DigiWeb

sammyjo90

Anyone having trouble in cork the last few days? Now tv wont connect and have to reboot several times before it works

Schorpio

Hi Digiweb,

I'm just wondering whether you offer the top of the range Fritz Box (7590) for sale?

Digiweb

Schorpio wrote: »

Hi Digiweb,

I'm just wondering whether you offer the top of the range Fritz Box (7590) for sale?

Hi, yes can do. Send us a PM and we'll get you a price?

schmoo2k

@Digiweb - I just got the text message saying 1GB fibre is now available. While I am still under contract for the next couple of months is there anyway to get the ESB install in advance as there is about 6 poles between me and the nearest spool of fibre (300 meters?) and my connection is above ground.

Also can you advise what your fair usage policy is?

schmoo2k

schmoo2k wrote: »

@Digiweb - I just got the text message saying 1GB fibre is now available. While I am still under contract for the next couple of months is there anyway to get the ESB install in advance as there is about 6 poles between me and the nearest spool of fibre (300 meters?) and my connection is above ground.

Also can you advise what your fair usage policy is?

Wow asked the same question with Eir:

Usage in excess of 1TB will be charged at €2.50 inc VAT for every 10GB up to a maximum of €100 inc VAT per month.

By my calculations that could be hit in less than 3 hours?

Digiweb

schmoo2k wrote: »

@Digiweb - I just got the text message saying 1GB fibre is now available. While I am still under contract for the next couple of months is there anyway to get the ESB install in advance as there is about 6 poles between me and the nearest spool of fibre (300 meters?) and my connection is above ground.

Also can you advise what your fair usage policy is?

Yes, this is possible. Would recommend placing an order 6 weeks beforehand if ESB required. Once ESB work is complete you can always delay the final install date until you are out of contract.

FUP is 3 TB, its not strictly enforced and we always notify if your usage is causing issues (no extra charges applied)

TheSegal

Digiweb, can you look into delays of the NBP in Galway and throughout the country? The dates on the site for Galway have been pushed from January-March 21 to May-July 21? I have contacted them myself but received a generic response, hoping that an ISP contacting them may get a better response. I am currently with you on a 10mb line from a cabinet but have signed up for the 500mb service with NBI when available.

CoBo55

TheSegal wrote: »

Digiweb, can you look into delays of the NBP in Galway and throughout the country? The dates on the site for Galway have been pushed from January-March 21 to May-July 21? I have contacted them myself but received a generic response, hoping that an ISP contacting them may get a better response. I am currently with you on a 10mb line from a cabinet but have signed up for the 500mb service with NBI when available.

Don't hold your breath they're still tricking around with rolls of fibre here, it's been going on almost a year now.

dasilverfox

Digiweb wrote: »

Yes, this is possible. Would recommend placing an order 6 weeks beforehand if ESB required. Once ESB work is complete you can always delay the final install date until you are out of contract.

FUP is 3 TB, its not strictly enforced and we always notify if your usage is causing issues (no extra charges applied)

So why were you throttling my speeds then digiweb?

Digiweb

dasilverfox wrote: »

So why were you throttling my speeds then digiweb?

We dont throttle speeds once FUP is exceeded nor do we charge extra

1922

Does anyone have an experience with digiweb without a fixed line. I'm living somewhat rural and the phone line is a waste of time...

cunnijo

1922 wrote: »

Does anyone have an experience with digiweb without a fixed line. I'm living somewhat rural and the phone line is a waste of time...

Yes. I had their Metro fixed wireless service with phone here where I live in Naas for 13 years, as Virgin Media was not available at my address and DSL was not as good. I found the quality of service to be very good, getting virtually the 30MB offered. I now no longer have the service as I upgraded to their SIRO offering when it became available. However if Metro is available in your area then it may be worth a shot.

https://digiweb.ie/metro-broadband/

Also Digiweb are also offering services under the National Broadband Plan and you can register your interest at https://digiweb.ie/nbi/

Hope that helps.

kopfile1

apophis32 wrote: »

Hi kopfile1,
any chance you could post on here or PM me the body of that email (no detail's obviously) as I am a Digiweb customer myself, and such information would be handy to have... 👍
thanks,
apophis32

HOWS THAT APOLOGY COMING ALONG ?

collier

Digiweb wrote: »

Yes, this is possible. Would recommend placing an order 6 weeks beforehand if ESB required. Once ESB work is complete you can always delay the final install date until you are out of contract.

FUP is 3 TB, its not strictly enforced and we always notify if your usage is causing issues (no extra charges applied)

If FUP is now 3 TB a month someone should update https://digiweb.ie/fair-usage-policy/

apophis32

@collier,
yes, I would agree with that, IF the cap is now in FACT 3TB, then Digiweb should update their website ASAP.

Digiweb

apophis32 wrote: »

@collier,
yes, I would agree with that, IF the cap is now in FACT 3TB, then Digiweb should update their website ASAP.

Correct, this has now been updated : https://digiweb.ie/fair-usage-policy/

ipodrocker

hi I'm looking to switch to digiweb in summer when my contract with current supplier ends, and looking to get my install redone can this be arranged when I switch?

mickey15ie

Is digiweb satellite?

Also digiweb vs imagine? Any experience?

hammerdub

I am currently with sky , previously with eir, was always told I was the furthest out on our line from exchange and my speed was always slow. Have been doing speed checks lately and my speed goes from 1.4 Mbps to .8mbps . Anyone any suggestions of where to try next.

Marlow

mickey15ie wrote: »

Is digiweb satellite?

Also digiweb vs imagine? Any experience?

Digiweb is lots of things. It depends on where you are, what you choose and what is available to you.

/M

Digiweb

ipodrocker wrote: »

hi I'm looking to switch to digiweb in summer when my contract with current supplier ends, and looking to get my install redone can this be arranged when I switch?

Depends on what type of service you have, best give us a call and we can give some advise

ipodrocker

Digiweb wrote: »

Depends on what type of service you have, best give us a call and we can give some advise

I have SIRO, but looking to have the current install updated so the router is moved.

CoBo55

ipodrocker wrote: »

I have SIRO, but looking to have the current install updated so the router is moved.

Just move the router yourself, no need to change provider. The new provider will only supply you with a new router as everything else is in place, ont etc.

ipodrocker

CoBo55 wrote: »

Just move the router yourself, no need to change provider. The new provider will only supply you with a new router as everything else is in place, ont etc.

again my question related to changing my current install as like the ONT to be moved and wondering if thats possible via the ISP.

Mr Crispy

Do you have a choice in where the ONT is installed initially?

Marlow

Mr Crispy wrote: »

Do you have a choice in where the ONT is installed initially?

Within reason. Generally it's installed at the nearest double socket. But depending on the installer and the situation, they will accomodate where it goes.

Relocating it at a later point is unlikely to happen, because if the fibre cable is too short to get there, they would need to redo the entire fibre run from the distribution point in the road to the ONTs new location.

You don't just extend that or splice another length on. Too much loss in light.

/M

Mr Crispy

Marlow wrote: »

Within reason. Generally it's installed at the nearest double socket. But depending on the installer and the situation, they will accomodate where it goes.

Relocating it at a later point is unlikely to happen, because if the fibre cable is too short to get there, they would need to redo the entire fibre run from the distribution point in the road to the ONTs new location.

You don't just extend that or splice another length on. Too much loss in light.

/M

Thanks Marlow. Outside of the kitchen, I don't think we have any double sockets downstairs

Marlow

Mr Crispy wrote: »

Thanks Marlow. Outside of the kitchen, I don't think we have any double sockets downstairs

Well, unless it's an overhead install, the fibre will be coming to the meter box. It's routed outside the house wall then to wherever it goes. As I said, generally to the nearest double socket from there.

If you want the router (for better wireless coverage) somewhere else, you could always run (or get an electrician to do it) a cat6 network cable from the ONT to where ever you want the router.

The ONT and the router do not have to be in the same place.

/M

Digiweb

ipodrocker wrote: »

again my question related to changing my current install as like the ONT to be moved and wondering if thats possible via the ISP.

Pretty much as Marlow said, unlikely to be able to move the ONT as it would involve re-running Fibre from the ODP (Network connection point on the street).

Much easier to move router and run CAT5E or CAT6 from ONT to Router

CoBo55

ipodrocker wrote: »

again my question related to changing my current install as like the ONT to be moved and wondering if thats possible via the ISP.

Maybe the one you're with might do it for you. There are fibre extension kits available on Amazon etc but fibre is very tricky to work with and can be dangerous. What exactly are you wanting to do?

CoBo55

Mr Crispy wrote: »

Thanks Marlow. Outside of the kitchen, I don't think we have any double sockets downstairs

A single socket with a double adapter will do either. You just need two power points, one for the ont and one for the router neither of which draw heavy current.

schmoo2k

CoBo55 wrote: »

Maybe the one you're with might do it for you. There are fibre extension kits available on Amazon etc but fibre is very tricky to work with and can be dangerous. What exactly are you wanting to do?

How can fibre be dangerous?

alec76

schmoo2k wrote: »

How can fibre be dangerous?

Easy enough get it under the skin, I presume should be careful with eyes while cutting it or preparing for splicing etc

CoBo55

schmoo2k wrote: »

How can fibre be dangerous?

Unseen splinters of glass can get under the skin and cause a lot of damage.

ipodrocker

is the fibre that comes from street via duct from esb meter to the grey box on outside just pass through thr grey box? or is it terminated at grey box and separate fibre run goes from there to the ONT ?

CoBo55

ipodrocker wrote: »

is the fibre that comes from street via duct from esb meter to the grey box on outside just pass through thr grey box? or is it terminated at grey box and separate fibre run goes from there to the ONT ?

Don't hold me to this but I think it's one continuous length. I'm a VM customer myself.

Marlow

ipodrocker wrote: »

is the fibre that comes from street via duct from esb meter to the grey box on outside just pass through thr grey box? or is it terminated at grey box and separate fibre run goes from there to the ONT ?

Forgot about that. SIRO does things a bit different than OpenEIR. You are correct. In the case of SIRO, there is a connector in the grey box at the point, where the fibre enters the house. Also, that's only on installations done from mid 2018 and onwards.

Before that SIRO and all installations of OpenEIR it's one entire run, no connectors inbetween.

So the location where the fibre is entering the house is most certainly not going to be moved. Moving the ONT would be possible, but you can be certain, that if you ask for that and the ISP entertains doing it, you will be charged the full labour cost for it.

/M

ipodrocker

Marlow wrote: »

Forgot about that. SIRO does things a bit different than OpenEIR. You are correct. In the case of SIRO, there is a connector in the grey box at the point, where the fibre enters the house. Also, that's only on installations done from mid 2018 and onwards.

Before that SIRO and all installations of OpenEIR it's one entire run, no connectors inbetween.

So the location where the fibre is entering the house is most certainly not going to be moved. Moving the ONT would be possible, but you can be certain, that if you ask for that and the ISP entertains doing it, you will be charged the full labour cost for it.

/M

cheers that clears it up as wondered was it one run or two runs.

markf1982

Quick question. If anyone can help. Getting fibre in few weeks at last with Digiweb and will be getting a package with voip included.
I was told we would need to get our own phone which is fine. Will any analogue phone work when plugged in or do we need something more specialised. Not sure how this works

cunnijo

markf1982 wrote: »

Quick question. If anyone can help. Getting fibre in few weeks at last with Digiweb and will be getting a package with voip included.
I was told we would need to get our own phone which is fine. Will any analogue phone work when plugged in or do we need something more specialised. Not sure how this works

Hello. Any analogue phone should work. You just connect it to the phone(RJ-11) socket on the back if the modem.


As Digiweb uses the Fritzbox modems there is a feature where the modem can be used as a base station for up to 6 cordless phones. Details on how to set up will be on the quick guide supplied.

Marlow

cunnijo wrote: »

Hello. Any analogue phone should work. You just connect it to the phone(RJ-11) socket on the back if the modem.


As Digiweb uses the Fritzbox modems there is a feature where the modem can be used as a base station for up to 6 cordless phones. Details on how to set up will be on the quick guide supplied.

Or you download the Fritz!Fon Android app and even be able to use your Smartphone as a landline phone, when at home.

/M

LillySV

Digiweb wrote: »

Depends on what type of service you have, best give us a call and we can give some advise

Hi Im just out of contract with Vodafone and considering other providers. Would i have to pay set up charge if moved to Digiweb, considering im already set up for siro?

any offers?

Digiweb

LillySV wrote: »

Hi Im just out of contract with Vodafone and considering other providers. Would i have to pay set up charge if moved to Digiweb, considering im already set up for siro?

any offers?

No we'd waive the set up fee if you already have Siro installed. Give us a call on 1800285828

LillySV

Digiweb wrote: »

No we'd waive the set up fee if you already have Siro installed. Give us a call on 1800285828

Rang this morn and requested changeover , no charge for changeover service as you said and lady I dealt with was fantastic , a far cry from my Vodafone experience .

Just wondering is the 7530 Fritzbox the best modem or can I pay a little extra to get an even better modem? Want to make sure I have the proper equipment

Digiweb

LillySV wrote: »

Rang this morn and requested changeover , no charge for changeover service as you said and lady I dealt with was fantastic , a far cry from my Vodafone experience .

Just wondering is the 7530 Fritzbox the best modem or can I pay a little extra to get an even better modem? Want to make sure I have the proper equipment

Most customers find the 7530 more than adequate but we can pretty much supply any of the modems from the fritzbox range.

Check them out here : https://en.avm.de/products/fritzbox/

Often times they are considerably more expensive as we only carry bulk stock of the 7530 but PM us for a price

BGozIE

Hey - Does anyone know what options you have in terms of where the FTTH is installed? The lady I spoke to in Digiweb said its usually into the hall but will need a site survey. Reason I am asking is my current VM installation is into the sitting room (front of the house - same external wall as the hall, new build house, came this way) and we would like to keep it that way - does anyone know if this has any bearing on where the fibre installation goes?

ipodrocker

BGozIE wrote: »

Hey - Does anyone know what options you have in terms of where the FTTH is installed? The lady I spoke to in Digiweb said its usually into the hall but will need a site survey. Reason I am asking is my current VM installation is into the sitting room (front of the house - same external wall as the hall, new build house, came this way) and we would like to keep it that way - does anyone know if this has any bearing on where the fibre installation goes?

Site Survey might be needed, but in most cases the engineer will ask you where you would like to have the Router installed, if your new build Siro will come underground via duct to the ESB Box and they can install where you need it.

BobMc

Any clues as to which duct generally is used, 2000s estate, im expecting loads of problems in the area with poor ducting, do they have an option to used Electric duct or does it have to be the phone duct ?

CoBo55

BobMc wrote: »

Any clues as to which duct generally is used, 2000s estate, im expecting loads of problems in the area with poor ducting, do they have an option to used Electric duct or does it have to be the phone duct ?

A lot of the more awkward estates are being done by overhead cable and dropping down the wall.

chiral_fluid

Digiweb wrote: »

Most customers find the 7530 more than adequate but we can pretty much supply any of the modems from the fritzbox range

Out of curiosity, could you tell me how bad is the idea of replacing your Huawei ONTs with something custom but compatible with Huawei OLTs? E.g. Ufiber Nano G. I know for sure that Ufiber works well with SIRO network, though I'm wondering if there are any active measurements in place to prevent custom devices from being connected and if there are any potential issues associated with that? As I said before, this particular terminal had been certified for Huawei OLT compatibility and works well with SIRO, I've seen it personally, and, AFAIK, the person who tested it experienced no problems at all.