Since when did bank of Ireland refused coin bags.

Alexa45

Today I was going to deposit bags of coins at the bank and social distance is in effect so you had to line up outside the bank and wait as they are letting one person in at a time. I presume it was the branch manager who was outside asking what you needed done, he came up to me and asked what do you need done today and I told him to lodge some coins then he replied we dont do anything like that. The funny thing is I deposited coins four days earlier. The man didn't even give a reason why.

Bank of Ireland: Aisling

Hi Alexa,

Thanks for getting in touch with us here on Boards.ie.

I’m sorry to hear this has been your experience with us. Can I ask what branch this took place at? We would have a number of Advice and Self-Service branches that would not have a cashier facility to accept and cash/coins.

I have attached a link below to our Branch Locator, this will help in finding a Cash Service Branch convenient to you.

Thanks, Aisling

https://www.bankofireland.com/branch-locator/

Alexa45

This happened at the magherafelt branch which had taken my coins before.

Bank of Ireland: Aisling

Thanks for getting back to us here Alexa.

I’m very sorry to hear this. Please be asssured I will raise this with the branch and will certainly pass this on as feedback on your behalf.

Thanks, Aisling

Alexa45

Thank you