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Got a Blue Screen Error Caused by RTKVHD64.sys

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  • 12-04-2020 11:13am
    #1
    Gamer Bhoy 89
    Registered Users Posts: 3,621 ✭✭✭


    I know well it's Realtek causing it, I just don't know why.

    How should I go about fixing this?

    Ic6c-CSGVOOeWhAK115qyXjnODNUohnSsYaZ0ObedDUbNlVbgtVtoxa7J0vyX1Ow0qvj8b9qIoA-k-iwRanN_xqJKE1jOlIztoL-kYGyq0AsddaCCIN1TpSWbAe0XGv3nTWeBSIay8CF-afi5CONUSalaeqMACHv0ZpH7g--N4NlU3PYz_WKGIuO-TXk7Q4KDncCafzp_vqLH2JI_tE-eXzbNkwXS5fxA4-rRhJj51uO6jLb-W3rx7Jn0boFSmb_t3jQPh-JtPt9OZQ7yj9VYBInlrsRt5aQtxUfmjauVBhWzGqm9kdy28BAkUW2hiz9cyG9GGPIenaU1p5x4b34dUtD1n1ay8z4BJTuA3asXVM-FkiihYJJDTapJEHqv99FBPlm2QpJUHED4jenFIhZpeBliwaP5hgCII9HI7XWg3DcoAKD_SGzd2srXSEyamKHvhWOcbNtD9DbZ-kngYkZEdBbvlYmxD4K7Yq-HT_VK7nXT4_pz-Cvf-VeOcACEB-29YeruPcwF8y-LdmCbST5-O_qQ5qjWWnhoI5gQ8Z2CLGK2v7F6ODBpbtMVw7mtE0p7B5M8jv4_4UaznhpxWP7F67bMF5j0xuS4ajo0wvrYm6sw0iIahis2mQxkw9bkRZYK1PXf6Uv5nYiDfCym5ODnv1tA7l9RkPZ7D0CbK2xWugvWPzYJyciVqmp_tPC=w929-h937-no


Comments

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    #2
    degsie
    Registered Users Posts: 8,747 ✭✭✭degsie


    Start in safe mode and remove or roll back the realtek drivers. Restart in normal mode and check if issue is resolved.


  • Options
    #3
    Gamer Bhoy 89
    Registered Users Posts: 3,621 ✭✭✭Gamer Bhoy 89


    That's another thing, actually.

    I had a look at my audio drivers, and they are listed as follows;
    • Elgato Sound Capture
    • Game Capture HD60
    • NVidia High Definition Audio
    • NVidia Audio Device (Wave Extensible) (WDM)
    • Realtek(R) Audio
    • Realtek(R) Audio
    • Sound Blaster Audio Controller

    The Elgato, HD60, NVIDIA HD Audio -- I know what they're used for. I'm also guessing that the WDM is somehow connected to the NVIDIA HD Audio as well in some way -- those aren't an issue for me.

    It's the two Realtek(R) Audio devices that's what's puzzling me.

    The Sound Blaster Audio Controller comes from my second sound card that I haven't really used yet. (I'm using a TV, so HDMI is my audio source).

    Basically, I don't know what Realtek needs to be there for, and I think I tried to uninstall Realtek before, but then it went ahead and reinstalled a driver without my say-so, automatically.


  • Options
    #4
    JoyPad
    Registered Users Posts: 1,703 ✭✭✭JoyPad


    It's most likely the sound card of your motherboard. Have a look in BIOS and see if it is, and maybe disable it, if you never use it.


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