Eir Broadband 29.99, 12 month contract

Grumpypants

Grumpypants wrote: »

I went back to Eir. If nothing goes wrong it is fine. If you need help, especially with billing they are a disaster.

I initially was with them at €90 a month (internet and TV), they wouldn't offer an incentive to stay so I moved to Vodafone at €70 a month. Now I'm back to Eir at €39.99. 150mb plus TV. Hard to beat that price.

Apple box for TV, free Apple TV for a year, free Amazon Prime for a year, free Eir Sports.

The router is pants, needs to be reset once a week. I reset the Vodafone one twice in 12 months.

At the end of this I'll be back to Vodafone. I keep moving to stay on the intro prices. They give €25 for 6 months so it works out around €45 a month. I think my Eir will just to €90 after 12 months.

Are they still doing the free Apple TV box?

okidoki987

Ush1 wrote: »

It's definitely not rock solid where I live in Dublin. Engineers came out 4 or 5 times and still dropouts so switched to Virgin and no problems since.

Virgin are much better all right but their prices are too dear for what you are getting and they make little effort to reduce them when others cut their broadband prices.

Ten Pin

Can you elaborate a bit more on this? I may need it myself soon.....

I just signed up with them a few weeks for basic mobile broadband for my mother. I was going for the 14.99 30 day rolling contract as I had no idea how the coverage would be etc.

IMO yoo'd be better of cancelling that after the initial 30 days or sooner if it's less than 14 days (cooling off).

There's options for PAYG plans with more data....Vodafone & Eir have options for 20e per 28 days. It's a fiver extra compared to the plan you ordered but it will save you a mountain of hassle if Eir don't fix the billing issue straight away (and the chances of them making it worse are fairly high). There'll be no bill to bother about either.

There are other PAYG options with 48 and Tesco for 10e and 15e respectively but maybe investigate those over the following weeks.

Mobile broadband is just another way for networks to charge more for data and is unnecessary when phone plans have plenty of data included.

witnessmenow

Deleted User wrote: »

Are they still doing the free Apple TV box?

I recently moved house and they mentioned that their new TV service is all based around the Apple TV

crank_1975

Is there any risk (other than the risk of using Eir in the first place) of loss of service doing a switch? I am wfh and can't afford to be offline at all.

Grumpypants

Deleted User wrote: »

Are they still doing the free Apple TV box?

Yeah, Eir TV is now an App on Apple TV box. The Apple box is not very user friendly. The Remote has this awful square that you have to swipe on to move around. The missus and mother in law can't use it. So most of my time is spent going in to change the channel for them. :pac:

If your TV supports it your TV remote should start working through the HDMI to control the box, this might need to be turned on.

But you can stick Netflix, Disney +, eir TV, Youtube, Amazon Prime, RTE Player, All 4, etc on the one box so it cuts down the flicking around with HDMI's.

crank_1975 wrote: »

Is there any risk (other than the risk of using Eir in the first place) of loss of service doing a switch? I am wfh and can't afford to be offline at all.

There is always a risk. Mine was off for a little while, maybe an hour, I was at work and it just started working through the Vodafone router which was nice. So it was all on when I got home again.

I changed to the Eir router when I got home, I think I'll go back. Only thing holding me back is I updated all the smart devices to the new wi-fi and that is a bit of a pain.

codie

To tell you the truth if Eir paid me €29.99 a month to take their broadband I wouldn't take it.
All jokes aside I wouldn't. For anyone even considering, for your own sanity don't do it.

E30i

crank_1975 wrote: »

Is there any risk (other than the risk of using Eir in the first place) of loss of service doing a switch? I am wfh and can't afford to be offline at all.

YES be very careful I'm the same and had ordered a switch on 26th march. I ordered that at start of March before any restrictions etc.

I was without a landline from 26th March until 14th April and that involved 14 phone calls to customer 'care' until I stumbled across an agent who took responsibility for the mess and resolved it successfully on 14th April as I outlined.

BEWARE

I know other providers can have issues also

deadl0ck

Ten Pin wrote: »

IMO yoo'd be better of cancelling that after the initial 30 days or sooner if it's less than 14 days (cooling off).

There's options for PAYG plans with more data....Vodafone & Eir have options for 20e per 28 days. It's a fiver extra compared to the plan you ordered but it will save you a mountain of hassle if Eir don't fix the billing issue straight away (and the chances of them making it worse are fairly high). There'll be no bill to bother about either.

There are other PAYG options with 48 and Tesco for 10e and 15e respectively but maybe investigate those over the following weeks.

Mobile broadband is just another way for networks to charge more for data and is unnecessary when phone plans have plenty of data included.

Interestingly I just checked my online banking to see what direct debits are set up and there is none from Eir set up (although it may not show up until the first payment is made).

Grumpypants

If you already have the instalation done (moving from another provider) , they will wave the €100 too. I just got them to post the router and box and plugged it in.

sheepsh4gger

A typical story with Eircom is that when your neighbor requests a new line, they call out, set your neighbor up and you in turn have no broadband. I can't count the number of hours I spent on the phone with them in the past.

Muahahaha

Deagol wrote: »

Then when I moved to the new house they started to bill me for a service I never had from them - remember I'd gone with a new provider.

I still get monthly bills from them for around €230.

Id be very careful with that. For all you know they could be ratting you out to the Irish Credit Bureau for those 'unpaid' bills. I know you dont owe it but this is what can happen behind your back when a company is saying that you do owe it and it isnt paid. That can effect your credit rating, you could be denied loans in the future.

Deagol

Muahahaha wrote: »

Id be very careful with that. For all you know they could be ratting you out to the Irish Credit Bureau for those 'unpaid' bills. I know you dont owe it but this is what can happen behind your back when a company is saying that you do owe it and it isnt paid. That can effect your credit rating, you could be denied loans in the future.

Nope - Eir don't affect ICB numbers.

Darc19

TheDriver wrote: »

Eir seems to have cracking deal. If you go through one big switch, its free activation and 50 back. I know Eir is annoying to deal with but can't argue with price

Eir could be free and a competitor €40, and I'd go with the competitor.

There is nothing that would entice me to go with eir ever again.

Baoithin66

I'm out of contract with Eir.
Does anyone know if Eir do a deal for existing customers? Tried to get their loyalty team but no answer?

I must be lucky I’ve never had a problem with eir Broadband

machiavellianme

sheepsh4gger wrote: »

Check that you dont' have the DSL splitter the wrong way around. (Phone goes to phone symbol, computer goes to computer symbol - if you connect them the wrong way around that's where you get brutally slow DSL)

It ranges from 5 or 6MB/s during the night to less than 1MB/s during work hours and picks up to about 2MB/s in the evening. Allegedly there's no contention issues.

domeld

sheepsh4gger wrote: »

I hope Starlink will put Eircom out of business.

hahahaha, you think starlink will be better than fiber?

corks finest

Not at gunpoint would I go near eir, service is inferior big time to VF but I'd get over that,it's their awful customer care service,pls be aware of it

sheepsh4gger

domeld wrote: »

hahahaha, you think starlink will be better than fiber?

Yes, it's low orbit stuff - not a bus-sized TV satellite parked in geostationary orbit. They burn up in the atmosphere in 5 years.

sheepsh4gger

machiavellianme wrote: »

It ranges from 5 or 6MB/s during the night to less than 1MB/s during work hours and picks up to about 2MB/s in the evening. Allegedly there's no contention issues.

Is your device connected to the Eircom modem wirelessly or with a LAN cable? If that's a laptop then try connecting with a network cable and checking if there's a difference in speed. This will determine whether the problem is internal or external.


Also the P660H modem is known to have a firmware glitch where over time wireless keeps getting bogged and you need to restart it every couple of days.



There are some places like shopping centers that don't allow Eircom to upgrade the broadband cabinet. Even though they are a horrible ISP and mess things up it's actually not their fault. It's always the landlord/management company that are preventing the upgrade.

sheepsh4gger

domeld wrote: »

starlink will be better than fiber?

Technically vacuum is better than glass (fiber) medium for lasers.

machiavellianme

sheepsh4gger wrote: »

Technically vacuum is better than glass (fiber) medium for lasers.

Just the minor fact that there's an atmosphere, clouds, space junk, other objects that can interrupt that line of sight...

machiavellianme

sheepsh4gger wrote: »

Is your device connected to the Eircom modem wirelessly or with a LAN cable? If that's a laptop then try connecting with a network cable and checking if there's a difference in speed. This will determine whether the problem is internal or external.


Also the P660H modem is known to have a firmware glitch where over time wireless keeps getting bogged and you need to restart it every couple of days.



There are some places like shopping centers that don't allow Eircom to upgrade the broadband cabinet. Even though they are a horrible ISP and mess things up it's actually not their fault. It's always the landlord/management company that are preventing the upgrade.

I threw the eir router in the bin when I got it. No issues with WiFi, same speeds if connected directly to my Archer 1200AC router with an ethernet cable.
It's likely an external issue as we're well over 1km from the cabinet, along with a lot of other houses in the estate between me and it.

Berty

I use my Sky Router(shaped like the Sky Q Box) and also have a white booster upstairs. Told guy installing Eir (KN) that I won't use the Eir one because all my devices already know my Sky Router. He didn't care because so long as the house received the signal from the cabinet up the street he was happy.

I look forward to leaving my contract and having an argument with Eir about returning the router that I was never given

For those with a gripe with Eir and want to go to Comreg, ensure you go through this process first(note the tabs along the top for log a complaint and especially follow up)
https://www.eir.ie/complaints/

corks finest

Berty wrote: »

I use my Sky Router(shaped like the Sky Q Box) and also have a white booster upstairs. Told guy installing Eir (KN) that I won't use the Eir one because all my devices already know my Sky Router. He didn't care because so long as the house received the signal from the cabinet up the street he was happy.

I look forward to leaving my contract and having an argument with Eir about returning the router that I was never given

For those with a gripe with Eir and want to go to Comreg, ensure you go through this process first(note the tabs along the top for log a complaint and especially follow up)
https://www.eir.ie/complaints/

Aren't they bloody awful

Hurrache

corks finest wrote: »

Not at gunpoint would I go near eir, service is inferior big time to VF

I take it you mean their technical service? How, if they use the same lines?

corks finest

Hurrache wrote: »

I take it you mean their technical service? How, if they use the same lines?

No no, just the customer care,and my siro broadband ( VF) kills my previous eir , getting up to a 659 MB download at times ( at times)
My previous eir broadband in my area maxrd out at 36 MB

corks finest

Hurrache wrote: »

I take it you mean their technical service? How, if they use the same lines?

If they use the same lines I wonder how VF is much better then? Before I had siro I had ordinary broadband with VF also and the download always bested eir hands down

alanhiggyno1

corks finest wrote: »

If they use the same lines I wonder how VF is much better then? Before I had siro I had ordinary broadband with VF also and the download always bested eir hands down

I switched to Vodafone from eir last week and its faster for me so I don't know how or why as they use same lines

TheDriver

corks finest wrote: »

If they use the same lines I wonder how VF is much better then? Before I had siro I had ordinary broadband with VF also and the download always bested eir hands down

Sometimes its the modem giving a more stable speed. Sometimes people don't realise that getting TV with the package actually reduces your speed to a more stable speed limit.
VF tend to be very good if there's a tech issue.

sheepsh4gger

machiavellianme wrote: »

Just the minor fact that there's an atmosphere, clouds, space junk, other objects that can interrupt that line of sight...

It's lasers from sat to sat, radio from sats to earth

sheepsh4gger

machiavellianme wrote: »

I threw the eir router in the bin when I got it. No issues with WiFi, same speeds if connected directly to my Archer 1200AC router with an ethernet cable.
It's likely an external issue as we're well over 1km from the cabinet, along with a lot of other houses in the estate between me and it.

Post your attenuation values. You can see them usually on the home page of the modem (Up dB, Down dB, noise margin) and whether they change over time.


What you're describing then sounds like congestion at the exchange but that would be an odd thing for Dublin. It usually happens in the country.


But I wold still check the attenuation values and whether they change over time or when you make a phone call. Next time the connection is slow I would try connecting the modem directly to the wall socket without any filters so that the only device using the line is the modem.


I recently had a problem where the cable from the modem to the wall was from a 2€ shop and the connection would drop.


Eircom doesn't want to troubleshoot with you if you have your own modem. I would keep the original one in case there's a problem, then you can connect it back using their cable and prove to them it's not an internal issue.


If you have a sky box, analogue phones, a long cable from the wall I would try eliminating all that, simplifying the problem. If it still doesn't work then yes, it's something outside.

Deagol

Yamanoto wrote: »

You signed an 18 month contract to get a new modem?

Mother of God.

I didn't have a great choice. I spent a fair dollop of cash on buying a Fritzbox router but found that with that connected to the VDSL2 I was getting only 50mb DL versus 70mb with the F1000. I spent a lot of time talking to AVM and getting nowhere fast so I was forced to use F1000.

At the time of the problems I didn't have time (I work from home) to mess around - it was easier to sign up for another 18 months (at least it appeared to be at the time the least hard option).

heroics

Technocentral wrote: »

Avoid Eir like the plague, they are the worst company in Ireland, doesn't matter what the offer is they are a disaster.

If they gave it to me free for life I still wouldn’t deal with them again.

Barr

That deal was around before . I went with that offer and thought it is great value


Never needed to contact Eir so can't comment on their customer service.

Renewing was a pain though . The best I could get was €39.99 which isn't that bad because it includes eir sports & Amazon.

I haven't read through the thread so not sure if the op's offer comes with these.

corks finest

heroics wrote: »

If they gave it to me free for life I still wouldn’t deal with them again.

Same

corks finest

machiavellianme wrote: »

It ranges from 5 or 6MB/s during the night to less than 1MB/s during work hours and picks up to about 2MB/s in the evening. Allegedly there's no contention issues.

In 2020 in outer Mongolia you'd expect better than that

corks finest

Baoithin66 wrote: »

I'm out of contract with Eir.
Does anyone know if Eir do a deal for existing customers? Tried to get their loyalty team but no answer?

Shocked

corks finest

codie wrote: »

To tell you the truth if Eir paid me €29.99 a month to take their broadband I wouldn't take it.
All jokes aside I wouldn't. For anyone even considering, for your own sanity don't do it.

Exactly on tbe same level, there's not words invented yet on how bad I feel about them,I had genuinely months of crap

sheepsh4gger

The only thing good about Eircom is that you can get a bundle where if the DSL is gone it switches to a mobile broadband sim card connected to the modem using a USB stick mobile modem.

The truth is that if you want 100% uptime you need 2 different internet providers. Say cable and DSL as backup or DSL and mobile boroadband as fail-over WAN.

Mobile broadband is low bandwidth and had data caps but I have to say it never failed on me.

JimmyVik

Do Eir have a FUP and do they do you for going over it?

whiterebel

JimmyVik wrote: »

Do Eir have a FUP and do they do you for going over it?

They told me they didn't, and then charged me every month it went over. Took me 10 months to get them credited......

MOH

Lionse wrote: »

I signed up to the 29. 99 deal. The house has an existing Fibre line going it so all the technician who came out had to do was to plug in the new modem. My first bill has arrived for 146 euro! I was charged connection fees and other charges. Got no satisfaction though firstly with someone on phone and the following day through web chat.
Seemingly it doesn't matter if there is an existing fibre connection to the house or not the same charges apply. Crazy stuff

They did something similar to me years ago. Had just moved into an apartment, they were supposed to be waiving connection fees at the time. OH rang to order, they said there'd be a 100 quid connection fee, she figured I needed it for work so said go ahead.

Rang them back that evening to cancel, they said there'd been a mistake and there was no connection fee. Was suspicious so rang again the next day, made it clear that we didn't want to go ahead if there was a fee, they confirmed again no connection fee.

First bill came out with a 100 quid connection fee. They denied any knowledge of having said there'd be no fee, threatened to sue us if we cancelled and didn't pay the fee.

They're a bunch of cowboys and extortion merchants. Only reason they're still in business is they had a monopoly for so long.

sheepsh4gger

My ISP tier list - from best to worst:
(All internet providers suck, just some less than other)
This comes from actually using them, not hear-say


Good tier:
- Virgin Media (high bandwidth in residential areas)

OK tier:
- Vodafone (easy failover from DSL to mobile broadband)
- Clearwire (low bandwidth, Dublin)
- Magnet (each port of the modem has a different WAN IP, cool stuff but extremely hard to cancel contract)

Absolute trash tier:
- Eircom DSL/VDSL (widely available, often intermittent, worst customer support ever)
- Irish Broadband (no longer avaliable)

JTMan

Lionse wrote: »

I signed up to the 29. 99 deal. The house has an existing Fibre line going it so all the technician who came out had to do was to plug in the new modem. My first bill has arrived for 146 euro! I was charged connection fees and other charges. Got no satisfaction though firstly with someone on phone and the following day through web chat.
Seemingly it doesn't matter if there is an existing fibre connection to the house or not the same charges apply. Crazy stuff

Jesus. Block the EIr DD or do a charge back against EIr if they have taken your money.

corks finest

MOH wrote: »

They did something similar to me years ago. Had just moved into an apartment, they were supposed to be waiving connection fees at the time. OH rang to order, they said there'd be a 100 quid connection fee, she figured I needed it for work so said go ahead.

Rang them back that evening to cancel, they said there'd been a mistake and there was no connection fee. Was suspicious so rang again the next day, made it clear that we didn't want to go ahead if there was a fee, they confirmed again no connection fee.

First bill came out with a 100 quid connection fee. They denied any knowledge of having said there'd be no fee, threatened to sue us if we cancelled and didn't pay the fee.

They're a bunch of cowboys and extortion merchants. Only reason they're still in business is they had a monopoly for so long.

Gangsters

clarecoco

I have been with Virgin, Vodafone and Eir in recent years. I change for the best offer when contract is up. In my case I have found no major difference in broadband speeds. I am in a built up area which seems to have good coverage from any provider. Never have any problems with TV reception or Netflix streaming via broadband either. I signed up with Eir again last week. I gave the 30 day notice and they came back with a more competitive offer than the other providers. Yes, very long telephone waiting lists but after trying once and hanging up, I phoned at 9am (when they open) and got through in one minute.

clarecoco

In relation to contracts and disputes over the terms users should ask for a transcript of the phone recording made during the telephone call when you agreed to the contract. That recording protects your interests as well as the provider.

Under the General Data Protection Regulation (GDPR) data subjects which is you or me, have the right to access their personal data (GDPR Article 15), which extends to recordings of telephone calls. If a request is received from a data subject to access their personal data, it is necessary to comply with that request within 30 days. A company must therefore have the ability to be able to search for call recordings and provide copies as necessary.

Generally it is the easiest to get a copy of the call recording via email and that will confirm what was agreed and included in the price plan when setting up of the contract.

sheepsh4gger

Is it legal to record you phone calls?
I think in some places it's illegal without the consent of both parties, one party.
If you're recording your own conversation then it's consent of one party.