Ryanair Refunds

paddy19

Sheep Shagger wrote: »

You have more confidence in the court system than most, they will be clogged with cases - do a chargeback if you want to go down that road. Also having to pay €25 for what could be a small amount.

I'm as allergic to to our complex, slow, rip off legal process as the next man.

I have confidence in the small claims court because I am using it.

So far it's been a paragon of efficiency. Checked with 24 hours...Claim sent to airline within 48 hours. Airline required to reply with 15 calendar days. Countdown clock on site keeps me up to date.

Of course if it's a small claim the €25 fee won't make sense but that's obvious.

.G.

Yeah I haven't got an email offer of a refund yet but I already started the chargeback process with my card supplier. They told me to wait 30 working days which will be sometime the week after next and then I'll be pushing the card company for the money.

I didn't give these lot an interest free loan or buy shares, I bought two flights which they failed to provide me with and then promised me my cash back which they haven't given me within a reasonable time frame.

If anyone else goes on chat with them, tell them you are charging them interest while they hold onto your money until the end of the crisis. See if that moves them.

yankinlk

Rafloution wrote: »

Got the voucher email after 4 weeks waiting.

What a **** house tactic. In the interest of no one but Ryanair.

Be doing a chargeback, arse wipes

I will be trying the same thing. Please report back if this works or not.

JimmyVik

I am sick of them and after over a month waiting since I filled in the refund option im ringing the credit card comp0any in the to start chargeback.

Im told i will have the chargeback money within 7 days and that the limit is not 120 days from the purchase but 120 days from the departure date of the flight.

So Im going to call and initiate chargeback tomorrow. Sick of this treatment from Ryanair. Ive two other return flights coming up too that were cancelled. I'll do the same on them as soon as the departure dates pass.

JimmyVik

woodchuck wrote: »

I got the same email about the voucher with the voucher code this evening. It also states:



When we clicked the link, the vast majority of the page is about reclaiming your voucher, however it does also state the following in there:



They don't make it clear HOW to request the cash refund (despite already filling in the form a month ago...), but we clicked the "chat now" at the bottom of the page. After about a half hour wait, we got through to an agent on the chat. Again, he tried to push the voucher. But we insisted we wanted the refund. He made it clear that we'd be waiting until after the Covid-19 situation to get the refund, but we told him we we're ok with that. So now we're (back?) in the queue for a refund.

They're really REALLY pushing the vouchers, but the option is still there for the refund. I don't even mind waiting, so long as we get it. A bit pissed off that we had to do the live chat thing to be put into the queue though, even though we already thought we were in the queue after filling in the online form a month ago! They're just making it as awkward as possible in the hopes that people will give up and just accept the voucher...

I requested a refund.

I didnt request a voucher which I would have to ring up and explain to them that I requested a refund again.
Im not contacting them again. Ive deleted the mail about the voucher. I didnt request a voucher, so its pointless. Still waiting for the refund and doing a chargeback tomorrow.


Shower of dicks they are.
For the flights that I have booked for next month, as soon as the date passes im going straight to chargeback.

Lex Luthor

43 so far voting they got a refund..I'm surprised considering the amount commenting that they didnt

yankinlk

I agree. It's the attitude, the treatment of zero respect for the customer. If they appealed initially with please accept this voucher.... I would take it.

Trying to trick me into having no option but a voucher? No thanks I will use every option available now to get my money back.

Lesson to be learned here mr oleary.

paddy19

.G. wrote: »

Yeah I haven't got an email offer of a refund yet but I already started the chargeback process with my card supplier. They told me to wait 30 working days which will be sometime the week after next and then I'll be pushing the card company for the money.

It's not 30 working days, it's 30 calendar days.

"A chargeback categorized under VCR 13.3 can have two different time limits for when disputes must be processed in: 120 calendar days of either the transaction processing date or the date the cardholder received the goods or services. 60 calendar days of when the issuer received the cardholders disputes if:"

yankinlk

Lex Luthor wrote: »

43 so far voting they got a refund..I'm surprised considering the amount commenting that they didnt

The poll is vague and flawed, I voted for the 4th option even though I have only received a voucher. No option for still waiting no option for voucher. No one on any media have posted that they have received money back from Ryanair yet.

paddy19

yankinlk wrote: »

The poll is vague and flawed, I voted for the 4th option even though I have only received a voucher. No option for still waiting no option for voucher. No one on any media have posted that they have received money back from Ryanair yet.

I agree, although it's easy to wise after the event.

Could I suggest new wording?

"If you have received a cash refund (not a voucher) from Ryanair, since 1 March 2020 how long did it take from the date you requested it?

Obviously you can argue about the right date.

Caranica

I read the poll as how long ARE you waiting, not were. Oops. Think a lot of others might have done the same.

Lex Luthor

I see your points lads, now reading it back it does read that way

I have tried to edit it but doesnt look like I can

so by sound of it we are a lot lower than the number suggests

woodchuck

I think the poll needs to be updated to a very simple "Have you gotten a refund from Ryanair for your cancelled flight during the pandemic" and a simple Yes/No option.

I've only seen one person on here saying that they got a refund, but it sounded like he might have gotten in early before the lockdown.

Lex Luthor

woodchuck wrote: »

I think the poll needs to be updated to a very simple "Have you gotten a refund from Ryanair for your cancelled flight during the pandemic" and a simple Yes/No option.

I've only seen one person on here saying that they got a refund, but it sounded like he might have gotten in early before the lockdown.

if you could update the poll as a mod, please do, and also maybe clear the results to start from scratch?
Thanks

Technocentral

Agree, can't believe anyone has got a refund in the last month.

MadYaker

I got a refund at the end of February but I think that was before they started the voucher bullsh!t

Technocentral

MadYaker wrote: »

I got a refund at the end of February but I think that was before they started the voucher bullsh!t

They werent cancelling flights then though? That started in March?

limabromac

A good link to show how many people are waiting for refunds for over a month...one positive review before t that's all....

https://ie.trustpilot.com/review/www.ryanair.com

waxmelts2000

I think I misread it also, applied 3/4 weeks ago and no refund, now getting email re voucher

Tork

The way they've handled this is making me want a refund rather than a voucher. None of us can predict how long this virus is going to plague us and make travel problematic. The 12 month window in which you're to use this voucher is too narrow IMHO. If it was valid for 18 months I'd be more inclined to entertain it. It would also be more attractive if there was a discount built into booking a future flight. Instead, they're holding onto our money and making it as difficult as possible to get a refund. Nobody likes sharp practice and that is what this is.

salmocab

Tork wrote: »

The way they've handled this is making me want a refund rather than a voucher. None of us can predict how long this virus is going to plague us and make travel problematic. The 12 month window in which you're to use this voucher is too narrow IMHO. If it was valid for 18 months I'd be more inclined to entertain it. It would also be more attractive if there was a discount built into booking a future flight. Instead, they're holding onto our money and making it as difficult as possible to get a refund. Nobody likes sharp practice and that is what this is.

Plus prices are likely to increase so you’ll want to use up your voucher and end up possibly booking something less than optimal

woodchuck

Lex Luthor wrote: »

if you could update the poll as a mod, please do, and also maybe clear the results to start from scratch?
Thanks

I'm not a mod of this forum, ain't got no powers here

Lex Luthor

our plan was to fly out on a big holiday this year and skip next year as both my lads are involved in leaving cert and finals in college
so a 1yr voucher wouldnt even be any use to me

think Joe Duffy needs to be given a heads up

.G.

paddy19 wrote: »

It's not 30 working days, it's 30 calendar days.

"A chargeback categorized under VCR 13.3 can have two different time limits for when disputes must be processed in: 120 calendar days of either the transaction processing date or the date the cardholder received the goods or services. 60 calendar days of when the issuer received the cardholders disputes if:"

Link?

I'd imagine it differs from bank to bank and Visa or Mastercard. I don't mind waiting anyway I've a strong case that should get me sorted. 30 working days is friday week for me and they've already breached EU261 rules for refunds so no chance I'm letting them keep my money for as long as they like.

EDIT: Mastercard seems to be 30 calendar days alright which will be tomorrow for me. I haven't received the voucher offer email yet either though so I'd quite like that to arrive which would give me an even stronger case. Plus I want to go on chat and tell them I'm charging them 50% interest per month for every month they hold my money

paddy19

.G. wrote: »

Link?

I'd imagine it differs from bank to bank and Visa or Mastercard. I don't mind waiting anyway I've a strong case that should get me sorted. 30 working days is friday week for me and they've already breached EU261 rules for refunds so no chance I'm letting them keep my money for as long as they like.

EDIT: Mastercard seems to be 30 calendar days alright which will be tomorrow for me. I haven't received the voucher offer email yet either though so I'd quite like that to arrive which would give me an even stronger case. Plus I want to go on chat and tell them I'm charging them 50% interest per month for every month they hold my money

Don't let them off so lightly with a measly 50% a month...

JimmyVik

.G. wrote: »

Link?

I'd imagine it differs from bank to bank and Visa or Mastercard. I don't mind waiting anyway I've a strong case that should get me sorted. 30 working days is friday week for me and they've already breached EU261 rules for refunds so no chance I'm letting them keep my money for as long as they like.

EDIT: Mastercard seems to be 30 calendar days alright which will be tomorrow for me. I haven't received the voucher offer email yet either though so I'd quite like that to arrive which would give me an even stronger case. Plus I want to go on chat and tell them I'm charging them 50% interest per month for every month they hold my money

Im waiting over a month now at this stage. Just ignoring anything they send to do with vouchers. I requested a refund. A voucher is not a refund. Its handcuffs. Doing the chargeback as soon as the bank open today

If they are like this with your money now, just imagine the hassle you'll have with them with a voucher. No thanks

limabromac

So I was just on to the credit card company...visa international have blocked all chargebacks so are protecting Ryanair as a company instead of protecting the consumer...because ryanair have offered an alternative of a voucher it's up to you the consumer to accept that voucher and if you don't accept you can join the Q to get a refund which is at their time discretion..the refund will come but only when ryanair are back in business as a company so people will have to wait... Shocking stuff .... Am prepared to wait as they owe me just under 1000 euro for a family holiday that we planned almost a year ago as a once in a lifetime trip....

Mancomb Seepgood

I received the original cancellation mail on April 6th, requested a refund and got the confirmation email shortly afterwards. I then received the another cancellation email on the 15th, as if I hadn't requested the refund. Has this happened to anyone else? Based on all I've heard I'll need to wait another 3 weeks or so and try to get Mastercard to do a chargeback.

.G.

JimmyVik wrote: »

Im waiting over a month now at this stage. Just ignoring anything they send to do with vouchers. I requested a refund. A voucher is not a refund. Its handcuffs. Doing the chargeback as soon as the bank open today

If they are like this with your money now, just imagine the hassle you'll have with them with a voucher. No thanks

Jus got the voucher email. I'll go on chat for a laugh and see what they make of me applying interest and then get back onto the card provider and see what they say.

Fotish

Mancomb Seepgood wrote: »

I received the original cancellation mail on April 6th, requested a refund and got the confirmation email shortly afterwards. I then received the another cancellation email on the 15th, as if I hadn't requested the refund. Has this happened to anyone else? Based on all I've heard I'll need to wait another 3 weeks or so and try to get Mastercard to do a chargeback.

Same thing happened to me.
I have being offered a voucher today even thought I clearly asked for a refund when given the choice.
In today’s email there is a ‘click here ‘ section for a refund but you are just left ‘ hanging ‘ for a chat support person , I had to give up after an hour.
How can they get away promising a refund and then changing to vouchers ( lying b* stards )

Lex Luthor

limabromac wrote: »

So I was just on to the credit card company...visa international have blocked all chargebacks so are protecting Ryanair as a company instead of protecting the consumer...because ryanair have offered an alternative of a voucher it's up to you the consumer to accept that voucher and if you don't accept you can join the Q to get a refund which is at their time discretion..the refund will come but only when ryanair are back in business as a company so people will have to wait... Shocking stuff .... Am prepared to wait as they owe me just under 1000 euro for a family holiday that we planned almost a year ago as a once in a lifetime trip....

thats what I was half expecting...

the timeline at their discretion though is a cop out, I wouldnt hold them to 7 days in this situation, but 2-3 weeks I would be happy due to the volume

Mancomb Seepgood wrote: »

I received the original cancellation mail on April 6th, requested a refund and got the confirmation email shortly afterwards. I then received the another cancellation email on the 15th, as if I hadn't requested the refund. Has this happened to anyone else? Based on all I've heard I'll need to wait another 3 weeks or so and try to get Mastercard to do a chargeback.

seems to be happening a lot lately, a lot of people in it together

Mancomb Seepgood

Fotish wrote: »

Same thing happened to me.
I have being offered a voucher today even thought I clearly asked for a refund when given the choice.
In today’s email there is a ‘click here ‘ section for a refund but you are just left ‘ hanging ‘ for a chat support person , I had to give up after an hour, ( b*stards )

Thanks, not just me so. I'm not biting. I requested a refund and received a mail from them confirming that, so I'm not making the same request again. It all feels like a campaign of attrition to wear people down into accepting a voucher, but who would accept a voucher right now?


Luckily the amount isn't huge and I can manage, but I do feel for those who booked an expensive family trip or something and really need the money.

limabromac

If anyone hears anything from Ryanair or their credit card company please post it up, thankyou... I haven't even received a voucher email yet and they cancelled my flight 3 weeks ago and I asked for a refund the minute they sent advised of the cancellation... So am only waiting 3 weeks for the refund but i will probably get a voucher email soon...

irelandspurs

Just got email about voucher instead of refund, how do i do chargeback with aib credit card?

limabromac

irelandspurs wrote: »

Just got email about voucher instead of refund, how do i do chargeback with aib credit card?

Aib credit card are not doing charge backs as the govt have blocked them... If you call aib and get different advice please post it up as that is what I was informed this morning... Because Ryanair have offered a voucher if you refuse the voucher you will have to join the queue for a refund as credit card chargeback is no longer possible...

irelandspurs

limabromac wrote: »

Aib credit card are not doing charge backs as the govt have blocked them... If you call aib and get different advice please post it up as that is what I was informed this morning... Because Ryanair have offered a voucher if you refuse the voucher you will have to join the queue for a refund as credit card chargeback is no longer possible...

:mad::(

Fotish

limabromac wrote: »

Aib credit card are not doing charge backs as the govt have blocked them... If you call aib and get different advice please post it up as that is what I was informed this morning... Because Ryanair have offered a voucher if you refuse the voucher you will have to join the queue for a refund as credit card chargeback is no longer possible...

Ryanair clearly promised refunds , surely what they are doing now is illegal , there can be no other description of it.

limabromac

Maddening stuff isn't it...but if we are all levelled headed and share any info we get or any good news refund story then it won't be too much of a wait... Ryanair are not keeping the money that I saved for a whole year to go on a family holiday of a lifetime with ... : )

spurious

Luckily I am not talking about a large amount of money, but the voucher they are trying to get me to take is not in my name. It is in the name of some passengers I was buying the ticket for.

I have no issue with the voucher per se, but it was my money, so I would like it to be MY voucher.

salmocab

Not that it would be a huge help but people should contact their local representatives and ask them to press the matter with the line minister, I presume Ross is.

limabromac

spurious wrote: »

Luckily I am not talking about a large amount of money, but the voucher they are trying to get me to take is not in my name. It is in the name of some passengers I was buying the ticket for.

I have no issue with the voucher per se, but it was my money, so I would like it to be MY voucher.

you may be able contact them on their chat line and get them to change the name on the voucher ..fingers crossed

.G.

MOL released a press release at the start of all this saying the company was in excellent financial health so they've no good reason to not refund people.

Technocentral

I just received that voucher email now, does this mean the original refund I requested on March 20th wont happen if I ignore that email?

Technocentral

I just received that voucher email now, does this mean the original refund I requested on March 20th wont happen if I ignore that email?

Living Off The Splash

https://www.tripadvisor.ie/ShowTopic-g187525-i191-k13285235-Ryanair_refunds-Benidorm_Costa_Blanca_Province_of_Alicante_Valencian_Country.html

Lots of dissatisfied customers.

paddy19

limabromac wrote: »

So I was just on to the credit card company...visa international have blocked all chargebacks so are protecting Ryanair as a company instead of protecting the consumer...because ryanair have offered an alternative of a voucher it's up to you the consumer to accept that voucher and if you don't accept you can join the Q to get a refund which is at their time discretion..the refund will come but only when ryanair are back in business as a company so people will have to wait... Shocking stuff .... Am prepared to wait as they owe me just under 1000 euro for a family holiday that we planned almost a year ago as a once in a lifetime trip....

Thanks for the excellent info.

Shocking stuff is right.

Ryanair breaks the law and nobody gives a damn, not the regulator, not the credit card companies,
the Minister thinks it's grand and should be made legal...,

"the refund will come but only when ryanair are back in business as a company"

What awful BS from Visa.
Ryanair are still in business taking bookings and flying a limited schedule.

This is what you expect from Bankers lots of touchy feely crap
but when it comes to getting your money back, obstacles and BS.

I feel like a broken record, why not use the Small Claims process:

€25, max 45 calendar days refund process that you can start online today:

no delays, no bankers, no regulator, no lawyers.

What's not to like!

https://www.csol.ie/ccms/welcome.html

Living Off The Splash

https://www.facebook.com/pg/ryanair/posts/?ref=page_internal

Swamp their Facebook page with complaints...

limabromac

paddy19 wrote: »

Thanks for the excellent info.

Shocking stuff is right.

Ryanair breaks the law and nobody gives a damn, not the regulator, not the credit card companies,
the Minister thinks it's grand and should be made legal...,

"the refund will come but only when ryanair are back in business as a company"

What awful BS from Visa.
Ryanair are still in business taking bookings and flying a limited schedule.

This is what you expect from Bankers lots of touchy feely crap
but when it comes to getting your money back, obstacles and BS.

I feel like a broken record, why not use the Small Claims process:

€25, max 45 calendar days refund process that you can start online today:

no delays, no bankers, no regulator, no lawyers.

What's not to like!

https://www.csol.ie/ccms/welcome.html

The lady CSA was very thorough in her explanation on the phone and she also thought it was unacceptable that the govt would not protect the consumer.. Ryanair are not short of money..Airbnb which are global refunded us within 3 days, Ticketmaster which are global refunded us for a seperate event within 3 days. .. you can literally go onto Ryanair now and buy a flight so they are accepting bookings but won't refund...

The small claims court could be an option... Thankyou for the information... There's another thread on boards.ie talking about that option and that it could take a few years to process that way...but hey, were going nowhere .. : )

MadYaker

Small claims court is an option I think.

.G.

I'm onto to chat now. Waiting 30 minutes so far, apparently in a queue but you'd never know it from the layout of the pager. Everything they do is designed to make you lose hope and give up. I won't be.