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Getting the run-around about a refund

  • 22-05-2020 2:34pm
    #1
    SwordofLight
    Registered Users Posts: 343 ✭✭


    Any tips what to do here?

    Ordered an item on Monday. She charged my card over the phone despite raising a query with the final fee to which she said she's phone me back.

    When she phoned me back she said it's gone through and she'd refund the money owed - about 30 quid.

    Friday no sign of it. Politely asked if had been processed - given a firm response over the phone is not their problem now. :confused:

    Worth chasing 30 quid I think.:o


Comments

  • #2
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    Play them at their own game.


    Do a chargeback as payment over the phone does not have a sig agreeing to it. They will then have to justify it to the bank, they cannot and your money is returned.


  • #3
    SwordofLight
    Registered Users Posts: 343 ✭✭SwordofLight


    Bikerman2019 wrote: »
    Play them at their own game.


    Do a chargeback as payment over the phone does not have a sig agreeing to it. They will then have to justify it to the bank, they cannot and your money is returned.

    So I phone my bank and ask for part of the money to be refunded?

    Is there a time limit? I was going to give them until next week for the money to show in my account, maybe I'm being too kind


  • #4
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    SwordofLight wrote: »
    So I phone my bank and ask for part of the money to be refunded?

    Is there a time limit? I was going to give them until next week for the money to show in my account, maybe I'm being too kind


    Tell them it is unauthorised so need to do a chargeback. That will be sufficient.


  • #5
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    Of course, refuse delivery if it does appear, as it is not what you agreed to.


  • #6
    ted1
    Registered Users, Registered Users 2 Posts: 23,636 ✭✭✭✭ted1


    SwordofLight wrote: »
    Any tips what to do here?

    Ordered an item on Monday. She charged my card over the phone despite raising a query with the final fee to which she said she's phone me back.

    When she phoned me back she said it's gone through and she'd refund the money owed - about 30 quid.

    Friday no sign of it. Politely asked if had been processed - given a firm response over the phone is not their problem now. :confused:

    Worth chasing 30 quid I think.:o

    Probably not their problem , might be banks being slow processing it


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