Eir Broadband 29.99, 12 month contract

D13exile

Stay away from Éir unless you are an insane masochist. Terrible broadband only beaten by their utterly awful customer service. I had to go to Comreg about them several times, even post contract expiry as they still tried to charge me after my contract had expired. The broadband itself was lousy, 5-10mb/sec at best but with frequent drop outs. I’m now with Vodafone Siro and getting 400mb/sec constantly and great customer service.

Yamanoto

Read something about Virgin media pulling their sports channels from Eir due to a fees dispute.

Don't know who owns Eir now, but they seem to have been kicked from one hedge fund to another down the years, with each one cost cutting and asset stripping to maximise returns.

Little wonder it's a sh1t show.

thomas 123

I have a good one about eir,

I had an issue with my router and needed it replaced, lad on the phone tried to get me to agree to a new 12 month contract as I was getting a new router to fix the issue.

Of course I told him where to go, called their loyalty team who called him a muppet and to always call the loyalty team first before agreeing to anything with technical support, this was so bizarre to me.

I wonder how many people they have caught out with that carry on?

Anjunadeep

darphylfc wrote: »

I switched to Eir fibre gigabit last week. Had installation on Tuesday, still no internet. Hasn't been activated and not one of those useless agents have even tried to help. Told me to just wait. Horrendous experience. The customer care people are there worst ever. Been hung up on so many times. Shocking.

Make sure to document all conversations throughout the process which will likely be drawn out and result in you having to use Comreg to get a resolution. Note, you will need to raise an official complaint with EIR before Comreg can step in. Best log the complaint now rather than wasting your time trying to get a resolution with the customer support team which will likely take months if ever.
https://www.eir.ie/support/online-forms/log-a-complaint/

Dcully

Avoid like the plague for want of a better word, absolutely terrible.

woodyman

Took my parents almost 1 year to get money back from Eir after being overcharged.
Found a much better deal on Vodafone in the end.

They switched around 2 years ago but still get regular invoices from Eir telling them that they have a credit of 19 cent (not even worth the paper).

cronos

Sour Lemonz wrote: »

Thats wot happens when u let almost 1000 staff in dublin redundant 2 years go and sent jobs to cork limerick and sligo where the staff lacked experience and knowledge.

Eir have been terrible a lot longer than 2 years. More like 10+ years.

I actually haven't used them in the last 2 years myself. Moved to Vodafone about that length ago due to how bad customer service was.

Now if they offer a gomo style deal of half the price of their competitors for life I'd consider them again. Otherwise just noooooooooooooooooooooo!!!!!!!

yankinlk

Anjunadeep wrote: »

Make sure to document all conversations throughout the process which will likely be drawn out and result in you having to use Comreg to get a resolution. Note, you will need to raise an official complaint with EIR before Comreg can step in. Best log the complaint now rather than wasting your time trying to get a resolution with the customer support team which will likely take months if ever.
https://www.eir.ie/support/online-forms/log-a-complaint/

Thansk for that link! Funny I had to find it on this site cause i never found it on the normal eir site... here is my formal complaint lol.

"I have ended my contract when it expired. This was caused by very poor support from you. I asked to have my bill explained - i was being over charged every single month a little bit more - with no reason. I was also over charged 2 euro for a spurious charge from a fake text scam - and your support person refused to assist. I dropped all services, TV, internet, home phone, and 2 mobile accounts as a result. You have continued to try and bill me making it impossible to contact you at all. You have only once contacted me to try and get me to return as a customer - but that person said it was not their job to fix my incorrect bill! Finally - you have also tried to bill me for non-return of equipment. I was told on the phone that you would issue me the info to return the equipment - you never did. Instead I tried to register with Parcel Motel to return it myself - and never received any code to submit the equipment into the secure locker. I will not pay any fee towards this - this is totally your fault. I am only submitting this complaint in order to formally complain to comreg as that appears to be the ONLY way to stop your online harassment and emails.

I will contribute forever to this online thread telling people to avoid this company as you are the worst: https://www.boards.ie/vbulletin/showthread.php?p=114334859#post114334859 "

Have to agree with the sentiments towards eir and their "customer support". It really is that bad.

I am in contract with eir for FTTH until the end of the month. I tried to get in touch to negotiate a new contract as the price was jumping from 40-99 up to 69-99 per month. Ive had the service the past 2 years and it works very well...until something goes wrong.

Id say that over the past couple of years Ive had reason to contact them 5/6 times due to lack of service/service breakdown. I was NEVER once able to get any results by contacting them by phone, twitter or online chat. Their customer service is appalling. You wait an age to get through...then you get jumped from agent to agent to department to department until someone eventually hangs up on you. I kid you not!
Ive had to bring my issue to Comreg 3 times just to get eir to engage with me.

This past 2 week Ive tried ringing each morning from 9am. I ring and leave the call on speaker and get on with other things.
Each call has the same result:
Wait anywhere on hold from 44 mins to 1hour and 23mins
Eventually the hold music ends...the call is answered as you can sometimes here background noise and then the call is hung up.

There has been NO online chat for customer care for months now....but the online chat prompts you to engage as soon as you are buying a service...I clicked on it to see if they could help....but they are only involved in sales (which is fair enough)
Twitter agents tell you to DM them all your details so they can assist you further and then eventually tell you to ring the customer care number....its a joke.


I do understand that with Covid restrictions and people working from home but these problems were there long before Covid. It really is frustrating.

I contacted Vodafone yesterday and have switched to them. They contacted me today with a date for installation this Thursday. As it happens this didnt suit so I rang to reschedule. Within minutes I had an agent who was able to sort me out with a new date. So its bye bye eir from me.

I just know that there is going to be a problem with the final billing and possible continued billing from eir. Watch this space!!

My advice stay away.....


Incidentally Vodafone are offering me 500mb ftth and phone for €30 per month with no installation fee. Thats a bargain!!

yankinlk

i had to login to the My Eir portal to find out my account number so i could register that formal complaint. When i logged on it indicated i was no longer using their services (which is correct). But within an hour... they generated a new bill automatically and added another months service charge! and this triggered emails and a text.

I actually dont think anyone works in Eir anymore - its simply powered by automation and bots. not kidding.

893bet

29.99 a month? Good deal.

How ever them paying me 29.99 a month would not be enough.

colm_mcm

yankinlk wrote: »

i had to login to the My Eir portal to find out my account number so i could register that formal complaint. When i logged on it indicated i was no longer using their services (which is correct). But within an hour... they generated a new bill automatically and added another months service charge! and this triggered emails and a text.

I actually dont think anyone works in Eir anymore - its simply powered by automation and bots. not kidding.

You’d think that Mary that does up the bills would have seen that you made a complaint and not billed you.

ShatterProof

colm_mcm wrote: »

You’d think that Mary that does up the bills would have seen that you made a complaint and not billed you.

More than likely Mary was told but like the rest of Eir, she just couldn't be arsed listening and ignored the message.

893bet

colm_mcm wrote: »

You’d think that Mary that does up the bills would have seen that you made a complaint and not billed you.

Def was mentioned in the morning huddle

rogieop

TheTorment wrote: »

Have to agree with the sentiments towards eir and their "customer support". It really is that bad.

I am in contract with eir for FTTH until the end of the month. I tried to get in touch to negotiate a new contract as the price was jumping from 40-99 up to 69-99 per month. Ive had the service the past 2 years and it works very well...until something goes wrong.

Id say that over the past couple of years Ive had reason to contact them 5/6 times due to lack of service/service breakdown. I was NEVER once able to get any results by contacting them by phone, twitter or online chat. Their customer service is appalling. You wait an age to get through...then you get jumped from agent to agent to department to department until someone eventually hangs up on you. I kid you not!
Ive had to bring my issue to Comreg 3 times just to get eir to engage with me.

This past 2 week Ive tried ringing each morning from 9am. I ring and leave the call on speaker and get on with other things.
Each call has the same result:
Wait anywhere on hold from 44 mins to 1hour and 23mins
Eventually the hold music ends...the call is answered as you can sometimes here background noise and then the call is hung up.

There has been NO online chat for customer care for months now....but the online chat prompts you to engage as soon as you are buying a service...I clicked on it to see if they could help....but they are only involved in sales (which is fair enough)
Twitter agents tell you to DM them all your details so they can assist you further and then eventually tell you to ring the customer care number....its a joke.


I do understand that with Covid restrictions and people working from home but these problems were there long before Covid. It really is frustrating.

I contacted Vodafone yesterday and have switched to them. They contacted me today with a date for installation this Thursday. As it happens this didnt suit so I rang to reschedule. Within minutes I had an agent who was able to sort me out with a new date. So its bye bye eir from me.

I just know that there is going to be a problem with the final billing and possible continued billing from eir. Watch this space!!

My advice stay away.....


Incidentally Vodafone are offering me 500mb ftth and phone for €30 per month with no installation fee. Thats a bargain!!

For sure there will be a problem cancelling. They charged me for 2 months after I cancelled and I even have the email with date confirming cancellation date. I've tried so many times to get in touch with them iv just decided to let them keep the money. I got my bank to cancel the direct debit and sure enough the next month they got in touch to say my payment had failed. All the while they have sent me out a parcel motel box looking for their equipment back which you would assume means they know I have cancelled.
The customer service is so bad I just laugh now
No point even engaging with them. I just make sure to tell anyone, that ever brings anything about broadband up, to never ever go near them.

RoYoBo

TheTorment wrote: »

Twitter agents tell you to DM them all your details so they can assist you further and then eventually tell you to ring the customer care number....its a joke.

I contacted them on Twitter about the impossibility of getting through on the phone (minor billing issue) and outlined my problem. Same reply - DM my details and they would sort it for me.

Response from Eir? Ring the number that I can't get through on as they are unable to assist me from from Twitter! I asked them was there anything that they could do from Twitter and was sent a cut and paste reply about their opening hours :mad:

I am happy enough with the Eir FTTH service itself, but the lack of customer care and seeing the myriad similar experiences from others is driving me away. I'm also anticipating the same difficulty with leaving and being continually charged, so once I successfully leave it will be never, ever again.

MOH

rogieop wrote: »

For sure there will be a problem cancelling. They charged me for 2 months after I cancelled and I even have the email with date confirming cancellation date. I've tried so many times to get in touch with them iv just decided to let them keep the money. I got my bank to cancel the direct debit and sure enough the next month they got in touch to say my payment had failed. All the while they have sent me out a parcel motel box looking for their equipment back which you would assume means they know I have cancelled.
The customer service is so bad I just laugh now
No point even engaging with them. I just make sure to tell anyone, that ever brings anything about broadband up, to never ever go near them.

If they overcharged you via direct debit and it's within 8 weeks, just go into the bank and request a refund for whatever the overcharged amount was.
It's just a matter of filling in a form.