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Bank of Ireland Life - Contact info?

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  • 05-05-2020 11:22am
    #1
    leex
    Registered Users Posts: 1,227 ✭✭✭


    I'm trying to contact your LIFE dept to arrange changes to cover. Telephone answering directs me to email. I mailed them with a query and they're insisting I email back name, address, DOB etc. Their own email highlights that the mails are not encrypted.

    I fully understand why they're asking for this info but a more secure way of providing this information is necessary. I have offered to call someone or them call me but your colleagues are not in a position to make outgoing calls.

    I understand the times we're living in and home working etc but surely the above is not too much to ask.

    Can you recommend any other solution for this?


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    #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi leex

    Thanks for getting in touch with us.

    BOI have put some necessary measures in place to protect staff members working through Covid19.

    If your policy has been added to www.365online.com you can login and send details through the Service Desk/ Ask A Question option.

    We will certainly forward your experience to our BOI Life Team.

    Many thanks
    Alison


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    #3
    leex
    Registered Users Posts: 1,227 ✭✭✭leex


    Bank of Ireland Reps wrote: »
    Hi leex

    Thanks for getting in touch with us.

    BOI have put some necessary measures in place to protect staff members working through Covid19.

    If your policy has been added to www.365online.com you can login and send details through the Service Desk/ Ask A Question option.

    We will certainly forward your experience to our BOI Life Team.

    Many thanks
    Alison

    Perfect - I have posted my message there.


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