Anyone having bother with Virgin Broadband?

Pataman

Change your DNS to 8.8.8.8 or 1.1.1.2
Sorted

10-10-20

Pataman wrote: »

Change your DNS to 8.8.8.8 or 1.1.1.2
Sorted

I had both of those already (8.8.4.4 and 1.1.1.1) and the problem was still occurring for me.
But I have been losing DNS for weeks, if not months now at random, I wonder if it's the same thing.
I could see through a packet-trace that DNS was ok going out, but that there were no DNS packets returned. It was like port 53 (DNS) was unidirectional forwarding only.

CinemaGuy45

Just like to clear something up Liberty Global is the parent company of UPC/Virgin Media I said there was no change in Ireland and I was wrong.

On the very same day they did the meaningless rebrand to also got rid of loads of Irish call centre workers.:rolleyes:

Anybody remember this?



And magic it was big layoffs under the cover of a stupid rebrand nothing changed still the same crappy TV box.

This is the real company do not pay attention to local branding.

All3Media (50% ownership with Discovery Inc.)
ITV plc (United Kingdom) (9.9% shareholding)
Lionsgate (3.5% ownership)
Telenet (Belgium) (58% ownership)
Base
UPC Broadband
UPC Polska (Poland)
UPC Slovakia
UPC Switzerland
e-fon (49% ownership)[68]
Platforma Canal+ (Poland) (17% ownership)
Virgin Media Ireland Limited (Republic of Ireland)
Virgin Media Television
Virgin Mobile (Ireland)
Virgin Media Limited (UK)
Virgin Media Business Limited
Virgin Mobile (UK)
VodafoneZiggo (50% ownership)
Vodafone Netherlands
Ziggo
Ziggo Sport
Ziggo Sport Totaal

Alun

Pataman wrote: »

Change your DNS to 8.8.8.8 or 1.1.1.2
Sorted

Mine is on Google DNS and has been for years, but still having problems. Not sorted.

killbillvol2

Alun wrote: »

Mine is on Google DNS and has been for years, but still having problems. Not sorted.

Same.

CinemaGuy45

Alun wrote: »

Mine is on Google DNS and has been for years, but still having problems. Not sorted.

Today is not a DNS problem their whole network is dropping including mobile.

Checking out this site https://downdetector.ie/

EIR Vodafone 3 and Sky seem to be having problems at the exact same times also.

Seems to be something major going on.

JDxtra

There's a good report on Fing...

https://app.fing.com/internet/outage/DROP:IE---Virgin%20Media@2020-04-27-2025-00000

titan18

CinemaGuy45 wrote: »

Today is not a DNS problem their whole network is dropping including mobile.

Checking out this site https://downdetector.ie/

EIR Vodafone 3 and Sky seem to be having problems at the exact same times also.

Seems to be something major going on.

Ya, I'm on 3 mobile and whilst not going full down like Virgin is, it slows down as much as being unusable anyway

CinemaGuy45

titan18 wrote: »

Ya, I'm on 3 mobile and whilst not going full down like Virgin is, it slows down as much as being unusable anyway

Something fishy going on alright.

titan18

If they don't have this fixed by working hours tomorrow, it's going to be a fun day.

JDxtra

A few South American telcos having exact same issues at same times.

CinemaGuy45

JDxtra wrote: »

A few South American telcos having exact same issues at same times.

It would be just the cherry on the cake if we all lost internet access on top of everything that is going on.:rolleyes:

JDxtra

They seem to be Liberty Global owned as well. So, maybe some common equipment issue?

The tax man

I wouldn't pay too much attention to the graphs looking similar. Most important thing is the numbers reporting issues per hour. Yes a major issue across Virgin networks, but the others I don't think so.

Most people report issues when they turn things on, mainly in the evening times. That's why you see a similar jump in numbers across all providers in the evening time.

Lewis_Benson

Couple of shots from my nagios box this evening.

The tax man

The tax man wrote: »

I wouldn't pay too much attention to the graphs looking similar. Most important thing is the numbers reporting issues per hour. Yes a major issue across Virgin networks, but the others I don't think so.

Most people report issues when they turn things on, mainly in the evening times. That's why you see a similar jump in numbers across all providers in the evening time.

Ah yeah, when everyone gets home from work in the evening. Makes sense. :pac:

accensi0n

It's the 5G gamma rays.

tedpan

Turn off the router for two minutes. Restart and you should be good, worked for me!

thenightman

Big router went bang, a very important cable was cut or some numpty decided to roll out a dodgy patch to every system at the same time. A load of techs in VM/Liberty Global are having a very bad evening right now anyway, that's for certain.

twowheelsonly

As annoying as it is, it'll be even more annoying when Gemma reveals the 'real truth' behind what happened... :rolleyes:

ffocused

Here is my Fingbox report for today. Four 10 minute outages in last 5 hours

ED E

tedpan wrote: »

Turn off the router for two minutes. Restart and you should be good, worked for me!

Its an intermittent fault, you fixed nothing.

thenightman wrote: »

Big router went bang, a very important cable was cut or some numpty decided to roll out a dodgy patch to every system at the same time. A load of techs in VM/Liberty Global are having a very bad evening right now anyway, that's for certain.

Repeated fails for similar periods, a single flapping link wouldn't cause that you'd hope. I'd say core gear is dropping entirely offline. Config problems wouldnt repeat like that (say a bad BGP ad, after the first outage you cop on).

The tax man

Basil3 wrote: »

Ah yeah, when everyone gets home from work in the evening. Makes sense. :pac:

Under normal circumstances yes, but I didn't say that.

titan18

Gone again for me

JDxtra

:16 minutes past, gone again...

theballz

Down again in Dublin 6

The tax man

Same here. At least it's consistent.

Ozark2020

Gone again Galway city ! Wth is going on with virgin

Salmon Leap

The tax man wrote: »

Same here. At least it's consistent.

Gone again in Leixlip

evosteo

In the middle of a game of MW with the lads, lost connection bang on 23.16. What the hells that about? 16mins past on the hour since 5 or 6pm

daheff

titan18 wrote: »

4th time it's gone on me in the last 2 hours. Think they'd post something on social media saying what's up.

They can't, their internet is down

titan18

daheff wrote: »

They can't, their internet is down

Someone made the same joke 4 hours ago. You must have a serious outage

iamtony

I use them for home and mobile phone Internet and when one goes the other goes. Lesson learned I'll be switching one when the contracts are up.

ffocused

That outage was 10 minutes too from 23.17-27, so lesson is don’t do anything important at 15 past the hour

beauf

Mines been dropping all day, not so bad this morning but by 3pm I had to switch to using my phone as a hotspot to finish some work.

But for the rest of the evening its mostly been down.

BohsCeltic

3 times today it has gone down. Will take me ages to watch this film on Netflix.

noodler

Dropping all day as well.

JDxtra

That's the 5th approx 10 minute outage. First it was every hour now every two hours. Happening across all Liberty Global ISPs in Europe and South America at the same time.

What's taking them so long to fix this I wonder.

titan18

Tomorrow will be fun if they don't fix it overnight. I only really noticed it after 5 today so didn't clash with today's work.

beauf

Glad everyone is having the same problem. The first week of the lockdown it's was just my connection that was out for 6 days and it took 7 days to get a response from support. Who then wouldn't investigate it, because it was back working. Some support drone checking boxes no doubt.

beauf

BohsCeltic wrote: »

3 times today it has gone down. Will take me ages to watch this film on Netflix.

Download it on a laptop and then play it back. Probably still needs some connection though.

BohsCeltic

beauf wrote: »

Download it on a laptop and then play it back. Probably still needs some connection though.

It's back working now and the movie is near the end so hopefully it doesn't cut out.
But good shout for tomorrow. I will download some movies incase it happens again.

thenightman

Someone on twitter said they have multiple juniper routers with LDP flapping. That will have knock on of other things flapping like BGP. Then reconvergence in such a big network will undoubtedly have a ripple effect. One router reconverges and sends its updates to neighbouring router. Then that is router has to reconverge and so on. Messy.

Squall

Anyone know how this looks in the network logs?

Anything like..

No Ranging Response received - T3 time-out

I had a virgin tech in today to sort a separate issue (ended up having to switch points as we think there is a dodgy internal cable that needs replaced). Wondering now if I am having a new issue or if its the problem as everyone else!

RocketRaccoon

BohsCeltic wrote: »

It's back working now and the movie is near the end so hopefully it doesn't cut out.
But good shout for tomorrow. I will download some movies incase it happens again.

You've us all wondering, what's the movie?

BohsCeltic

RocketRaccoon wrote: »

You've us all wondering, what's the movie?

Ha Ha. Edge of fear. Some of the cast from prison break in it.

Some_Person

thenightman wrote: »

Someone on twitter said they have multiple juniper routers with LDP flapping. That will have knock on of other things flapping like BGP. Then reconvergence in such a big network will undoubtedly have a ripple effect. One router reconverges and sends its updates to neighbouring router. Then that is router has to reconverge and so on. Messy.

Link to tweet?

Charlie19

Gone again.

JDxtra

Worrying that an issue with Liberty Global can wipe out broadband in so many countries. They'll have some questions to answer if this continues tomorrow.

asgaard

Same here, back again, Kildare