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Non receipt of goods

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  • 17-04-2020 5:52pm
    #1
    newirishshogun
    Registered Users Posts: 116 ✭✭


    Hi.

    I ordered a gift for my daughter using my visa debit card from a UK company, I haven't received the gift and have had no reply to my email requesting a refund as its been three weeks since my order. Can I request a charge back?

    Thanks

    Paul


Comments

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    #2
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Hi Newirishshogun,

    Thanks for getting in touch with us today on Boards.ie.

    In this case, you can certainly apply for a chargeback if this transaction. We have attached a link with more information here.

    We would recommend including any attempts made to contact the retailer.

    Feel free to get back in touch if we can help with the process in any way.

    Many thanks,
    Richard


  • Options
    #3
    newirishshogun
    Registered Users Posts: 116 ✭✭newirishshogun


    Hi Richard,

    Thanks for the quick reply, I emailed them using their own contact us facility, so i dont have a record of it but i can re-email them using my own email, would that suffice?

    Best Regards

    Paul


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    #4
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Thanks for getting back in touch with us here. 

    Generally, it would be best to provide evidence that you have attempted to resolve the issue/contact the company for a refund. If they have another email you can certainly attempt to contact them again and then provide a copy of this email along with your chargeback form. 

    Thanks, Aisling


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