargeback on all the flights id booked.
    Got the money back for them all.


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    #664
    pc7
    Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 14,117 Mod ✭✭✭✭pc7


    Got this today from RA, is this a new one? I've already gotten the here have a voucher, no thanks, chat text to confirm I want a refund, confirmed it again in chat after they sent the 'go on have a voucher' one. I've started a chargeback with AIB. Don't remember seeing this one.

    I refer to your recent request for a refund on your booking confirmation xxx.

    Due to the high volume of flight cancellations due to COVID 19, we are experiencing an unprecedented high volume of requests. We are currently working through the backlog and ask that you please bear with us.

    Please do not resubmit your request.

    Thank you for your patience and understanding.

    Yours sincerely,


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    #665
    Noxegon
    Registered Users Posts: 1,531 ✭✭✭Noxegon


    I got the same message.

    I develop Superior Solitaire when I'm not procrastinating on boards.ie.



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    #666
    TomOnBoard
    Registered Users Posts: 5,109 ✭✭✭TomOnBoard


    JimmyVik wrote: »
    I did chargeback on all the flights id booked.
    Got the money back for them all.

    I opened PayPal 'non-delivery' cases for two sets of flights. Got 2nd set refunded last week. 1st set were refunded last month.


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    #667
    L1011
    Registered Users Posts: 68,686 ✭✭✭✭L1011


    Its going to be interesting to see if Ryanair actually cross-reference their Paypal and card chargebacks against refunds; or whether we're going to have posts in a years time of "Ryanair are chasing me for money I got back twice" / people getting a refund from Paypal/card and then using the voucher anyway.


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    #668
    Gael23
    Registered Users Posts: 12,110 ✭✭✭✭Gael23


    I have a flight next weekend that is scheduled to depart. Can I change to a future date? The tour I was going on is already cancelled


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    #669
    L1011
    Registered Users Posts: 68,686 ✭✭✭✭L1011


    I'm fairly sure June flights are not covered under their extended no change fee policy; only July and August.


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    #670
    Gael23
    Registered Users Posts: 12,110 ✭✭✭✭Gael23


    L1011 wrote: »
    I'm fairly sure June flights are not covered under their extended no change fee policy; only July and August.

    How much is the change fee?


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    #671
    L1011
    Registered Users Posts: 68,686 ✭✭✭✭L1011


    Gael23 wrote: »
    How much is the change fee?

    It depends - go try rebook via the website; that'll give you the exact amount.


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    #672
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭vicwatson


    Have flights booked for October, not sure on travelling due to , what options do I have, just lose the full payment? It's a change of mind I guess so can't really epect anything refunded?

    Or can I take a voucher and pay an admin fee?


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    #673
    L1011
    Registered Users Posts: 68,686 ✭✭✭✭L1011


    vicwatson wrote: »
    Have flights booked for October, not sure on travelling due to , what options do I have, just lose the full payment? It's a change of mind I guess so can't really epect anything refunded?

    Or can I take a voucher and pay an admin fee?

    Right now, for October - nothing.

    They provided change of mind (by rebooking) for July/August a few days ago, though.


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    #674
    IngazZagni
    Registered Users Posts: 1,593 ✭✭✭IngazZagni


    L1011 wrote: »
    Right now, for October - nothing.

    They provided change of mind (by rebooking) for July/August a few days ago, though.

    I believe this only applies to new bookings though and not old bookings.


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    #675
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭vicwatson


    IngazZagni wrote: »
    I believe this only applies to new bookings though and not old bookings.


    So basically tough for me? Is there a way to get a voucher less admin fee or something or will I lose the lot? Actually it's December for some reason I thought It was October (not that it matters I guess)


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    #676
    L1011
    Registered Users Posts: 68,686 ✭✭✭✭L1011


    vicwatson wrote: »
    So basically tough for me? Is there a way to get a voucher less admin fee or something or will I lose the lot? Actually it's December for some reason I thought It was October (not that it matters I guess)

    The voucher is only for cancelled flights. Right now there are no options for you.

    If you don't use the flights you can request the tax/charges element back but this is often less than the fee they charge for refunding it!


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    #677
    joeysoap
    Registered Users Posts: 6,241 ✭✭✭joeysoap


    Noxegon wrote: »
    I got the same message.

    + another one here.


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    #678
    joeysoap
    Registered Users Posts: 6,241 ✭✭✭joeysoap


    Gael23 wrote: »
    I have a flight next weekend that is scheduled to depart. Can I change to a future date? The tour I was going on is already canecelled
    L1011 wrote: »
    I'm fairly sure June flights are not covered under their extended no change fee policy; only July and August.


    Is there any June flights? anyway unless your from Dublin you can’t travel outside your county.


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    #679
    L1011
    Registered Users Posts: 68,686 ✭✭✭✭L1011


    joeysoap wrote: »
    Is there any June flights? anyway unless your from Dublin you can’t travel outside your county.

    There is a limited schedule operating.

    The distance restrictions are for non-essential travel and do actually end in June anyway (just!)


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    #680
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭vicwatson


    L1011 wrote: »
    The voucher is only for cancelled flights. Right now there are no options for you.

    If you don't use the flights you can request the tax/charges element back but this is often less than the fee they charge for refunding it!


    Thought as much, thanks a lot for that info. It's an open jaw journey (bought 2 independent seperate flights) if they change the times that don't suit me is there any remedy in that case?


    Cheers


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    #681
    L1011
    Registered Users Posts: 68,686 ✭✭✭✭L1011


    vicwatson wrote: »
    Thought as much, thanks a lot for that info. It's an open jaw journey (bought 2 independent seperate flights) if they change the times that don't suit me is there any remedy in that case?


    Cheers

    Only if changed within 14 days of the flight.


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    #682
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭vicwatson


    L1011 wrote: »
    Only if changed within 14 days of the flight.




    So basically I should sit tight and see what they do 14 days in advance? Thanks


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    #683
    Thespoofer
    Registered Users Posts: 1,062 ✭✭✭Thespoofer


    Started chargeback with AIB 3 weeks ago. Got letter today stating they don't have the correspondance needed to make the claim ( didn't state which extra ones were needed /left short).

    Gave me 7 days from date of letter to send in all correspondence again to make claim or claim won't be processed and scrapped.
    Date on top of letter... 11th June.

    Ones as bad as the other.


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    #684
    Caranica
    Registered Users Posts: 10,107 ✭✭✭✭Caranica


    joeysoap wrote: »
    + another one here.

    I got two of them today. For the same flight :rolleyes:


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    #685
    Gael23
    Registered Users Posts: 12,110 ✭✭✭✭Gael23


    Could Ryanair be so clever as to not cancel a flight until the last moment so everyone pays the change fee to rebook?


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    #686
    TheDriver
    Registered Users Posts: 12,492 ✭✭✭✭TheDriver


    I'm booked in July. About half plane seats pre-booked. I'd say vast majority will not turn up and suffer the loss. Although if govt travel ban/want u to staycation then insurance might kick in


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    #687
    [Deleted User]
    Posts: 5,369 ✭ [Deleted User]


    OmegaGene wrote: »
    I’m sure they will fly as many planes as possible so they won’t have to refund people, empty planes and they get paid is a win win for O’Leary and co


    not really as they have to meet actual bum in seats limits to keep the slots and not pay penalties


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    #688
    [Deleted User]
    Posts: 5,369 ✭ [Deleted User]


    OmegaGene wrote: »
    PayPal case closed in my favour this morning €1500 coming back to me

    Ryanair are strangely silent on claims through Paypal. I wonder if they just know they will lose or havent copped it yet


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    #689
    [Deleted User]
    Posts: 5,369 ✭ [Deleted User]


    Thespoofer wrote: »
    Started chargeback with AIB 3 weeks ago. Got letter today stating they don't have the correspondance needed to make the claim ( didn't state which extra ones were needed /left short).

    Gave me 7 days from date of letter to send in all correspondence again to make claim or claim won't be processed and scrapped.
    Date on top of letter... 11th June.

    Ones as bad as the other.

    Straight forward enough with PTSB. copy of booking, copy of cancellation email, copy of my contact with Ryanair and the chargeback request. Took a few weeks but no issue


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    #690
    [Deleted User]
    Posts: 5,369 ✭ [Deleted User]


    L1011 wrote: »
    Its going to be interesting to see if Ryanair actually cross-reference their Paypal and card chargebacks against refunds; or whether we're going to have posts in a years time of "Ryanair are chasing me for money I got back twice" / people getting a refund from Paypal/card and then using the voucher anyway.

    Nah they notice, I requested a refund and then changed the flight in the end. I got an email 2 days ago telling me they rejected my refund request as i had since claimed an alternative method. that was for one of the original March ones


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    #691
    john boye
    Registered Users Posts: 1,532 ✭✭✭john boye


    Niner leprauchan wrote: »
    Nah they notice, I requested a refund and then changed the flight in the end. I got an email 2 days ago telling me they rejected my refund request as i had since claimed an alternative method. that was for one of the original March ones

    Able to process that one quick enough, weren't they?


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