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How long would it take for me to receive a call about my blocked debit card?

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  • 07-04-2020 3:02pm
    #1
    Alexa45
    Registered Users Posts: 9 ✭


    I need to know as Its important that it gets unblocked so I can pay for a delivery slot.


Comments

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    #2
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Hi Alexa45,

    Thanks for reaching out to us here today on Boards.ie.

    Can we ask did you email our card security team about a block? Due to staffing restrictions we are experiencing longer turnaround times than desired. Rest assured this block will be lifted as soon as possible.

    Thanks,
    Richard


  • Options
    #3
    Alexa45
    Registered Users Posts: 9 ✭Alexa45


    Bank of Ireland: Richard F wrote: »
    Hi Alexa45,

    Thanks for reaching out to us here today on Boards.ie.

    Can we ask did you email our card security team about a block? Due to staffing restrictions we are experiencing longer turnaround times than desired. Rest assured this block will be lifted as soon as possible.

    Thanks,
    Richard

    I contacted then via phone as my email isn't connected to my account.


  • Options
    #4
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Thanks for getting back to us Alexa45,

    If you were in touch with our card security team directly to remove a block from your card, this should have been removed about 10 minutes after the call.

    You should be able to use your card for this purchase now.

    Thanks,
    Richard


  • Options
    #5
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Thanks for getting back to us Alexa45,

    If you were in touch with our card security team directly to remove a block from your card, this should have been removed about 10 minutes after the call.

    You should be able to use your card for this purchase now.

    Thanks,
    Richard


  • Options
    #6
    Alexa45
    Registered Users Posts: 9 ✭Alexa45


    Bank of Ireland: Richard F wrote: »
    Thanks for getting back to us Alexa45,

    If you were in touch with our card security team directly to remove a block from your card, this should have been removed about 10 minutes after the call.

    You should be able to use your card for this purchase now.

    Thanks,
    Richard

    They said that they will call back but I can not wait that long.


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  • Options
    #7
    Alexa45
    Registered Users Posts: 9 ✭Alexa45


    Alexa45 wrote: »
    They said that they will call back but I can not wait that long.

    I have also tried to purchase something and it still says card declined.


  • Options
    #8
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Hi Alexa,

    Can we ask you to send us a PM? We’ll be happy to look into this further for you.

    Thanks,
    Richard


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