MyGovID problem

jos28

Not sure if this is the best place to post - please move if necessary, thanks Mods.

I'm trying to verify a my GovId account and it's not working for me.
I enter PPS, Public Services Card details and I get a message saying 'Couldn't verify your information'.
I've tried using a different browser, can't get through to them by phone.
Any ideas anyone?

Alun

I had some trouble with mine too, and I think the issue was that I was just entering my first and last name, whereas the name on my old social service card, i,e, the name registered against my PPSN, had my middle name there instead. As far as I can remember I had to enter my full name as it appeared on the card and it went through.

beautyqueen

jos28 wrote: »

Not sure if this is the best place to post - please move if necessary, thanks Mods.

I'm trying to verify a my GovId account and it's not working for me.
I enter PPS, Public Services Card details and I get a message saying 'Couldn't verify your information'.
I've tried using a different browser, can't get through to them by phone.
Any ideas anyone?

I'm having the same problem. I actually tried to verify it a few months ago and was getting the same message. Tried again last night with the code they sent me this week and I keep getting a message that the details I'm entering dont match those on files.
On my card I have 2 surnames, I generally use one, so I thought it might be that.
but I've tried every combination of the 2, on their own and even with a hyphen and no luck!

I was gonna give them a call as well.

jos28

Thanks folks, I'll try a different name format. Cheers

Liam5

I am having this problem also.Im trying to verify my Gov id details in order to renew my Public Service Card.Im using the name as shown on my old card and my password but get notice stating cannot verify with details supplied.The name and the password are correct and I have used 4 different browsers and also asks 3 other people to log in to see if it was me that was doing something wrong.NO ONE COULD LOG IN.I contacted welfare dept clearly outlining the issue and I received back a generic reply explaining how to sign in which was basically a cut and paste of whats on their web site and had nothing to do with the issue I raised, my problem was their system not accepting my details..Anyway, I have now dumped the old card now as it is out of date and have decided not to renew my Public Service Card as it more trouble than its worth.Oh, and when I contacted the local off to make an appointment to renew the card I was told there is a 3-4 week waiting list for appointments.

So to briefly outline the situation I was in.I wanted to renew my Public Service Card.The system wont allow me the verify my GOV.IE using my correct name and password and when i contact them regarding this issue they sent me back information that had no relation to the problem I was having.Conclusion - They can keep their Public Service Card its not worth the hassle.

Dempo1

https://www.boards.ie/discussion/comment/122533977#Comment_122533977

Did you join Boards to post this meaningless rant. The last paragraph would have sufficed.

There's clearly an issue with your mygovid account, requiring, for security reasons to be reset. This can happen for a number of reasons but the most common, Different Email address or phone number used to register in the first place.

Contact details are available on how to reset & you have to contact them directly for a, new pin to be issued by post