Anyone having issues getting a refund from TUI?

tom1ie

ted1 wrote: »

TUI would be bonded in Ireland therefore they must ssue a full refund no need for insurance.

https://www.ccpc.ie/business/help-for-business/guidelines-for-business/travel/

how does the bonded in Ireland work?
so for example lets say tui go to the wall with all our money that we have paid over to them (hopefully not), do we apply to get refunds from a company who is ultimately backed up by the government? Is it like a homebond setup?

A2LUE42

For any booking that are for the Canaries, this might be relevant

https://extra.ie/2020/04/22/news/world-news/canary-islands-holiday-irish

The Canary Islands is a popular spot for many Irish tourists and now the president has given an update when people can holiday there again.
There were plans to reopen resorts and hotels in June, but this has now been pushed back to July or August.
Locals will get first access to facilities during the summer, followed by Spaniards and then international tourists will be allowed to visit.
Canary Islands’ president Angel Victor Torres has told local press this week that the recovery would be done on a phased basis and ‘international tourism’ would be phase three.
Torres told Spanish daily El Mundo: ‘That way, in October, November or December, which are good months in the Canary Islands, we can begin to receive tourists from other countries.’

ted1

tom1ie wrote: »

how does the bonded in Ireland work?
so for example lets say tui go to the wall with all our money that we have paid over to them (hopefully not), do we apply to get refunds from a company who is ultimately backed up by the government? Is it like a homebond setup?

If TUI go bust there will be a claim form here:
( several examples already there )

https://www.aviationreg.ie/welcome-to-the-commission-for-aviation-regulation-ireland/travel-business-collapse-information-and-claim-forms.960.html

tom1ie

ted1 wrote: »

If TUI go bust there will be a claim form here:
( several examples already there )

https://www.aviationreg.ie/welcome-to-the-commission-for-aviation-regulation-ireland/travel-business-collapse-information-and-claim-forms.960.html

But who ultimately picks up the tab here? would it be the government, insurance company's?
If the likes of TUI go bust you'd be talking about large liabilities I'm sure?

ted1

tom1ie wrote: »

But who ultimately picks up the tab here? would it be the government, insurance company's?
If the likes of TUI go bust you'd be talking about large liabilities I'm sure?

All travel agents must pay an annual charge, this goes into the pot. The money when one goes bust comes out of the pot. If it needs to be topped up it either comes from an insurance policy that the regulator may have or from the government

tom1ie

ted1 wrote: »

All travel agents must pay an annual charge, this goes into the pot. The money when one goes bust comes out of the pot. If it needs to be topped up it either comes from an insurance policy that the regulator may have or from the government

Right. So if all travel agents that are bonded go bust at the same time what are our chances of getting our money back?

ted1

tom1ie wrote: »

Right. So if all travel agents that are bonded go bust at the same time what are our chances of getting our money back?

I’d imagine it’s 100%. As they are bonded

lensman

Got this from Click&Go 2 weeks ago, we were booked to travel on the 18th May, I declined all 3 options & requested a refund, silence from them since.

1. Change your Travel date
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a. Flights - Change your flight dates for FREE, however you will be charged the applicable fare difference. The fare difference is based on the current air fare and the fare for the new travel dates.
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b. Accommodation - We would also need to change your accommodation from May to your new dates, please note this may incur additional costs. If the accommodation booked for May is a non-refundable rate which usually means that no changes or amendments are allowed, we will endeavour to ask the supplier to offer flexibility about these normally restrictive rates. Any change in this type of accommodation will incur additional costs.

2. Take some time to decide on a new travel date

If you do not know your travel plans at this time you can “delay deciding on your new travel date” until 31 August 2020. Once you have decided on new travel dates (by 31 August 2020) we can:
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a. Flights - Change your flight dates for FREE, however you will be charged the applicable fare difference. The fare difference is based on the current air fare and the fare for the new travel dates.
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b. Accommodation - We would also need to change your accommodation from May to your new dates, please note this may incur additional costs. If the accommodation booked for May is a non-refundable rate we will need to confirm new accommodation for your new travel date which will incur an additional cost.

3. No change

If you don’t want to consider date changes, you can leave your May booking as it stands and wait to see what the airline does. If the flight operates there is no entitlement to a refund. If the flight is cancelled, we will work on a refund process from the airline. We will also then work on a refund process from the accommodation and transfer providers subject to the terms and conditions of cancellations for those services. If you receive an email from the airline about your booking it would help the process if you could forward those emails to info@clickandgo.com.

What should you do next?

Have a think about what option you prefer regarding your holiday booking. Email us no later than 20th April 2020 to let us know your decision – email info@clickandgo.com. Once we have received your decision no further amendments can be made and if we do not hear from you no change will be made to your May booking. Please note name changes or change in destination are not permitted.

Please be aware that the information above is correct as of today, we are dealing with a very fluid situation, most of which is outside our control. Please be assured that we are doing our best to look after our customers at this stressful time and appreciate that we are not in a position to answer all your questions at this point.

We wish to thank you in advance for your understanding.

dory

Please use the one refund thread. We don't have time to be dealing with the multiple reports on all the threads!