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Vodafone - 2 different stories !

  • 03-06-2020 4:51pm
    #1
    byhookorbycrook
    Moderators, Education Moderators, Regional South East Moderators Posts: 12,505 Mod ✭✭✭✭


    We have not had broadband since early May . Vodafone call centre lady said that we needed a new modem and that she would put in the request . 12 days later , a guy arrives with a new modem . He attempts to get it working and declared that there was a problem with the line and we also needed a new modem . But we couldn’t keep the new one he had . Further calls to Vodafone , automatic message said a fault had been logged .

    Another guy arrives, announced that the line was fine but he couldn’t help as the fault was logged as a line fault . But a new modem would be needed . 5 working days later , nothing . So we are now into June and nowhere to turn , any ideas ?
    Both my husband and I are trying to work from home on our phones and finding it very , very difficult .


Comments

  • #2
    LaAlgerie
    Closed Accounts Posts: 40 ✭LaAlgerie


    Have you made a complaint on their website? That's madness, the carry on.


  • #3
    byhookorbycrook
    Moderators, Education Moderators, Regional South East Moderators Posts: 12,505 Mod ✭✭✭✭byhookorbycrook


    The online account kept bouncing me out. I spent about 90 mins on the phone to a lady who kept telling me to plug it out / in and press reset ( seriously ??)
    Got a reply on Twitter , finally , then another another long call, reset/ plug it out / in and guess what 3-5 working days for another modem to arrive .


  • #4
    cregmon
    Registered Users Posts: 53 ✭✭cregmon


    Have you raised a case with Comreg yet? 6 weeks is well past any acceptable deadline to resolve such issues.

    We lost our landline voice service when switching to Vodafone at the beginning of May and after three attempts to get normal service restored we asked Comreg to intervene. They have to allow 10 days for the provider to try again - in our case that grace period expired 12 days ago. We still don't have voice so it'll be escalated to the next level now.

    I think your situation is more serious, especially if you're trying to work or educate from home.


  • #5
    byhookorbycrook
    Moderators, Education Moderators, Regional South East Moderators Posts: 12,505 Mod ✭✭✭✭byhookorbycrook


    I’ve been assured a new modem by tomorrow;
    ( the last of the “ 3 to 5 “ working days . If it doesn’t arrive , I will certainly consider ComReg, thanks !


  • #6
    byhookorbycrook
    Moderators, Education Moderators, Regional South East Moderators Posts: 12,505 Mod ✭✭✭✭byhookorbycrook


    Cregmon, thanks for putting me on the ComReg train. Very helpful and prompt ! Still no modem , rang ( again) I told Vodafone I was lodging a complaint and suddenly , the modem is to come on Monday and they actually apologized.


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