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How to upgrade broadband line? (Dublin)

  • 05-06-2020 1:33pm
    #1
    Boarderr
    Registered Users Posts: 3 ✭


    We recently got Vodafone broadband installed in our house in Dublin 14 (close to Dundrum).

    I am getting very poor speeds (12mbps download, 0.8mbps-1.3mpbs upload) and it is not good enough to maintain zoom calls for work.

    Vodafone did all they could over the phone, but said the line / infrastructure is only up to 15mbps. They said it was the local government not them who are in charge of the line coming into the house.

    How can I get the line upgraded? It is a terraced house in quite a central area so would have thought the infrastructure was there.


Comments

  • #2
    SierraTango
    Registered Users Posts: 114 ✭✭SierraTango


    I had a similar issue down in Cork. I rang Vodafone and asked about the FTTC upgrade. They checked the system and now I get 95 down 18 up, even though the Vodafone checker on their website said it wasn't available . Or if you're luckier than me you'll be in an FTTH or SIRO area and get even faster speeds.


  • #3
    Charles Babbage
    Registered Users, Registered Users 2 Posts: 5,913 ✭✭✭Charles Babbage


    There is no easy way to get the line upgraded, you are getting the speed promised.
    The simplest suggest is to investigate if Virgin Media is available where you live, as it does not use the phone line.


  • #4
    Boarderr
    Registered Users Posts: 3 ✭Boarderr


    SierraTango wrote: »
    I had a similar issue down in Cork. I rang Vodafone and asked about the FTTC upgrade. They checked the system and now I get 95 down 18 up, even though the Vodafone checker on their website said it wasn't available . Or if you're luckier than me you'll be in an FTTH or SIRO area and get even faster speeds.

    I called back to try this. They checked and said fibre optics are not available in the area. I checked and it says that it's a fibre area and there is a box just 100m from the house.


  • #5
    Falconire
    Registered Users, Registered Users 2 Posts: 238 ✭✭Falconire


    Boarderr wrote: »
    I called back to try this. They checked and said fibre optics are not available in the area. I checked and it says that it's a fibre area and there is a box just 100m from the house.

    The box 100m from your house could have all the ports alreayd filled, if that is the case it is out of you hands and nothing you can do.


  • #6
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    PM me your eircode if you'd like it checked.


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  • #7
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Boarderr wrote: »
    I called back to try this. They checked and said fibre optics are not available in the area. I checked and it says that it's a fibre area and there is a box just 100m from the house.

    Your line may not be going through that box. It could be wired directly to the exchange.

    The only hope you have is, if the line passes through a nearby box.

    /M


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