Eir Broadband 29.99, 12 month contract

machiavellianme

sheepsh4gger wrote: »

Post your attenuation values. You can see them usually on the home page of the modem (Up dB, Down dB, noise margin) and whether they change over time.


What you're describing then sounds like congestion at the exchange but that would be an odd thing for Dublin. It usually happens in the country.


But I wold still check the attenuation values and whether they change over time or when you make a phone call. Next time the connection is slow I would try connecting the modem directly to the wall socket without any filters so that the only device using the line is the modem.


I recently had a problem where the cable from the modem to the wall was from a 2€ shop and the connection would drop.


Eircom doesn't want to troubleshoot with you if you have your own modem. I would keep the original one in case there's a problem, then you can connect it back using their cable and prove to them it's not an internal issue.


If you have a sky box, analogue phones, a long cable from the wall I would try eliminating all that, simplifying the problem. If it still doesn't work then yes, it's something outside.

Getting líne attenuation of 21.5 dB upstream and 35.5 dB down. Seems a tad high.

ShatterProof

sheepsh4gger wrote: »

Is it legal to record you phone calls?
I think in some places it's illegal without the consent of both parties, one party.
If you're recording your own conversation then it's consent of one party.

Yes.
In Ireland you only need consent from 1 of the parties.

clarecoco

In Ireland virtually all call centres record the phone calls. One of the first things the operator says is "this call is being recorded for training purposes". You usually reply within the first sentence your consent by agreeing to this. Audio recording is allowed under GDPR if:
- Participants have given consent to be recorded for one or more specific purposes; (the caller does consent when s/he agrees)
- Recording is necessary to fulfill a contract to which the participant in the call is a party;
- Recording is necessary for fulfilling a legal obligation to which the recorder is subject;
- Recording is necessary to protect the vital interests of one or more participants;

As I said in previous post the audio recording is available for the caller to request a copy. So recording assists the caller as well as the business if there is a dspute and the operator has erred. If you are getting a deal over and above the normal be sure to repeat that price during the phonecall.

micks_address

Hi folks,
We have eir broadband and phone and happy with the service. 89mb per second all good. Our contract has expired though and best they will offer is 39.99 for six months and then 59.99 for six months. Any way I can get the 29.99 deal? I don't really want to mess with providers at the moment as heavily dependent on broadband for work etc at the moment.
Cheers,
Mick

clarecoco

I suggest phoning say you are not happy with the offer of 39.99 for 6 months only and give the 30 day notice required to cancel contract. Tell them you are going with a competitor's deal. Even if you have to wait a few days Eir will come back with a better deal than they have offered you so far.
Until the 30 day cancellation period expires all your options are still open - including staying with Eir.

Irishphotodesk

micks_address wrote: »

Hi folks,
We have eir broadband and phone and happy with the service. 89mb per second all good. Our contract has expired though and best they will offer is 39.99 for six months and then 59.99 for six months. Any way I can get the 29.99 deal? I don't really want to mess with providers at the moment as heavily dependent on broadband for work etc at the moment.
Cheers,
Mick

Login to eir website, go to broadband and see if there’s a link to click for deals for existing customers, this should bring you to the 29.99/39.99 for 12months offer, ensure to take screenshots of offer.

If you are heavily dependent on internet service for work, I would not change anything, any change even with the same provider could result in some downtime.

Wolftown

I'm another who has had a huge amount of poor service from Eir. Most Irish ISP's are bad, but Eir really are on their own level. Recently signed up for 1GB FTTH with them despite having dealt with Eir before. They had applied €150 credit to my account to compensate for a load of terrible service that I won't go in to now (already consumed hours of my time). The credit was the only reason I signed up on 16/04 and I already regret it.

Contract is €50/month, first 3 months free confirmed verbally on recorded line (€150 credit).

Install was 16/04 and I've already received a €75 bill for usage period 25/03 to 25/04 (9 days in my case).

Getting less than half the 1GB when wired straight in to the router. Few hours on to tech support and they agreed to send out replacement router. Sent to wrong address last week (amazing considering they only installed the broadband the week before). Another hour on the phone and they assured me they'd corrected the address, rescheduled delivery and emailed the delivery company. Sent it to the same incorrect address a few days ago. Called delivery company (nightline) but they couldn't amend the address without instruction from Eir. Another approx 30 mins on hold to Eir but their IVR advised there were technical issues connecting calls to support so couldn't connect my call. And off the second router went to the wrong address again.

I could probably write a thesis on my experiences with Eir over the years, but for anyone considering signing up - absolutely do not do it, for your own mental health if nothing else. I'm sure I'll end up cancelling my direct debit soon - reminds me they also kept my bank details on file last year after I jumped through every hoop to have them removed, including downloading printing and sending their data request form.

Cowboys is not the word!

corks finest

Wolftown wrote: »

I'm another who has had a huge amount of poor service from Eir. Most Irish ISP's are bad, but Eir really are on their own level. Recently signed up for 1GB FTTH with them despite having dealt with Eir before. They had applied €150 credit to my account to compensate for a load of terrible service that I won't go in to now (already consumed hours of my time). The credit was the only reason I signed up on 16/04 and I already regret it.

Contract is €50/month, first 3 months free confirmed verbally on recorded line (€150 credit).

Install was 16/04 and I've already received a €75 bill for usage period 25/03 to 25/04 (9 days in my case).

Getting less than half the 1GB when wired straight in to the router. Few hours on to tech support and they agreed to send out replacement router. Sent to wrong address last week (amazing considering they only installed the broadband the week before). Another hour on the phone and they assured me they'd corrected the address, rescheduled delivery and emailed the delivery company. Sent it to the same incorrect address a few days ago. Called delivery company (nightline) but they couldn't amend the address without instruction from Eir. Another approx 30 mins on hold to Eir but their IVR advised there were technical issues connecting calls to support so couldn't connect my call. And off the second router went to the wrong address again.

I could probably write a thesis on my experiences with Eir over the years, but for anyone considering signing up - absolutely do not do it, for your own mental health if nothing else. I'm sure I'll end up cancelling my direct debit soon - reminds me they also kept my bank details on file last year after I jumped through every hoop to have them removed, including downloading printing and sending their data request form.

Cowboys is not the word!

Ref the download speeds and replacement modems etc,
It's a plamas they all do it( VF etc)
I'd ongoing problems for months got 4/5 replacement modems, engineers out replaced all cables,got a gigabyte modem and still at evening times speed dropped,
contacted SIRO who emailed me back stating" yes VF have a network problem I'm your area"
Via Twitter tbe VF person states categorically" no problem in your area" - I took ascreenshot of the SIRO reply,sent it and she changed her tune,I didn't get charged anything for broadband since Xmas ,this month is my first bill- e29.99,so my advice is if possible break the eir contract,go to VF at least they will chat on Twitter,will send engineers etc,but screenshot all conversations

6541

Hi All,
Would love someones input, I am like a previous poster on this thread with Eir. Contact has expired for phone and broadband - I live with an oldie who insists on a landline. The contract has now gone up to 60 euro a month. This offer is only for new customers, I have checked the Eir website for offers to existing customers and there is nothing of value.
I need uninterrupted Broadband for work as I am now working from home.
Has anyone any suggestions ? I see some offers on swither.ie but I am afraid to change as i cannot have interruptions.
What do you all think ?
Thanks,
6541

okidoki987

6541 wrote: »

Hi All,
Would love someones input, I am like a previous poster on this thread with Eir. Contact has expired for phone and broadband - I live with an oldie who insists on a landline. The contract has now gone up to 60 euro a month. This offer is only for new customers, I have checked the Eir website for offers to existing customers and there is nothing of value.
I need uninterrupted Broadband for work as I am now working from home.
Has anyone any suggestions ? I see some offers on swither.ie but I am afraid to change as i cannot have interruptions.
What do you all think ?
Thanks,
6541

If you are dependent on the BB for work, I wouldn't go changing it at moment
as you could well be without service for a while.
You could try cancelling and take out a new contract with the "oldie" as the main person at the property and change the address slightly and don't give the Eir code if possible.
So instead of 1 the Drive, go The Drive Number 1 etc.
I'd make sure the new one is signed up to go before the old one expires to avoid any disruption to service.

whiterebel

Pure Telecom are offering €30pm at the moment. Very well organised for the transfer, they didn't miss a beat.

clarecoco

This is what I did.
I had Eir broadband, plus TV plus 1 mobile phone plan. I had a 12 month contract at €64 per month for the lot. That bundle covers Broadband + landline phone + TV + 1 mobile phone contract + Amazon Video. As the promotion price was up on 1st May,the monthly cost was due to increase to about €100 per month.

I phoned up Eir in April and said I was giving the required 30 days notice to cancel as I would get a better promotional deal with other providers. Eir are very slow in answering phone lines so the best time to phone is when they open first thing at 9am.
The Eir operator recorded the details and said if she could give me a bundle deal would I consider staying?.
She came back with a promotional Price:€59.97 per month for everything all in again. On top of broadband, phone TV, hat bundle includes one mobile phone contract with unlimited usage. I got the same TV bundle again which I had previously, including Amazon video in a 12 month contract at that price. I took it. It was worth asking.

Berty

That is good clarecoco but I do forsee you having issues with Amazon/Eir deal. Eir are the worst for messing up their own promises/offers/deal/contract lengths etc. I can already imagine the future conversation "Who told you that you'd get PrimeVideo for another 12 months?" "We don't do that" etc etc

I can never fault their service but the are next to useless when it comes to ownership and resolution of internal issues.

clarecoco

If any issue does come up about the contract I will get a transcript of the telephone conversation setting up the contract, which I am entitled to under the General Data Protection Regulation (GDPR) - GDPR Article 15.

There will be no dispute on the offer I got when we listen to the recorded conversation. They are legally obliged to give me a copy of the conversation within 30 days so that will be the way I will approach a problem if it arises.

corks finest

clarecoco wrote: »

If any issue does come up about the contract I will get a transcript of the telephone conversation setting up the contract, which I am entitled to under the General Data Protection Regulation (GDPR) - GDPR Article 15.

There will be no dispute on the offer I got when we listen to the recorded conversation. They are legally obliged to give me a copy of the conversation within 30 days so that will be the way I will approach a problem if it arises.

I had problems ref recordings,I submitted in writing/ emailed and spent hours on the phone to them, waited 3 months, amazing they couldn't find it,gang of scoundrels

Deagol

clarecoco wrote: »

If any issue does come up about the contract I will get a transcript of the telephone conversation setting up the contract, which I am entitled to under the General Data Protection Regulation (GDPR) - GDPR Article 15.

There will be no dispute on the offer I got when we listen to the recorded conversation. They are legally obliged to give me a copy of the conversation within 30 days so that will be the way I will approach a problem if it arises.

I'm sorry friend, but that is an incredibly naive notion. They will simply say they cannot locate the conversation - and from my dealings with them I would not be the least bit surprised with them really losing recordings as they seem to be just unbelievably incompetent.. :eek:

clarecoco

I had problems ref recordings,I submitted in writing/ emailed and spent hours on the phone to them, waited 3 months, amazing they couldn't find it,gang of scoundrels

Under GDPR following a request they must give you a copy of your personal information within 30 days. It is always best to request the information in writing as you then have a date from when the 30 days begins
..........I wish to make an access request under Article 15 of the General Data Protection Regulation (GDPR) for a copy of any information you keep about me, on computer or in manual form in relation to...

If after 30 days you do not receive the information the service provider is in breach of GDPR. So then you make a formal complaint to the Data Protection Commissioner. www.dataprotection.ie
The Data Protection Commissioner takes it from there and I wouldn't bother contacting the company after that about the lack of response, other than to seek compensation for any loss incurred.
The Data Protection will enforce the Law for you.

Anyway the email confirmation I got from Eir is quite clear on my bundle. This is it:

Bundle Name: eir Complete Broadband, Phone, 4G Mobile & TV
Promotional Price: €59.97 per month
Your Promotional Discounts: Promotion - 20 Euro off for 12 months €20.00 x 12 months ending May 2020
Promotion - 15 Euro off for 12 months €15.00 x 12 months ending April 2021
Amazon Prime Video free for 12 months (5.99 x 12) €5.99 x 12 months

okidoki987

clarecoco wrote: »

Anyway the email confirmation I got from Eir is quite clear on my bundle. This is it:

Bundle Name: eir Complete Broadband, Phone, 4G Mobile & TV
Promotional Price: €59.97 per month
Your Promotional Discounts: Promotion - 20 Euro off for 12 months €20.00 x 12 months ending May 2020
Promotion - 15 Euro off for 12 months €15.00 x 12 months ending April 2021
Amazon Prime Video free for 12 months (5.99 x 12) €5.99 x 12 months

You should be fine if you have the email confirmation with all the details.
However the €20 off discount ends May 2020?

clarecoco

Yes, I know about the €20.00 ending May 2020.
The email opens as: "Thank you for upgrading your eir services. We are delighted that you have decided to improve your bundle with us. ......"
I took it this "May 2020" reference as relating to the remaining part of the previous contract which is expiring during this month. My new contract begins in May 2020 and the phone conversation was very clear that my promotional price is €59.97 per month for the 12 month contract which begins in May 2020. All those discount bits are generally how the provider justifies offering that bottom line promotional price. It is the promotional price and the contract duration that's important.

corks finest

Deagol wrote: »

I'm sorry friend, but that is an incredibly naive notion. They will simply say they cannot locate the conversation - and from my dealings with them I would not be the least bit surprised with them really losing recordings as they seem to be just unbelievably incompetent.. :eek:

So correct

cyborg

My 300mb FTTH + offpeak landline EIR contract is up soon , their best offer is 46 for 6 months and 66 for 6 months so 56/12 pretty poor!

Baoithin66

cyborg wrote: »

My 300mb FTTH + offpeak landline EIR contract is up soon , their best offer is 46 for 6 months and 66 for 6 months so 56/12 pretty poor!

Pure offering 150mbs at €30 a month plus €55 for the next 6. Not sure how good they are???

cyborg

I cannot risk changing provider for fear of loss of service, WFH + kids needing wifi to survive

alanhiggyno1

cyborg wrote: »

I cannot risk changing provider for fear of loss of service, WFH + kids needing wifi to survive

I have my own tp link archer vr600 and changed to vodafone 2 weeks ago and didn't have any downtime at all. Modem they sent me has never been opened and is crap I believe. Simple change over. If u have ur own modem go for it

My contract is over in July I’ll be ringing in June to cancel to I can sign up my boyfriend to get the €29.99 internet deal they can take give it to me or him, take it or leave it eir

whiterebel

cyborg wrote: »

I cannot risk changing provider for fear of loss of service, WFH + kids needing wifi to survive

No downtime when i changed to Pure. They were very efficient

Deagol

I changed to Digiweb and there was no down time, in fact they rescued me from the mess that Eir made of everything. Was with them years ago for ADSL and found their people excellent to deal with etc. Their FUP is the only thing that made me hesitate to go back but I've been using a fair bit of BW and not an issue. I think they only throttle you if you really take the mick

cyborg

So Eir rang me back with offer of ;
45 / month 24 month contract
that's 300mb + evening wkend calls +12 months prime

also mentions "Your Add Ons: eir TV Standard €0.00 per month" not sure what that is or how I get it?

okidoki987

cyborg wrote: »

So Eir rang me back with offer of ;
45 / month 24 month contract
that's 300mb + evening wkend calls +12 months prime

also mentions "Your Add Ons: eir TV Standard €0.00 per month" not sure what that is or how I get it?

To me that looks like you are getting Eir TV included with the BB at €45 a month?
I wouldn't be signing up for a 24 month contract these days, anything could happen in that time frame, it's way too long to be tied up for.

bmc58

TheDriver wrote: »

Eir seems to have cracking deal. If you go through one big switch, its free activation and 50 back. I know Eir is annoying to deal with but can't argue with price

Avoid Eir.Read some of the on line posts about them in every aspect of their customer service,set up,booking techicnicans to call ,cancellation etc.Scarey stuff for anyone considering of switching to them.

BBMcQ

I’ve got €39.99 broadband and they say I can add TV for €9.99 on the Apple TV. I’m in contract until November. Has anyone gotten a deal out of Eir for adding TV and therefore extending their contract. Gunna calm then 9am tomorrow.

New customer price for this is €39.99 all in.

WarZoneBrother

Signed up for Eir 4G Broadband last month @ 30 a month 750GB data and free modem

Get a bill today for 45.10euro ......

yankinlk

WarZoneBrother wrote: »

Signed up for Eir 4G Broadband last month @ 30 a month 750GB data and free modem

Get a bill today for 45.10euro ......

Exactly why I left them for all services. If you do figure out how to resolve this, please share back. I would have stayed if they could have fixed their billing mistakes

yankinlk

BBMcQ wrote: »

I’ve got €39.99 broadband and they say I can add TV for €9.99 on the Apple TV. I’m in contract until November. Has anyone gotten a deal out of Eir for adding TV and therefore extending their contract. Gunna calm then 9am tomorrow.

New customer price for this is €39.99 all in.

Yes I did and yes they extend the contract.

The more services you have with eir, they more billing mistakes you get back, every month. They give you a handy dashboard online where you can see the last months charges and compare.. it goes up a little bit differently every single month.

Like being slowly boiled alive....

A Law

WarZoneBrother wrote: »

Signed up for Eir 4G Broadband last month @ 30 a month 750GB data and free modem

Get a bill today for 45.10euro ......

Do eir bill a month in advance? So you're paying for the half month you used and the 30 for next month.

WarZoneBrother

joefuss1986 wrote: »

Do eir bill a month in advance? So you're paying for the half month you used and the 30 for next month.

Maybe that would make sense as I got it on 15th April. So next month would I only be paying 15euro?

Username here

WarZoneBrother wrote: »

Signed up for Eir 4G Broadband last month @ 30 a month 750GB data and free modem

Get a bill today for 45.10euro ......

Hi WZB, I'm considering this offer myself; would appreciate any feedback you can give on the modem. (Good speed? Decent WiFi? Have to reset it every X days? Etc) Many thanks.

Username here

WarZoneBrother wrote: »

Maybe that would make sense as I got it on 15th April. So next month would I only be paying 15euro?

No - from experience, I'd expect your final bill would be €15; your next and subsequent bills should be the agreed monthly charge.

Soarer

Username here wrote: »

Hi WZB, I'm considering this offer myself; would appreciate any feedback you can give on the modem. (Good speed? Decent WiFi? Have to reset it every X days? Etc) Many thanks.

Just piggybacking on that for a sec.

Would it be / Is it a good idea to maybe fit some sort of smart plug to your router and have it restart every night?

Grumpypants

You usually have the service running for a week or two before you enter your billing cycle so the first bill is always 1 month in + the week or two. After that it is the normal price.

WarZoneBrother

Username here wrote: »

Hi WZB, I'm considering this offer myself; would appreciate any feedback you can give on the modem. (Good speed? Decent WiFi? Have to reset it every X days? Etc) Many thanks.

For me I had to go with this offer, I have 3 unlimited data which I need to keep going also as its only one that will work for VPN for me. EIR mobile broadband I can not get working for VPN working from home.

I didn't get the same router as advertised I got the B535 router. The 3 Internet connection was cutting in and out a day every day, so I would get disconnected from online gaming etc. This is why I needed to get this deal.

I average 40-60MB which appears faster than my GoMo and 3 router which may be about 10MB less. I have set router up to keep track of downloads per month which is handy enough, as I will be downloading games each month.

This is a lot more stable for me, and if your looking to get a rough estimate of the speed you can get at home try a speed test with an EIR or GoMo mobile.

I tried to get broadband but max speed I can get is 6MB which is not worth 30euro a month at all. I don't get disconnected while gaming, maybe once or twice but I am not sure if that was due to server issues or not.

I would recommend this deal to people who can't get high speed broadband like myself, but this is not worth 50euro per month so I'd be cancelling after the year is up.

The distance the router covers seems longer than my old Huawei router. I haven't reset the router yet as it doesn't need to be done, but with the 3 one I have I do reset about 5 times a day.

@Soarer - I don't think it would need to be reset every night, I have no issues and the speeds are high throughout the day.

Username here

Thanks for the detailed reply, WZB.

sheepsh4gger

machiavellianme wrote: »

Getting líne attenuation of 21.5 dB upstream and 35.5 dB down. Seems a tad high.

That should be ~13 Mb/s download speed.
Does the value change when you connect directly to the phone socket with nothing else on the line?
The lower the attenuation the better.

I’m paying €75 a month for 100mb internet and tv in two rooms my contract is up in July and I’m gonna ring in June to get a new contract.

How can I get the €30 internet deal could I cancel and get my partner to isn’t up in his name? Would they just give me the €30 deal instead of work or cancel and connect again aka a waste of there time.

What I would like is €30 internet and tv in one room only added on and looking on it was €29.99 for 12 months and €50 back on the bill what’s that bit all about?

JTMan

Vodafone will price match the 29.99 EUR for broadband for 12 months.
Vodafone will also price match the 39.99 EUR for broadband and basic TV for 12 months.

At least they did for me anyway by just asking.

If people do not want to deal with Eir (not that Vodafone are saints) but want this price then give Vodafone a call.

TheDriver

JTMan wrote: »

Vodafone will price match the 29.99 EUR for broadband for 12 months.
Vodafone will also price match the 39.99 EUR for broadband and basic TV for 12 months.

At least they did for me anyway by just asking.

If people do not want to deal with Eir (not that Vodafone are saints) but want this price then give Vodafone a call.

Did you have to sign up for 12 months again?[Assuming youre an existing customer)

lawred2

TheDriver wrote: »

Eir seems to have cracking deal. If you go through one big switch, its free activation and 50 back. I know Eir is annoying to deal with but can't argue with price

Just not worth being stuck with eir

Cupatae

TheDriver wrote: »

Eir seems to have cracking deal. If you go through one big switch, its free activation and 50 back. I know Eir is annoying to deal with but can't argue with price

Id advise anyone to not go near EIR customer service is shocking bad, wait till you try cancel and they keep charging you.. then lie say they never got your request to cancel keep you on hold for a hour hoping u get bored and leave it off.

Avoid like the plague!

Grumpypants

Yeah best bet is to let the contract run out and then just move to Vodafone and 12 months later from Vodafone to eir. Neither will price match for existing customers but both work out around the same on the introduction offer.

corcaigh07

Cupatae wrote: »

Id advise anyone to not go near EIR customer service is shocking bad, wait till you try cancel and they keep charging you.. then lie say they never got your request to cancel keep you on hold for a hour hoping u get bored and leave it off.

Avoid like the plague!

Cancelling your DD gets around that problem if you need to.