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Eir fibre - no internet

  • 04-04-2020 12:24pm
    #1
    colm_c
    Registered Users, Registered Users 2 Posts: 2,032 ✭✭✭


    My new modem is not getting an internet connection since Friday evening.

    I've tried reset and power on/off.

    Seems eir have no call centre at the weekend.

    I've logged a fault online.

    I assume I need to wait until Monday? Or is there anything else I can do.

    Bit frustrating, especially when they say on their website and on the phone system that they are open, but then at the last step, the message is our call centre is closed.


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    "New modem" - is this a new service?

    What are the DSL and globe LEDs doing?


  • #3
    colm_c
    Registered Users, Registered Users 2 Posts: 2,032 ✭✭✭colm_c


    ED E wrote: »
    "New modem" - is this a new service?

    What are the DSL and globe LEDs doing?

    Yep, only installed 2 weeks ago!

    All lights on the modem are green, with the exception of the "'internet" light, which is not illuminated at all.


  • #4
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    Red internet would be a fail to authenticate (account deleted, bill overdue, outage at the exchange). Blank (I think) on the 2000 is no PPP traffic at all.

    You can try logging into the modem to check if the log is detailing why its failing but itll probably require Eir to rectify either way. Do not trust the online fault logger, typically they going into a void. You need to call and speak to somebody.


  • #5
    colm_c
    Registered Users, Registered Users 2 Posts: 2,032 ✭✭✭colm_c


    ED E wrote: »
    Red internet would be a fail to authenticate (account deleted, bill overdue, outage at the exchange). Blank (I think) on the 2000 is no PPP traffic at all.

    You can try logging into the modem to check if the log is detailing why its failing but itll probably require Eir to rectify either way. Do not trust the online fault logger, typically they going into a void. You need to call and speak to somebody.

    Got a voicemail from eir (during the 30 minutes I had the phone out of earshot).

    Said, not a technical issue, but a sales one! Will call them on Monday to find out exactly what the issue is.


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