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Netflix

carolmon · 2020-04-29 23:23:17

Hello I had a very bad customer service live chat from Netflix this evening and cannot find a way to make an official complaint, all i could do was tick if the issue was resolved or not at the end of the live chat. I would like to actually send the transcript of the chat to somebody in netflix and have them follow up and…

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30-04-2020 12:23am

#1

carolmon

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Join Date: September 2007

Posts: 541

Hello

I had a very bad customer service live chat from Netflix this evening and cannot find a way to make an official complaint, all i could do was tick if the issue was resolved or not at the end of the live chat.

I would like to actually send the transcript of the chat to somebody in netflix and have them follow up and give me feedback but Netflix does not seem to have a clear complaints structure and there is no way to escalate an issue to a supervisor within live chat.

Anybody know of how to address a complaint and receive feedback from Netflix customer service?

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#2 03-05-2020 10:00pm
Spocker

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You can call them on 1800 948 615

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