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€100 Eir out of bundle

  • 08-06-2020 7:59pm
    #1
    Nibs05
    Registered Users Posts: 678 ✭✭✭


    Eir out of bundle limit

    Hi, just wondering if anyone got a bill with a out of bundle cost for broadband.

    It states we used 115gb even though Eir has a 1tb limit and charged us €100 extra.


Comments

  • #2
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    Did you recently just join/change plans?

    If so is it a pro-rata allowance?


  • #3
    Nibs05
    Registered Users Posts: 678 ✭✭✭Nibs05


    Davy wrote: »
    Did you recently just join/change plans?

    If so is it a pro-rata allowance?

    No, I never changed anything, I’ll try the task of contacting customer service tomorrow.


  • #4
    GrumpyMe
    Registered Users, Registered Users 2 Posts: 1,195 ✭✭✭GrumpyMe


    Nibs05 wrote: »
    No, I never changed anything, I’ll try the task of contacting customer service tomorrow.


    If you have difficulty getting through or get the run around, you could use the advice in this post


    https://www.boards.ie/vbulletin/showpost.php?p=113515819&postcount=17


    They, Eir, will promptly contact you...


  • #5
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    Nibs05 wrote: »
    No, I never changed anything, I’ll try the task of contacting customer service tomorrow.

    Look at total usage, not just download


  • #6
    Nibs05
    Registered Users Posts: 678 ✭✭✭Nibs05


    Davy wrote: »
    Look at total usage, not just download

    It just says : Data - 115.147gb/unlimited

    Looking at eir twitter it seems a few customers had this extra €100 on their bill.


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  • #7
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    Would be pretty unusual to see uploads of 10 x downloads unless the OP is hosting videos from home.


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