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Notified fees!!!

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  • 21-03-2020 10:16am
    #1
    no88y
    Registered Users Posts: 23 ✭


    WHY ARE YOU STILL CHARGING FEES WHEN EVERYWHERE CURRENTLY ARE REQUESTING TO PAY CONTACTLESS?!?! due to covid-19 pandemic, this is showing you corrupt banks in their true form!!!


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    #2
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    no88y wrote: »
    WHY ARE YOU STILL CHARGING FEES WHEN EVERYWHERE CURRENTLY ARE REQUESTING TO PAY CONTACTLESS?!?! due to covid-19 pandemic, this is showing you corrupt banks in their true form!!!
    Hi no88y,

    Thanks for reaching out to us here on boards.

    Notified fees were charged to customer accounts for the fee period of 18 November 2019 to 14 February 2020. This includes the transaction fees and maintenance fee applied for this time.

    I hope this clarifies things for you.

    Thanks Jen


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    #3
    paddyirish23
    Registered Users Posts: 458 ✭✭paddyirish23


    Bank of Ireland: Jennifer wrote: »
    Hi no88y,

    Thanks for reaching out to us here on boards.

    Notified fees were charged to customer accounts for the fee period of 18 November 2019 to 14 February 2020. This includes the transaction fees and maintenance fee applied for this time.

    I hope this clarifies things for you.


    Thanks Jen

    Can I just add I think it's disappointing that ye are still charging fees with all going on lately and not only that but a text the night before the fees are due out is just wrong!
    Shame on you!
    It's time you and other banks gave something back to the ppl that baled ye out!


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    #4
    tiredblondie
    Registered Users Posts: 706 ✭✭✭tiredblondie


    Had fees taken from my accounts the other day...bad form under the circumstances despite what period it relates to.


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    #5
    no88y
    Registered Users Posts: 23 ✭no88y


    Bank of Ireland: Jennifer wrote: »
    Hi no88y,

    Thanks for reaching out to us here on boards.

    Notified fees were charged to customer accounts for the fee period of 18 November 2019 to 14 February 2020. This includes the transaction fees and maintenance fee applied for this time.

    I hope this clarifies things for you.

    Thanks Jen

    Yes I understand that, but are you going to continue to kick us while we're down??!!
    I have been a loyal customer for quite a few years now and I think its time you looked after us for once!!!!


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    #6
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi All,

    Thanks for getting back in touch with us here on Boards.ie.

    We’re very sorry to hear you feel this way, please be assured all of our customer’s feedback is important to us and we will certainly pass this on as feedback on your behalf.

    We completely understand this is a difficult time for our customers, we have a number of supports in place to help as best we can. I have attached a link below with more information on this. https://www.bankofireland.com/coronavirus-update/

    Thanks, Aisling.


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    #7
    kenmm
    Closed Accounts Posts: 1,698 ✭✭✭kenmm


    I was going to read that and come back expecting some BS generalised corporate text, but it looks like contactless fees have been removed from last week.  Fair enough!


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    #8
    Bubbaclaus
    Registered Users Posts: 4,461 ✭✭✭Bubbaclaus


    no88y wrote: »
    <post deleted>

    Why do people think they should get bank services for free. They are a private business that you chose to avail of their services.

    I doubt you are shouting at Tesco for charging us for food while we are "on our knees".


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    #9
    XsApollo
    Registered Users Posts: 2,455 ✭✭✭XsApollo


    Why do people still use this bank is beyond me.
    It is the worst bank out there by a country mile.
    Crap service in-house , ridiculous charges and interest rates why bother using them?


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    #10
    no88y
    Registered Users Posts: 23 ✭no88y


    Bubbaclaus wrote: »
    Why do people think they should get bank services for free. They are a private business that you chose to avail of their services.

    I doubt you are shouting at Tesco for charging us for food while we are "on our knees".

    It's the fact that we are told to only use tap rather than using cash in this pandemic so in this aspect it is beneficial to the banks even more so than usual! We get charged for the amount of times that we tap our card!
    I take it you like to come on here and argue with the masses, if you don't agree keep it closed....


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    #11
    Bubbaclaus
    Registered Users Posts: 4,461 ✭✭✭Bubbaclaus


    no88y wrote: »
    It's the fact that we are told to only use tap rather than using cash in this pandemic so in this aspect it is beneficial to the banks even more so than usual! We get charged for the amount of times that we tap our card!
    I take it you like to come on here and argue with the masses, if you don't agree keep it closed....

    Keep what closed?


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    #12
    ldy4mxonucwsq6
    Closed Accounts Posts: 1,537 ✭✭✭ldy4mxonucwsq6


    no88y wrote: »
    It's the fact that we are told to only use tap rather than using cash in this pandemic so in this aspect it is beneficial to the banks even more so than usual! We get charged for the amount of times that we tap our card!
    I take it you like to come on here and argue with the masses, if you don't agree keep it closed....

    Contactless fees have been waived by BOI for the duration of the public health emergency and contactless limits increased to facilitate exactly this, so what's the issue?


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