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DS/eshop Account issue

brick tamland · 2020-05-26 14:41:50

Hi Guys Hoping someone can help as I'm getting no help from Nintendo. My young lad has a DS. I have the Nintendo account set up with my details (as I had to set up in my name at the time I'm sure) and then his account is in the family group. I've lodged money into my account trying to buy him a game as a present, but the…

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26-05-2020 3:41pm

#1

brick tamland

Registered Users Posts: 1,463 ✭✭✭

Join Date: March 2008

Posts: 1437

Hi Guys

Hoping someone can help as I'm getting no help from Nintendo.

My young lad has a DS. I have the Nintendo account set up with my details (as I had to set up in my name at the time I'm sure) and then his account is in the family group. I've lodged money into my account trying to buy him a game as a present, but the money isn't showing in his account on e-shop only mine as although they are in family group, they are not linked.

Nintendo only advice was to link the accounts but as we obviously have different dates of birth these cant be linked (one is in my name, the other my son). I've asked to cancel the transaction and they are not playing ball even though the T+Cs say I can for 14 days (still within this period)

So currently I've money sitting in a Nintendo account I cant use or cant get refunded/cancelled as I don't actually play. The customer service has been beyond awful with the length of time they are taking to reply and the unhelpfulness.

Any tips welcome

Cheers

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