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Slow site performance

HeidiHeidi · 2020-04-30 12:27:54

Is there something up with the site today? Pages are glacially slow to load, haven't experienced it with other websites, just boards. I've tried rebooting, still the same. Not the end of the world, but v frustrating! Hope this is the right place to ask......

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#212 04-05-2020 6:55pm
trellheim

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the site remains slow in incognito mode in Chrome. By definition, this means cookies cannot be the issue unless Incognito hasn't been doing what we all thought it does for the last few years.

Must be a server side issue.

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#213 04-05-2020 7:02pm
JTMan

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Going incognito did not work for me either.

However, following all the cookie steps as spelt out here worked for me.

The issue is cookie related.

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#214 04-05-2020 7:07pm
HeidiHeidi

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JTMan wrote: »

Going incognito did not work for me either.

However, following all the cookie steps as spelt out here worked for me.

The issue is cookie related.

It worked for you but that didn't work for others (me included).

According to Mark from boards a few days ago, it's something to do with nodes, whatever that means.

An update from boards would be nice at some stage, I didn't think it'd drag on this long tbh.

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#215 04-05-2020 7:09pm
Stheno

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HeidiHeidi wrote: »

It worked for you but that didn't work for others (me included).

According to Mark from boards a few days ago, it's something to do with nodes, whatever that means.

An update from boards would be nice at some stage, I didn't think it'd drag on this long tbh.

Chrome incognito worked fro me on my phone

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#216 04-05-2020 7:10pm
PommieBast

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General page loads seem OK at the moment but posting of replies is very slow. Often times out with a database error even though the post is usually successful.

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#217 04-05-2020 7:13pm
HeidiHeidi

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Stheno wrote: »

Chrome incognito worked fro me on my phone

That worked for me for a couple of days, but packed up again yesterday (I think, can't keep track of all the variations)

The only thing working properly for me (for now) is Chrome on an android tablet.

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#218 04-05-2020 7:14pm
Silly Gilly

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trellheim wrote: »

the site remains slow in incognito mode in Chrome. By definition, this means cookies cannot be the issue unless Incognito hasn't been doing what we all thought it does for the last few years.

Must be a server side issue.

It's obviously server side, likely some hardware has failed or is in the process of failing. How the cookies tie into the overall picture I'm not sure as I don't know how the Boards infrastructure is set up.

The question will be if it requires expensive new hardware to fix will the site owners be willing to spend more money in a period when revenue has collapsed.

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#219 04-05-2020 7:17pm
Stheno

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HeidiHeidi wrote: »

That worked for me for a couple of days, but packed up again yesterday (I think, can't keep track of all the variations)

The only thing working properly for me (for now) is Chrome on an android tablet.

Bugger

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#220 04-05-2020 7:26pm
JTMan

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HeidiHeidi wrote: »

According to Mark from boards a few days ago, it's something to do with nodes, whatever that means.

Curious question, how can changing cookie settings work if the issue is node related?

HeidiHeidi wrote: »

An update from boards would be nice at some stage, I didn't think it'd drag on this long tbh.

100% agreed. Surprising that there is not more frequent updates.

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#221 04-05-2020 7:30pm
Chuck Noland

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Last few days it’s been almost useless

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#222 04-05-2020 7:41pm
Gerry Wicklow

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Tried all that clearing cookies. Worked fine for a while now its gone again on Firefox and Chromium. Think I'll just d without my fix of Boards for a while.

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#223 04-05-2020 7:41pm
Gerry Wicklow

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Tried all that clearing cookies. Worked fine for a while now its gone again on Firefox and Chromium. Think I'll just do without my fix of Boards for a while.

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#224 04-05-2020 7:41pm
trellheim

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The question will be if it requires expensive new hardware to fix will the site owners be willing to spend more money in a period when revenue has collapsed.

well if its running in aws then hardware doesnt really matter and because ad revenue is based on impressions i.e number of pages loaded (roughly) then there should be a strong imperative to fix as impression count must be way down

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#225 04-05-2020 7:49pm
JTMan

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Gerry Wicklow wrote: »

Tried all that clearing cookies. .

Did you BOTH clear cookies and also add an allowance for cookies for Boards.ie?

I think some people are doing the first step without doing the second step. For some unknown reason, both steps need to be done.

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#226 04-05-2020 8:08pm
Silly Gilly

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trellheim wrote: »

well if its running in aws then hardware doesnt really matter and because ad revenue is based on impressions i.e number of pages loaded (roughly) then there should be a strong imperative to fix as impression count must be way down

I think the search may be using AWS but the main site is still on dedicated hardware in Digiweb as far as I know.

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#227 04-05-2020 8:16pm
[Deleted User]
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Says a lot that they’ve put up a banner ad rather than reply here. Can’t beat that Boards customer service.

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#228 04-05-2020 8:24pm
Penfailed

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ReginaldSmythV wrote: »

Says a lot that they’ve put up a banner ad rather than reply here. Can’t beat that Boards customer service.

A banner ad, that you can't even see on the mobile version?

Gigs '24 - Ben Ottewell and Ian Ball (Gomez), The Jesus & Mary Chain, The Smashing Pumpkins/Weezer, Pearl Jam, Green Day, Stendhal Festival, Forest Fest, Electric Picnic, Ride, PJ Harvey, Pixies, Public Service Broadcasting, Therapy?, IDLES(x2)

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#229 04-05-2020 8:31pm
[Deleted User]
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Penfailed wrote: »

A banner ad, that you can't even see on the mobile version?

Token.

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#230 04-05-2020 8:36pm
Tork

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JTMan wrote: »

Did you BOTH clear cookies and also add an allowance for cookies for Boards.ie?

I think some people are doing the first step without doing the second step. For some unknown reason, both steps need to be done.

I tried that, exactly as the instructions told me. It didn't work

Anyway, we shouldn't have to be trying all these workarounds just to try and use boards. I'm starting to get the feeling that they either don't know how to fix this or no longer have people on their payroll who can.

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#231 04-05-2020 8:37pm
WoollyRedHat

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Hopefully Covid has been dealt with by time this finally posts

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#232 04-05-2020 8:49pm
Hotblack Desiato

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JTMan wrote: »

Perhaps Boards.ie staff could give a quick update on how things are going with resolving this issue?

You posted that on a Sunday afternoon on a Bank Holiday weekend, during a global crisis which is disrupting businesses of all kinds? Yeah. Sure what else would they be doing...

The Dublin Airport cap is damaging the economy of Ireland as a whole, and must be scrapped forthwith.

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#233 04-05-2020 8:55pm
[Deleted User]
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Hotblack Desiato wrote: »

On a Sunday afternoon on a Bank Holiday weekend, during a global crisis which is disrupting businesses of all kinds? Yeah. Sure what else would they be doing...

Then let someone else do it that will. We’ve heard that too many times from them. It’s not as if everyone is tied up with other activities anyway.

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#234 04-05-2020 9:30pm
EmptyTree

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ReginaldSmythV wrote: »

Says a lot that they’ve put up a banner ad rather than reply here. Can’t beat that Boards customer service.

Not sure I agree with this, normally I find boards very good at responding in a timely manner - makes the radio silence around this whole thing over the last few days very confusing.

Hotblack Desiato wrote: »

You posted that on a Sunday afternoon on a Bank Holiday weekend, during a global crisis which is disrupting businesses of all kinds? Yeah. Sure what else would they be doing...

Can't say I agree with this either. There has almost certainly been a decline in user numbers over the last few years in this site (IMO), the pandemic has probably resulted in something of a resurgence in activity. To allow what has happened over the last few days to continue over a bank holiday weekend is going to drive people away, less clicks will mean less revenue. I would have thought it would be in their interest to get it sorted (on the other hand the fix may not be that straightforward)

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#235 04-05-2020 9:56pm
Gerry Wicklow

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EmptyTree wrote: »

Not sure I agree with this, normally I find boards very good at responding in a timely manner - makes the radio silence around this whole thing over the last few days very confusing.
.....

+1 on this

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#236 04-05-2020 11:03pm
corks finest

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Gerry Wicklow wrote: »

+1 on this

" There may be trouble ahead"
_
_
going on since last year,not covid related methinks

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#237 04-05-2020 11:52pm
[Deleted User]
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With the high demand for "server space" due to all of the home working employees, it wouldn't surprise me if we find that boards.ie has had some of its resources "reallocated" to top tier customers!

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#238 05-05-2020 9:34am
Tork

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Got a Cloudflare error this morning.

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#239 05-05-2020 9:36am
Lewis_Benson

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Hotblack Desiato wrote: »

You posted that on a Sunday afternoon on a Bank Holiday weekend, during a global crisis which is disrupting businesses of all kinds? Yeah. Sure what else would they be doing...

That, plus it's not like we are paying for a service and have SLA's in place.

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#240 05-05-2020 9:43am
ancapailldorcha

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Seems to be better now touch wood.

The foreigner residing among you must be treated as your native-born. Love them as yourself, for you were foreigners in Egypt. I am the LORD your God.
Leviticus 19:34

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#241 05-05-2020 9:43am
Tork

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Subscribers are, though I have no idea how many of those they have at any time. They also get money from advertising. If they don't fix boards, there will be a drop in both. They also risk losing what members the site still has if they can't use it. This site was running like molasses before the weekend and there have been people having trouble with the touch site redirecting them to 20 year old threads. Unless the intention is for them to run boards into the ground, it's commercial suicide to leave it in the state it is.

Edit: It seems to be working fine again. Yay! Let's hope they've found out what it was that was causing the problem and can avoid it recurring.

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