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Pure Telecom upgrade to Fibre

  • 13-05-2020 9:58pm
    #1
    Asus X540L
    Registered Users Posts: 1,453 ✭✭✭


    First of all I'd like to say that this is not a go at Pure Telecom they've been amazingly helpful anytime I was on the phone with them and the normal broadband I had with them (eir network) was fantastic.

    So they rang me up and asked me do I want to "upgrade" to Fibre, same price. My contact got extended 6 months but still the same 35 a month for broadband and landline.

    Anyway without even thinking I says yes.

    Next thing I know there's a guy drilling holes all over my house which I didn't know was gonna happen until he starts drilling!

    I wouldn't even mind that but it's a HUGE downgrade in quality. I was on the piggybacked Eir network which was fantastic. Got about 4.2mb/sec download and a seriously good upload.

    Not I get 2.2 download MAX and the upload is practically non-existent. The upload is woeful. Dial-up almost. This is really noticeable as I'm working from home at the moment (Citrix) and it's freezing and lagging everywhere on "fibre". On EIR it was brilliant. Like working in the office

    I guess if something ain't broke don't try and fix it...
    But what are my options?

    The fibre in my area is new so maybe they're still working on it?
    Can I go back to EIR and leave all the holes in my gaff go to waste?

    Bit of painful situation.


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    What does this say?

    https://www.airwire.ie/index.php/avail


  • #3
    Asus X540L
    Registered Users Posts: 1,453 ✭✭✭Asus X540L


    ED E wrote: »
    What does this say?

    https://www.airwire.ie/index.php/avail

    asada.png


  • #4
    westyIrl
    Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    Ring up your provider and log a fault. Sounds like you have fiber installed but it ain't working right. Also make sure any speed tests you do are hard wired from router to laptop/PC to rule out any obscure wireless issues.

    Jim


  • #5
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    The drilling makes me think FTTH so theres no way it should be like that, as above log it with them.


  • #6
    Asus X540L
    Registered Users Posts: 1,453 ✭✭✭Asus X540L


    Thanks for advice, now that's I've tested it on different devices the problem appears to be on my desktop computer.
    For some reason the upload is absolutely cat and the download is much worse too.
    The first image is the speedtest on my phone and then the second on my desktop pc, done just after the other.

    Can a certain wireless receiver have problems with a different connection/modem? It's a cheap Chinese wireless adapter as my desktop doesn't have wireless built in (But it had no problems with last connection)

    Screenshot-20200514-115822.png
    sccssc.png
    site for uploading photos


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  • #7
    westyIrl
    Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    Maybe you're connecting on 5GHz wifi with the newer router as opposed to 2.4GHz on the old one. Maybe.. You can probably check this in the router setup page. Either way if the issue is with your equipment then the solution is in your control which is the better problem to have.

    Some cheap chinesium type adapters can sometimes cause fickle issues that aren't worth the hassle to troubleshoot.

    Jim


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